lastminute.comReviews 896

I had a very poor experience with lastminute.com as a whole. I had a voucher I had to use and it was extremely problematic dealing with the customer service and their website. I found their prices when looking to book train and hotel deals were hugely inflated instead of going direct with Eurostar especially if you are booking for a disabled passenger as Eurostar offers discounts and concessions for carers which lastminute.com don't seem to do. I booked my entire Eurostar trip for £260 for 3 people return London to Amsterdam but with last minute it was showing a £300 increase per night for trying to use Eurostar.

I also found their prices for London hotels inflated rather than going direct. The hotel option I chose was approx. £40 cheaper direct on the hotels website.

My voucher issue was eventually resolved after numerous, very stressful emails to their customer service centre who just would not understand the issue I was trying to explain to them. It was resolved once I copied in their CEO and then things got moving. I'd never received a call back from a manager which was hugely disappointing. I feel they are rather anonymous in the office hence the poor customer experience I suffered.

My experience was such that I would avoid lastminute.com at all costs from now on.

I'm due to book into the hotel in the morning
Even though the LM have provided me with confirmation code from the hotel.
Dates from 16 to 19 April
The hotel has no reservation for me.
The customer service is probably the worst I've seen.
Money is sitting the pending box on my credit card to be taken by them.
I only wish I'd have read some of this reference's
I will let you know if I have any success with this booking.
My suggestion to these hotels do not let theses parasite companies destroy your good name.

A genuine last minute decision to go to Marrakesh was easy to book but proved a big mistake. My suspicions were raised when told to pay Lastminute.com less than the quoted amount and the balance direct to the reception on arrival. It turns out the accommodation receive no monies from Lastminute, so I paid them the going rate for our stay, which was more than quoted. This means I paid Lastminute.com £795 for two easyjet flights (2 x £160) and airport transfer taxis, which locally are no more than 2 x £15. NOT HAPPY.
Wont even start on the quality of our room and the restaurant.

I booked a journey to Fatima in Portugal, from London with lastminute. I wanted a pack (flight, hotel + transfer) I thought that it would be easier. Big mistake. I booked on a Monday morning, for Friday, and waited for confirmation. The lady on the phone was nice and helpful. But I never received any confirmation. On Wednesday, I phoned at 1pm, the person who answered didn't know why it wasn't confirmed and asked me to wait 4 hours more. At 5pm, still nothing. I phoned and got the same answer. I finally had an email at 9.30pm: "your packed holyday is cancelled". Just like this and two days before our departure. No explanation. I phoned immediatly and the man explained that in fact the hotel was already full. They could have let me know, phoned me to see for another hotel. And why did they wait for a cancellation, they cannot know immediately when a hotel is full?
Also, I am quite chocked that they didn't refund it immediately or even the next day. It was £1900, I needed the money to switch on another company but they said that it should be done within 10 days! During this time, the money works for them and I am trap in my flat! I had to canceled our journey from London to Luton Airport and the railway company reimbursed in less than half hour. Why lastminute cannot do the same?

Stayed here for a couple of days in March. The hotel is situated on one of the canals right in the city centre. It's about an 8 minute walk from Amsterdam Centraal station and seconds from all the bars, restaurants and shops.

The room was bare and very basic. The window was tiny and frosted so barely let in any light. It had aircon and heating so could adjust accordingly. Little things made it less enjoyable - floors were filthy and you didn't want to look under the bed. We actually went to primark (10 min walk away) to buy slippers.

The bedside lamp didn't work, TV was hanging off the wall and a suspicious hole in the wall had been covered up using tin foil. It wasn't a disaster but wasn't at all what we were expecting.

We paid an extra 15 per person per night for breakfast next door at Molly Malone's; it was awful. Budget cereals, plastic cheese slices and loaves of bread, and eggs and bacon sitting in a hot plate. In the minutes before 10am these are taken away, door closed and coffee and orange juice machines switched off. The servers were not at all friendly and it felt as though they really resented offering breakfast. Definitely not worth the extra money - there are plenty of places to eat locally that are well worth the 15.

On the plus side, the shower was really nice and I found beds really comfortable, although I do like a hard bed.

Made and paid a booking for weekend trip on Friday morning. In the evening they email: "We're unable to confirm your booking. We are sorry, but it is not possible to confirm your booking. A full refund has been issued to you which, depending on your bank, should be visible in your account in the next 7 days (maximum 20 days)."

So they have taken my money, it took several hours to cancel and now I have to wait for refund for days. Meanwhile, the prices have skyrocketed and I am even more out of pocket. There were alternative flights, but do they care? NO

It is not the first time this has happened, actually. I have not used lastminute.com for some time, but decided to give them a go.

Used LM to book a 4 star hotel in London, upon arrival it was 1 star at best. Mould, stench, ignorant staff and bad food, and they were the good points.
LM assigned me a foreign speaking woman with a basic grasp of English.
The usual "I'm very sorry", "There's nothing I can do" (Now we've had your money)
They offered me a free night stay in the dump theyd sold me. But driving over 100 miles to stop there again was an insult.
LM customer service is shockingly bad, and once they have your cash, they don't care if you spend the night in a cardboard box.
Stay away from them and spend your hard earned cash with someone who actually cares about you. And doesn't treat you like a cash cow.
See photos of what LM class as a 4 star hotel, pictures say 1000 words.

NON COMPRATE DEI BUONI REGALO! VALGONO SOLO 6 MESI!
Ho comprato un buono di 100.- per mio nipote. Subito dopo averlo comprato viene fuori che vale solo 6 mesi (non specificato chiaramente prima).
Questa settimana stava per scadere il buono e quindi ci siamo messi a cercare un volo... ma... niente il buono non funziona.
Via e-mail i tizi ci dicono di chiamare la hotline (a pagamento, salato)...
Viene fuori che oltre a valere solo 6 mesi (mi chiedo io... perchè visto che ho versato i soldi in CONTANTI)... il volo deve anche partire entro 6 mesi dal momento dell'acquisto del coupon! Quindi alla fine non possiamo neanche prenderlo perchè manca pochissimo alla scadenza. Dovrei prendere un volo per dopodomani solo per usarlo secondo loro!
MAI PIÙ LASTMINUTE.
Un altra volta ho prenotato un volo per Bali, poi ho cercato di annullarlo perchè c'era rischio TSUNAMI... e non mi hanno neanche risposto!
Pessimi.

Would never recommend this company at all booked and selected a 9.30pm flight once confirmation was through it stated 9.30am phoned immediately to get this rectified on the 3rd March I am still waiting to get this changed and I am expected to pay to change this constantly being robbed off being told it will take this long long then it will take this long. Ridiculous service will definitely be going back to booking directly with hotels and airlines like usual and my friend who recommended you will not be using you again either as she's aware of this problem! Company is a joke!