lastminute.comReviews 896

I HIGHLY recommend that you AVOID LastMinute.com at all costs... They are ridiculous and their customer service is the worst I have ever experienced. Absolutely appalled with the level of service from this company! - you only have to do a quick Google to see that this is a regular occurrence for these jokers.

Their website had an error during my flight bookings and I received no confirmation of my booking, no Booking ID, no Reference Number, no emails, nothing. So the booking wasn't made - fair enough these things happen...

The problem is... they still took my money and 5 days later and I am STILL fighting with them to actually get a proper response and for them to acknowledge the issue.

I've sent countless emails and spent hours on the phone trying to get through to customer services, which I cannot actually do as it turns out because my phone number "isn't associated with any booking" according to their automated system... I just get hung up on! OH, and they charge you 13p per minute, deliberately keep you on the phone for as long as possible and rinse you of everything they can. Even getting through to a person in Sales doesn't work because they will then transfer me to Customer Service and bang! Automated attendant... "Your number isn't accosiated with any bookings - thank you goodbye, p.s. you're never getting your money back."

I've received a total of two emails from them stating that they're "deeply sorry for the inconvenience that they have caused" yet, they continue to do so and proceed to request that 'I please send them all the information' that I've already shared with them 4 times... complete joke!

GIVE ME MY MONEY BACK.

Booked with Lastminute (BIG MISTAKE), then received notification of cancelled flight, Lastminute said they will rebook. Have called them every day for 23 days and still no confirmation. Today i managed to extract the information that they have no French speakers to speak with Air France! How do these cowboys operate as a travel agent? I have spent 3 times longer than the flight from France to Canada trying to deal with this and still not confirmation with 13 days left until I need to fly for my brother's wedding. Intent to take to small claims court.

Avoid this site at all costs! There was a glitch in the system and they charged me for a booking that was not authorized. My credit card was charged and I tried disputing the charge. After I started the dispute process, I got a weird email saying "we are writing to inform you that regretfully due to a system check your reservation with booking ID ********* had to be cancelled. Please note that we have refunded the total amount back onto the same method of payment used at the time of booking".

I've inquired multiple times to get this resolved and they give me the run around and I still have not received a refund and its been 4 months and counting. I never received any goods from this company but they won't give me my money back that was charged on my credit card.

My experience with my Iceland trip was not the best - they tried to reason out of giving me the extra checked luggage that I already paid for and offered too many hassle-laden options (like getting a refund only after I have paid for in during check-in), and eventually gave this to me, hopefully upon realising their mistake but not without me having to make a series of stressful calls a day before my trip. My trip in Krakow was generally okay and uneventful. So overall, I think it's hit or miss. I'd say double check your trip details and revise the combination of deals. Spend some time comparing it with the regular prices elsewhere before you lock in the deal. It's not worth going ahead with a supposed deal if you end up not enjoying your holiday.

Worst experience ever! And I am not exaggerating! They cancelled my flight after paying $450 because I was in a car accident and was going to only use one portion of my round trip flight. So I was not in any way notified of a cancellation. In fact I could pull up my itinerary and it'd show my flight status, luckily the night before I called because I could t check in, that's when I was informed it was cancelled and had to purchase a $700 one way ticket and my $450 wouldn't be refunded. I had to change flight times and airports considering it was so last minute, with that I spent 18 hours between delays, layovers, and what not. It was an absolute nightmare and they do not care at all what you're dealing with or going through. I am not one to leave a review unless it's a good review because I understand life happens, people have bad days, whatever the case may be but this was just ridiculous!

Hotel was o. K. staff were helpful, and would do anything for you. Rooms were spotless. Pool area was kept clean as was the pool.
Biggest problem was with the booking, we arrived at 3am to find no room had been booked for that night, and we could not check in until 2pm that day. Faced with sleeping on the street or paying 400 lira for a temporary poor quality room for the night we chose the room.
Had we been charged the extra money when we booked, we would possibly have chosen a different hotel.

I would give zero if I could. Booked a flight which got cancelled due to the BA strike. Called last minute I believe 5 times regarding this. I asked for a full refund but I discovered that to get a full refund I need to get it via a voucher. If I want cash they deduct a 30 euro handling feel. Which is against their T&Cs! How comes they do not need handling fees for a voucher?! This is ripping off people. Today I just gave up and ask for cash back at least but I will follow this up and make a formal complaint. They never called me back after promising to discuss this and each customer service assistant makes up something else. And they also charge for the call. It is absolutely ridiculous. Never again!

Absolute terrible agency to book with, I advise all to look elsewhere.
I recently purchased a flight and hotel as a Christmas present for my partner but accidentally booked the wrong dates, I had 24 hours to amend the booking so I contacted lastminute so they could proceed with the amendment. They got back to me 20 hours later saying they couldn't amend it because it was against the hotels policy, but I called the hotel and straight away they said they could make amendment's no problem so for a start that was a blatant lie on lastminutes behalf. They did say after in that case they will try to amend the booking for me because they realised they had been caught out.
One week later when the flight day had come and after numerous calls and emails I had been making and getting no replies, I contacted the hotel and airline and they confirmed that not once has lastminute contacted them to try amend my booking. What a pathetic disgrace of an agency, I have now lost out on 1,200 pound because of their terrible service.

I have forwarded all the recorded calls and emails onto my solicitor and he is gonna act on this immediately and promises me a very positive outcome.

So take my advise DO NOT USE THIS AGENCY