lastminute.comReviews 896

I am allergic to wasps and was stung by wasps that was flying in bedroom from large wasps. They was under the bed I have to carry epi pen when stung have to take as go into an/shock and die.
It very hard to walk down three flights of stairs on high does of adrenaline. They fid not help me they phoned 101 instead of 999 they did not offer me a drink ask if I was ok absolutely nothing. A compete disgrace. I then had to stay another night due to complete life threatning allergic reaction they are me move rooms and walk with parylseyled leg from injections off adrenaline and then charged me 50% of room price and again did nothing to see if I was ok. I was extremely upset and I would never stay or recommened anyone stays here on the grounds of there treatment

Stayed here for 1 night before our flight from Manchester Airport. Room was clean, beds were comfy. Everything you needed was in your room from kettle to hairdryer. All staff were friendly and helpful. We booked the shuttle bus service the night before our flight, we thought this service was a great idea. We would stay again and use the car parking service next time. Overall the hotel could do with updating but from what we saw, everything was good.

Lastminute.com should not be used under any circumstance. Very dishonest company!
I have no idea how they can legally operate in the manner in which they do.

Please folks dont get burnt with LastMinute.com It must be avoided. I also have been told that expedia.com is in fact the owners of lastminute.com

So it best to avoid them both.

Expedia.com and Lastminute.com is the same company. Please avoid. If i could give zero stars i would have done so.

I haven't booked with Lastminute.com for a few years, but we needed to get to Gibraltar for a Family wedding and decided to go at the last minute. However, when we put Gibraltar' in the search engine, a lovely long list of hotels/resorts came up. The one that looked like it suited us, turned out to be Fabulous, BUT: It Wasn't In Gibraltar! Fortunately it was just 10 minutes away from the border, but taxi cabs can't travel from one side to the other, so we had to take a cab from Spain to the Spanish Border, walk through Immigration & Custom, to the Gibraltarian Immigration & Custom Border! Every Day and EVERY EVENING!

That made our holiday more expensive, less convenient and VERY TIRING!

The lastminute.com search engine is not very good in that respect! We didn't let it spoil our holiday, but we won't be using lastminute.com again!

I booked a 7 day holiday though lastminute.com and a couple of days after we booked we decided to extend our booking to 10 days. It has been over two months and the booking is still pending, despite calling customer service weekly to see how it's progressing. We are dues to leave in a matter of days.
Customer service are not interested in helping you, and will do or say almost anything to get you off the phone to the point of being rude. Please be careful when booking though lastmintue.com because if you change you mind or if anything goes wrong with your booking - It will NOT get resolved and could end up costing you even more money.
After my experience, I wouldn't recommend using them.

Last minute didn't provide the hotel room as booked and paid for. I turned up to the hotel and hotel were unaware of my booking and there was no room available.

Trying to get a refund has been a complete nightmare and I'm still yet to receive any refund, now a month on.

Agents apparently sell rooms and the hotel would then confirm if available. Occasionally they sell rooms they don't have in the hope the hotel can still accommodate. Unfortunately the hotel couldn't, and I was left without a room which ruined my plans for the evening as I spent so long trying to sort the mess out.

Apparently there are other reputable sites that don't do this. I will never use last minute.com again.

Really poor service. Due to their own payment systems being down I had to book over the phone (for which you pay a premium number). They booked me on the wrong dates despite me having confirmed the correct date with them on at least 3 separate occasions. I then spent hours on the phone with them (on a premium-rate number) trying to correct it. They kept telling me that they would get back to me within a specific deadline. They missed every single deadline. I kept chasing, they kept saying that they would get back to me by a particular time, and then once again they would fail to do so. I finally gave up and rearranged all my other bookings to take the flights on the wrong dates. I later tried to add luggage to my bookings. They replied with a message saying that it will take 72 hours to confirm the addition of the luggage. Six days later, having heard nothing, I called again (on a premium-rate number) to follow up. They told me that the delay had been caused by the BA pilots strike. 1. I'm not flying BA. 2. The pilot strike was announced more than 2 days after I requested the baggage to be added. They have finally provided me with a quote for the additional baggage. One third of the baggage charge is last minute.com's handling charge. One third! They charge 10 euros PER PERSON for EACH LEG of the trip. As though they repeat the work for each leg. No they don't. They process it as a SINGLE TRANSACTION. At least airlines are in fact carrying your bags on each trip.

Don't book with lastminute.com. I feel so cheated.
I booked a ticket online. Shortly after I get a message saying that my ticket is cancelled with no guarantee of refund. Seriously? I contact customer service and they don't even update me on the situation and only start following up much later. Wait there is more - as time passes I get tired of waiting for the airline refund and ask for the insurance voucher which I had paid for, only for them to tell me it's TOO LATE to request the voucher! Omg! Such cheaters! I'm never booking with lastminute.com again will not recommend it to anyone.