LaserShipReviews 1,903

How this company stays in business is a total mystery. In their delusional world my phantom package was delivered May 30th. In the real world that most of us inhabit, it has yet to appear. Thankfully it was only a book of little value. I wrote to Barnes & Noble suggesting they reconsider doing business with LaserShip, as it is hugely annoying to have to play Sherlock Holmes to figure out what happened (going to the post office to make inquiries, asking neighbors if they've seen an errant package, corresponding with the company you purchased the item from, dealing with PayPal regarding a refund, etc. etc. Etc.). An altogether wretched experience. Caveat emptor!

Was told my package was delivered on May 31st at 4:50p. M and it WASN'T! So I call and they tell me the driver delivered it to the wrong house and it's going to be investigated and that the driver will try to get it back from the wrong house! Worse shipping place ever! The guy who I spoke to acted like that was a normal thing for them! Thank God Bath and Body works are going to replace my order and send it through ups! DO NOT USE THIS DELIVERY SERVICE!

The tracking number said my package was delivered but it was not. I looked on my home cameras (front door and garage) no one ever showed up so I'm not sure how it was delivered to my address. They asked me if maybe one of my neighbors took it. How when it was NEVER DELIVERED! I submitted an investigation in February said they would get back to me in 2 days... here it is May 31st and no one has gotten back to me. Luckily Zara's customer service is exceptional and they replaced it. I honestly feel like their delivery people are stealing packages.

I can't express how frustrating it has been to have to work with this company.

My original delivery date was 5 days ago.

Then on the morning of my original delivery date they changed the delivery date to today (5 days after it was meant to be here).

Guess what happened today? If you guessed, "Absolutely nothing because the package has not been delivered, they haven't updated the tracking information for 2 days, and their customer service has been anything EXCEPT helpful" then you win the prize!

I've called (pointless), emailed (again, pointless), and have used their instant-chat dog thing on their website (beyond pointless).

Not one person can tell me where my package is located or on what date it will be delivered... which is kind of an issue as I am leaving for vacation tomorrow and need this package (which is why I originally ordered it to be delivered 5 days ago).

I sincerely hope that one of two things happen: (1) LaserShip gets their collective head out of their derrière's or (2) reputable companies, like REI, stop utilizing their services because it reflects poorly on them as well.

Sub 1 star!

Ordered critical medical supplies from amazon with a guaranteed delivery of 2 may 2019.
Lasership site reported:
"shipment information
Tracking number(s):
Lx*******
Estimated delivery date:
05/02/2019
Destination:
Mims, fl *******
Weight:
1.26 lbs
Latest event
Attempted

Date/time
05/02/2019 at 3:49 pm

Shipment progress
Location date time event
Mims, fl ******* us 05/02/2019 3:49 pm delivery could not be completed - unable to gain access to deliver order
Orlando, fl ******* us 05/02/2019 7:23 am out for delivery to recipient"

We were home, there were no closed gates between the state highway and the home. The failure to deliver may have contributed to the death of a family member that the medical supplies were for.

In reality lasership deserves 0 Star ratings. My walmart order was supposed to. Arrive with them on April 30. Tracking my order showed delivery April 30. At 9pm order hadn't been delivered. First I couldn't find a contact number for lasership. Finally I got it. I called them, waited 45 mins for human to speak to. They told me I won't get delivery that day as she can't track my order. The next morning I emailed lasership to follow up on my order as tracking it showed nothing. NO delivery date and NO update. They told me the site was updated and I can check online where my package is and I'll get it in 2-3 business days. When i checked online... my tracking number again showed nothing. No status as to where package is and when I'll get it. I emailed requesting an upgrade of overnighting my package but have yet to receive a response.
WHAT A LOUSY DEAD COURIER!
I contacted Walmart to inform them and requested they avoid lasership at all costs!
Now my job is to review them all over the net with the truth!
They by far so not match UPS and FEDEX! I've had similar issues with those too, but they always resolved it within 3 hours longest.

Lasership was the company that Amazon used for my purchase. Lasership sent an email saying that delivery was not made because it "wasn't able to enter your building to deliver your package". I gave Lasership another address a few blocks away and asked that the item be delivered there... but Lasership ignored my request... attempted delivery at the original address... and emailed to me the same undeliverable message. Lasership made no effort to follow my request. I tried calling Lasership customer service, but after waiting 45 minutes for a customer service rep, no one came pn line.

When did Walmart start using these thieves?

My package had NO tracking all day. At 8PM suddenly there's a tracking #, never heard of these scammers before. At that time, said "Delivered".

They just stole my not-worth-any-money to anyone else Walmart order, yet marked it DELIVERED at 1PM. I was working in my front yard at 1PM. There was no delivery person.

See Sephora reviews, so the delivery driver thieves know there's something valuable in the box. There have been reports of not just missing expensive makeup, but of the products being tried out, used, put back in the box! Disgusting.

This so-called "company" shouldn't be in business. They've been stealing from customers for the last decade. This company is LYING THIEVES who you can't be bothered to pay decent wages or benefits, so they 1099 them. This sham should be shut down for good.
Start charging the 1099 workers the value of every missing delivery. I bet that they will all be delivered properly then.

UPDATE: Very next order from Walmart, it was listed as FedEx, but for some reason these idiots get the last part of delivery.

My large box had been opened and re-taped, there were a few boxes from Walmart, but this one had different tape on it. This was unbelievable.

~Splat 30 No Bleach Semi-Permanent Hair Dye Midnight Ruby Red - the box was open, the tip of the dye had been snipped off with scissors, and about 20% of the product was gone, all over the inside of the box!

~L'Oreal Paris Feria V48 Intense Medium Violet Application Permanent Haircolour - top of box, where there is a plastic seal, had been peeled back. All of the contents, which is 5 items, had been pulled out and shoved back into the box, so now they barely fit, they were upside down.

So someone from this co. Not only TRIED out one hair dye, they opened the other box to see if they might want to try that one too, but it was a mixture that had to be made, too much trouble, and re-closed it back into the box. Outrageous!

I, too, let Walmart know to not use this co. I also contacted FedEx as to why their final leg hand-off involves actually opening my box, pulling items out, using them, re-taping the box.

Even when they do actually deliver to the right place the time is screwed up.
For some reason they think it's ok to deliver at 12:15 AM (I did say AM), without notice.
It is unacceptable. I won't order from Walmart or Chewy anymore because of them.

I would give them no stars. I ordered 5 items that supposedly weights a little over 6 lbs. When I received it, the package was 4.6lbs and missing 1 of the items. I contacted the seller to advise, who is resolving the issue but I also contact Lasership to notify them that someone tampered with the box, removed a 2lb $30.00 item and packing slip. This is not the first time Lasership employees have done this. The reply back from them... contact the seller, they might have shipped it separately. Duh... if your label says 6.9 and when I get it and it weighs 4.6... THEFT...

My order from Walmart was to be delivered by incompetent Lasership. I am home and then tracked the package which stated delivered 45 min before I checked.The package was nowhere. They sent a replacement two days later and yes again no package. I looked everywhere at my door, in the unattended lobby and even outside the condo door nothing, the same as before.So I contacted walmart live chat again. They stated that the driver iwrote that he left it in the ( unattended) lobby. Too lazy to go to the third floor of our very small building and deliver it to my door like they are supposed to. They left it at a unattended open space in the small lobby. They might as well left it in the dumpster. I now can never use any company that uses Laser ship because they hire incompetent non-caring people.

Ordered from Chewy.com and Lasership was to deliver. I recieved an email saying it was delivered. Nothing was delivered to my house. I notified them and was told they would investigate and it would take 2 days. I then received an email 2 days later saying the investigation was complete and the package was delivered. I replied it was not delivered. I received another email telling me to contact the seller. Chewy.com sent out a replacement hopefully I will get this one.