lastminute.comReviews 896

I wouldn't recommend them at all, I wouldn't even give them 1 star if I could have a choice to do so. I have been trying to change the flight date for the last two days I can't get it done despite I purchased a fulflex ticket, they keep telling me wait a few hours. I called them five times in two days. When I called them to make the change flight was available at £100 pound, they delayed me until no time left and change went up to £400 pound. They have zero customer service as soon as you paid them they will ignore you.

I booked a holiday trip to Barcelona on 24th July and according to website, I was offered a British Airways flight from Heathrow (which is located close to my house) to Barcelona for the afternoon of 29/7 and return 3rd August. I was informed I will get confirmation in hours but as I did not receive any I called the company the afternoon of 24/7 asking for clarification when I was told I should wait for 48 hours but was promised they will send confirmation in 4 hours. Nothing happened until 25/7 midday so I called again and raised my concern and the operator told me it is in process and I will receive confirmation in 4 hours. Nothing happened and then i called again on 26/7 at 9 am asking for clarification when a lovely lady kept me on hold and I was informed they will sort it out in the next 4-6 hours. Again I called after 4 hours when the same lady chased it up and promised a reply back in 2 hours. I had a call at 13:30 saying the flight is not available and she offered me an easy jet flight from Gatwick which is away from home and as far as you know Easy jet is not offering luggage and comfort offered by British Airways. I did not have any option other than accepting the offer.

Why are they allowed to continue to do this. I thought reputable company so didn't read reviews before booking. I called to book flights and hotel, paid dep over £700 on the phone, then nothing. 5 days later called to see what's happening and told to pay balance which was due of £1080 which I did then told after paying still not confirmed with a different silly reason about awaiting transfer confirmation. Then 4 hours later, get an email from them saying that cannot book and I will refunded. Now I need to book elsewhere with lastminute.com sitting on my money so what do I do. They need to boycotted, shutdown and directors taken to court. Blatant theft, taking advantage, ruining families' holidays. Utter disgrace! Why should I now wait for a refund - they took the money quick enough! They are just a horrible, greedy scam!

It's embarrassing that the only way this company takes action is if you air you customer services issues is over social media but I'm sick of having my emails ignored and told on the phone daily that you will get back to me in 24hrs!

This girls holiday was ment to be an exciting, fun holiday to celebrate a joint 30th Birthday and a chance to get together before a couple of deploy the month after. We are now being left with nothing but uncertainty, frustrations and stress!
It has now been 8 days since out initial conversation and we have not been given an reassurance or answers to rectify this problem.we called lastminute to try and clarify these changes as this would massively affect our hotel bookings and trips already planned and paid for. We were told this will be looked into to see if they could find us another flight if not we had the right to cancel our trip... Last week when checking details preparing for our amazing holiday we noticed an 18hr time delay had been added to our flight without us being notified by an email. (Apparently this company doesn't seem it common cutoresy to notify you of an added 18hr delay to your holiday).

I have since been contacted with a flight change, several hours after the above post was put on Twitter, I am now again chasing your company that the flight changes have been accepted and amended.

The holiday is departing in 15 days, and my group is no more certain if this has been sorted! Still no news on my account or from the telephone call I just had with your team for 25minutes who told me they hadn't recieved my flight acceptance email or my email sent yesterday, asking why I still hadn't heard anything 6 days later!
So no surprise I was AGAIN told to wait a further 24hrs!

How do you get away with this! Completely lost faith *******@lastminute.com!

Booked a weekend holiday hotel with lastminute.com, received my confirmation and when I attempted to check in later that night was informed that they had received no booking from lastminute.com and no record of our reservation. I subsequently called lastminute.com (paying for the elevated call rate they kindly offer) to be informed that an alternative accomodation would be found. Another hour later I was called back and informed that nothing had been found and that they could look further afield or provide a refund - with no guarantee of any compensation to cover my train journey home, phone charges, not to mention the annoyance of a holiday completely ruined by their incompetence. 3 days later I was called and, after at least 30mins of arguing, a paltry 10 EURO compensation... not even in the correct currency! Without a doubt the worst customer service I've ever endured and a truly incompetent company. Will obviously never be using again and will repost on all relevant review sites and relevant social media.

They advertised a holiday, to which my best friend booked, this was going to be their honeymoon. However after paying the full amount for said holiday, they were told they had overbooked the flight and cancelled the entire holiday for them, on top of this they were unable to give the money back for at least 10-20 days, to which then it would be too late. As they work with animals they are unable to book more time off or move their week off as animals are very important to them and they are unable to get that extra time off.

Imagine if they hadn't of cancelled? Would lastminute let them get to the airport and then find out? They basically made it look like it wasn't their mistake, it clearly was.

Also their customer service is horrible. Seriously the worst phone call I've ever heard.

Perhaps the worst customer service I have ever experienced.
Admittedly, I may an error on the booking by not including my full Christian name. This was spotted in May and we immediately contacted Lastminute to request a name change. They emailed back asking for authorization that they may take £27 to cover the admin fee in this regard. I called and gave that authority on the 9th May.
2 months later, my wife noticed that the details had not changed. I again contacted Lastminute who acknowledged that nothing had been done but it would be dealt with immediately. 2 weeks later and having spent over 8 hours on the phone to them following broken promise after broken promise (aka outright lies) I decided to call British Airways who we were flying with. They advised me that they could not make the name change on the back of instructions from me (as I had booked through a 3rd party agent) but were good enough to point out that in almost 2.5 months Lastminute had called them twice, Both times, they had called the wrong number and were given the correct number to call. It was only when I presented this information to lastminute were they able to deal with original request!
Utterly incompetent throughout and clearly have absolutely no regard for their customers. I was just fobbed off and lied to on almost every occasion that I phoned without there being any way of escalating matters to someone who would take ownership of the problem.
Have sent various emails to the complaints team (which actually happens to be the very same team who were answering the phones!) but had no response.
So bad was the experience with these clowns that I wouldn't ever contemplate booking with them again, even if they were way cheaper than anyone else.

Lastminute.ripoff.com well there you go, yet another company who couldn't care less about their customers. If you are about to book with them because you've seen a great price advertised and you then find out when you've paid that there are EXTRA hidden costs, then don't be supprised. The rate you see is not the rate you will pay, they add on obscure costs that not even their own (outsourced) call centers can explain. I called twice and was deliberately cut off twice. I had a real good laugh when you go to their 'About Us' page where me, the customer is at the center of their business model LOL. IF YOU ARE HAPPY TO LOSE MONEY, IF YOU ARE HAPPY TO PAY MORE THAN THE ADVERTISED RATE, THEN THEY ARE WAITING FOR YOUR BUSINESS. YOU'VE BEEN WARNED!

Arrived in Thailand expecting a 3 star hotel with a pool & a reasonable distance to the beach.We were assured this is what expect.The pool was a 7 minute walk from the front door of the"hotel"it was disgusting, dirty & a health hazard, it had been cleaned in the second week but there was just 3 plastic chairs no loungers & didn't belong to our"hotel"was used under arrangement.The beach was 12 minutes walk down a dirty path.The room was a good size but very tired but couldn't be described as 3 star the proprietor was appalled that we'd been told it was a 3 she said it is what it is a one star! We had a lot of street noise when we'd requested somewhere quiet. Only plus point was the staff were really lovely people & the food in the restaurant below was good.

I have been trying, unsuccessfully, to alter a booking made, alter not cancel. I've spoken twice to disinterested customer service advisors, charming and helpful they were not! The first said I'd hear within 72 hours and couldn't get me off the phone quick enough. When the 72 hours had long passed and I chased another unhelpful soul told me I "was warned" that it might not happen and they awaited a response from "the provider"! There was no "warning" and why has "the provider" not chased? Efficient not!

This was a while ago now so I can't remember details much but overall wasn't super happy.

I remember I booked a room in a hotel, (it was important to us that we had a really nice place to stay at) so I looked through room details quite a lot to make sure we're happy. I booked and first thing I see right after I book is that the room has no window. There is a chance I missed it in description but it's unlikely. I called straight away to cancel, and gave it this as my reason, I had no problems (and within two weeks I received a refund). However still not great as I just wasted my time and even tho I got the money eventually I could have used it at the time of my holiday, I received refund afterwards.

I ended up booking another room, which wasn't actually best stay of my life (but not going to blame the website for it)

What I have the biggest problem with is the clunky user interface: pretty bad. Website is okay-ish, annoying to use but can get around. The app tho, is really bad. The information of cancellation wasn't in my account, in fact it felt like I didn't get any proof of cancellation. As said the money was back in my account within two weeks, but it was just stressful.

I can't put my finger on it but I just feel like I don't trust this service with so many little mix ups. I would not feel comfortable using it again, or recommending, sorry.

DO NOT BOOK WITH LASTMINUTE.COM. Theprice on the page throughout the whole booking price changed when I went to pay. Overcharged me for the Full Flex service that I did not select, and for using a credit card. They remove the "discount" on the final page. I complained, asked for a refund, and they only refunded me the ticket price, not for the amount they overcharged me. I am disputing the charge with my credit card. Will never use again.

It is quite considerable to have any changes from any booking agents due to any changes. But with the way how the lastminute.com is dealing with the issue is very unprofessional no business ethics in treating customers. This is not the first time I experienced issue from lastminute.com. I only got connected from any other online agency to get to your service again. And deeply regret for using your service again.
What a sound mind person or a customer is expecting from an agency like lastminute is, a better and fair treatment to customers. Firstly, changes and cancellation on lastminute.com have occured already. So, why not offer customers a very feasible solution for the problem that have occur. For example, lastminute.com knows that the customer money is on their hands, how this **** business wont realize the situation of the customer that they wont be able to book for another flight if their money is being witheld for such long period of time like that. Or they cant refund the money soon as possible within 3 days, why not offer them an alternate booking. Just like what I was seeing then in their site, they do have lots of options that they could offer to me for the replacement of my booking. Thirdly, too many companies and especially money transfer agents can send the money in specific account in just 2 mins. But this **** lastminute.com keeps on lying to me and saying that they have already refund the money whilst my bank keep on telling me that there is no incoming refund in my account. And lastly, I couldnt believe, how terrible the stress this lastminute is causing me for 18days already. And my money is very limited due to my disability status where I had to buy top up credit just to contact their number that charges expensive where I already spent £35 exclusive only for their number and for my bank.
This company care very less for their customers. They care about the people's situations.

I repeatedly asked for the receipt of their refund but showed nothing. And requested number of times to just call me because I was always running low with my top up credit.