lastminute.comReviews 896

We booked a city break in copenhagen, 2 months later my wife was found to have brain tumours sencondary to lung cancer, we tried to cancel the booking and was asked to present medical evidence which was done by a mcmillan nurse, after 2 months of trying they eventually said no and along side the £350 deposit already taken they took the balance which was equivalent too 10 weeks of my wifes sick pay, even though they are within their rights it shows how this company value profits over customer welfare. Thanks lastminute.com enjoy the money

Be careful when you book with Lastminute.com once you booked with them they are no willing to assist you they are just lying all the time, all these people cover each other is the worse company with the worse customer services.

5 month ago we purchase a flight ticket with this company and we realised that we wrote the wrong surname on this booking and we realised straight away, we know as a consumers, we have 24 hours to amend the booking with any airline, but these people didn't want to do it straight away they kept saying to us to wait for 24 hours and they will contact us, as you can see this waiting as became almost 5 months and the flight is for this Monday and they haven't done anything, the airline kept saying to us that is no them responsibilities they just waiting for LASTMINUTE to send a notification were stated that they give permission to amend this booking, today 05th July we are still waiting for an update we kept calling this company every 30mns.

PEOPLE PLEASE MAKE SURE YOU DON'T YOU BUY ANYTHING THROUGH THIS WEBSITE EVER AGAIN, MAYBE YOU ARE LUCKY THE FIRST TIME, AS IT HAPPENS TO US, BUT YOU NEVER NO FOR NEXT TIME.

ALL I WANT FROM THIS COMPANY IS A SOLUTION TO MY MATTER ASAP, AS WE ARE TAKING LEGAL ACTION ON THIS NOW.

Do not book anything with them. They are scammers! They have no real email address. My flight was canceled by the air line. I had a delay of 24 hours after receiving their email to decline or they would consider that the flight is accepted.

I replied and got an "Undelivered Mail Returned to Sender" message. I called them and they told me that they would contact the airline. After several calls and no answer, I called the air line that told me that Lastminute.com never called them to tell them that the new date is not suitable for me!

Avoid at all cost, they are pure scammers with fake emails addresses and fake personal!

They are scammers and liers do not book with them, booked a hotel in London, clearly fraud as It did no exist there was nobody to check us in we lost our rime money and had nowhere to stay, the telephone number on the webside to contact the hotsk was invalid no other contact info so we were literally left on the street, unaccessible service and they now say we can't refund you even though it was 100% their fault will never book again never, useless company

They messed me around saying I could get my return boarding passes after asking over and over again for my details to finally get them and sorting them out myself, without there help even though I paid extra for them to sort them for me thats what it was for, biggest waste of money and my own time to sort this out, customer service is dreadful don't bother ringing them had to prove one of them wrong before he stopped trying to say I was wrong waste of time and money.don't go with them I won't be telling me there no available even though they where anyone struggles let me know I'll sort it out not them and I won't charge wasters...

Worst experience ever! Dont ever buy flight ticket from them. Horrible and inconsistent service! Made the worst day of the month.

They got my name wrong and asked me to cancel and rebook and charge fees from me! Wasted huge amount of energy and time of mine.

They also provide different price online and phone.

The attitude of the customer service is super bad! I've never bothered to write a review online. But I have to write this to warn the future customers.

I will never book anything with Lastminute again! Worst experience ever! And really expensive for the service provided! I used LastMinute for my peace of mind but it was completely the opposite.
I booked my weekend package 1 month before travelling and I spent time looking for the right hotel in the right location. I was informed less than 1 week before travelling that the hotel I chose was overbooked and I was the lucky one dislodged to another hotel with a complete different location and, according to the pictures, not the same standing. I had picked a quiet area for my hotel. The new hotel was absolutely not in a quiet area, it was near a big train/metro/tram/bus station. The room was on the street side and it was really noisy. We had dust allergy reaction every time we will enter the room. The shower wire was leaking. They did the vacuum cleaner on Saturday morning around 8:30 am. I paid for the package 850£ and I only received a compensation of 60£ for the inconvenience. It's ridiculous as I had to phone them multiple time to have this compensation and paid extra every time I would contact them! I am so disappointed! Don't recommend them at all. There is no added value to use their service, just extra money!

THE WORST EXPERIENCE I HAVE EVER RECEIVED WHEN BOOKING A "LAST MINUTE.COM HOLIDAY" AT A COST OFF £2000 DUE TO FLY OUT A FEW DAYS AFTER BOOKING
FIRST THE AGENT MISPELLS WIFES NAME - SO I NOW CANT CHECK IN TO AIRPORT - AFTER 2HRS OF CALLS AT 13P PER MINUTE I FINALLY GET THE NAME CHANGED

AGENT INFORMS ME I CAN TAKE UNLIMITED WEIGHT CABIN BAGS ONTO THE FLIGHT

TURNS OUT I CAN ONLY TAKE 3 SMALL BAGS THAT MUST FIT UNDER THE SEATS - ADDITIONAL BAGS WITH THE WORLDS WORST FLIGHT COMPANY RYAN AIR WILL COST £50 PER BAG PER PASSENGER EACH WAY - £300!