LaserShipReviews 1,903

They lose your package EVERY time! They mark your package as "delivered and left at front door", but it's never there. When you call them, they promise to deliver it the next day. But of course they don't. So you call them again and get the same answer. You repeat until you simply give up. You contact the company you bought your item from and it's sold out. I would like to file a class action lawsuit against this fraudulent delivery company. I bet they're stealing and selling our items on ebay!

The worst. Lost our delivery from NFL. Com so no shirts for the game. Called customer support and was on hold for 45 minutes. They said the package was delivered on Tuesday. Checked with security gate and the truck came into our gated community. Called Lasership and they said the driver delivered our package to the wrong house, but went back and made the switch yesterday. Said he handed the package to someone at the door. My husband are the only two here and I was at work. My husband was here all day and no one delivered to him. We have never had a missed delivery in 16 years. Don't know who has our shirts. Fortunately NFL.com is resending. One shirt is out of stock so we are SOL, customer service put me on hold when I asked to speak to a manager, got disconnected and am back on hold, Have been on hold about one hour.

So far, two for two home runs, Lasership has delivered unexpectedly fast. I live in NJ and ordered supplements from Swanson, an etailer located in like North Dakota and they shipped from Paulsboro NJ via LaserShip. Compared to the usual fulfillment lag from Swanson, the LaserShip logistic alternative is like night and day. Also found the drivers to be attentive and polite. That's my 2 cents worth, and no, I'm not a shill. Actually I found this site because after my customer experience I wanted to buy stock in LaserShip and was Googling around. But looks like they are privately owned.

If you are EVER ordering from a company where you find out that Lasership is their courier... run away as fast as you can! It is very mind boggling that this company remains in business with all of the bad reviews I have seen from them. My package that was supposed to be delivered on August 1st... after i called about not seeing any activity on the package... I was told that it would arrive on the 2nd. Now the tracking info is saying something totally different. Run away as fast as you can from this company!

Lasership is the pits. You might get your package if they ship by Lasership and you might not. It's a roll of the dice. Their tracking info is unreliable. Packages that show as "delivered" or "left at front door" never arrive. They are a scam company and the only reason VitaCost and Amazon use them is because they're cheap. But you get what you pay for. Or don't get it if they ship by Lasership,

Lasership messed up my delivery on 2 occasions. They claimed that they delivered my items on both occasions, which they did not.
Only lucky souls will be able to receive their item(s) if the seller ships it through Lasership. I love Zara shoes but I will not buy from them again until they stop using Lasership.
To tell you how worst they are; China courier services are very dependable compare to them.
Good luck, if your seller uses Lasership courier service. BEFORE WARNED IS BEFORE ARMED

I have yet to receive a package from this carrier service LaserShip. Fortunately I place a lot of orders everyday online and most company's that I order from don't use Laser Ship but a few. Anytime a company has sent me a package from this LaserShip company I did not receive the package even though they state that it was delivered. It probably has been at least five times and all five times I did not receive my packages. I always ask when ordering from company's if they use LaserShip that I want it sent through a different carrier or I will not place my order. They have the worst delivery system and customer care. THE WORST.

I don't experience any delays with LaserShip as other reviewers complained. I actually prefer LaserShip over other companies because I receive it earlier than the expected shipping date. Another plus is that LaserShips uses vehicles owned by the driver (at least I suspect that because I've never seen a logo on any of the cars that delivered my shipments) and are AIR-CONDITIONED which is very good if you order grocery and supplements.

I count myself lucky. I live about an hour from a Vitacost warehouse so when they ship with this ridiculous company I usually get my order the next day. That said, they drive these beat up piece of crap cars that, when you hear the booming base and VROOM VROOM of them trying to sound cool in their crappy cars it scared me because I had no clue who was in my driveway and what they could possibly want. Then some kid gets out with my rather large box and rings my doorbell and beats on my door sending my dogs into a frenzy. Hearing the dogs he literally runs to his car, revs the engine and hauls butt. No ID on the vehicles, ever. UNTIL. Recently they've started wearing uniforms and one time I got a delivery from a brand new VAN with laser ship on it! Once. I guess they can only afford one.

Their tracking is ridiculous. It's never up to date. Their customer service is run with gum cracking young girls (OK, some guys too) that could care less about your package or their job. They really are a terrible company and the one time Amazon delivered with them I complained to them that I expected better from Amazon. Never had another Amazon delivery from laser ship since. Now they just use the USPS which is another bad review...

Demand the company you buy from to stop using this POS company. Maybe they'll go out of business.

This is THE worst delivery service out there. The drivers do not even make an attempt to deliver packages. I've been trying to catch this driver for FOUR days now. I have large notices on both my doors to alert the drivers that we are indeed here and this IS the right address. They make no attempts and leave "incorrect address not deliverable" on the tracking. As a wholesaler I will out of my way to avoid, and ever refuse to deal with manufacturing that uses this service. I will also encourage every company I deal with to not use and drop Lazership asap. There too many other services that want your business. This company does not want yours. This review is from W. E. Buy LLC. Feel free to contact me about Lazership so I can persuade you from not using them.

2/26/2016
Update
Another day with no packages and the tracking doesn't even indicate they've loaded it on the trunk now. 2 days of trying to get through to them on the phone with no results. 2 days of online contact forms submitted for tracking inquiry. No response. PLEASE DO YOUR SELF A FAVOR AND AVOID THIS COMPANY LIKE THE PLAGE. I will continue to update ALL the online review portals for this company. I have the resources here to do this and I'm dedicating a person to do this until the packages are delivered.

Unfortunately many online retails like Amazon, Drugstore.com, and Anthropologie use this worthless company. Given my big preference for shopping online, I have no choice but to deal with this delivery company. Over the several years of dealing with them, I have had nothing but issue. The couriers are frequently lazy or brainless: delivering items by throwing them into my yard, delivering items somewhere in the yard so that they are exposed to the elements or theft, leaving deliveries on top of my mail box (which is on a busy road). And then of course, there are the couriers that come into my driveway unnecessarily and nearly run over my dogs or couriers that won't even attempt to deliver if they hear my dogs barking inside of the house, leaving me no option but to go running after them down the street in my pajamas. There have been occasions that my delivery has been missing with no advice from the shipper or courier themselves. Such a shame that they are so widely used.