LaserShipReviews 1,903

This is a HORRIBLE COMPANY! I ordered items on Amazon Prime Day and they used this company to "deliver" packages. The packages was to be delivered on Thursday. I waited for them to come. Adult children were listening for the door as well. At 9:40 I get a message that they "came" at 8:26 but were unable to deliver the packages. I called the company but I already knew that this company was already closed (From previous experience). I immediately sent them a message to redeliver my packages and just leave them in my porch. The packages were scheduled to be "delivered" again on Friday. Again, I am waiting and waiting and just like clock work, at 9:40 I received a message that "delivery" was attempted at 8:26 pm and unable to be delivered. I immediately called Amazon and the representative gave apologized and "attempted" to call the company. She came back to the line and said oh I was unable to reach them. I broke in and said I know because they are already closed. She sounded stunned that I already knew this. I told her this is their MO. They conveniently say they tried to deliver and leave a message after their hours of operation because they know that nobody will be able to reach them. I told her that if they came I am refusing the order and that's Amazon has Lasership to thank for that! Have I said that this is a HORRIBLE COMPANY? This is TRULY 1000% a horrible company!

Terrible company by any measure. I received a coupon for Green Chef from a friend and decided to give it a try. This is a company that ships perishable food through the mail and apparently LaserShip fulfills their deliveries at least in my area. In any case, the package was supposed to be delivered on Monday but it never arrived. I was in and out of my apartment all day, never saw it. Finally, I decide to go online and check the tracking number. To my surprise, they had the audacity to claim that my package was delivered that day at 11:59 PM. I was awake and home at that precise moment and can assure you, dear readers, that there was NO DELIVERY. Honestly, the fact that they lied in this manner bothers me more than anything else.

So then what happens? Well, they leave it the next day. This is perishable food on ice and they carelessly left it outside my building in sweltering heat. The food is almost certainly spoiled (it contained meat) that was supposed to be delivered to my door. That level of carelessness for other people's property astounds me. If they're too lazy to walk inside and knock on my door then don't start a delivery company.

In any case, this is a terrible company in my experience. They are shady, careless, liars and ruined my package. Avoid at all costs.

This Laser Ship Company is really irresponsible. Last week I ordered a pkg from Amazon and when I tracked my pkg on line it stated it was delivered to my front door. Which was not true at all. We have Cameras in the bldg and the cameras don't show any pkg being left at my door. I reached out to these irresponsible people who send me an email stating I should check the bushes etc. insane when I live in a Apt bldg. Duh! And though Amazon was able to reimburse my money someone got away with stealing my pkg. And I ask Amazon if they can remove these irresponsible people from delivering to me but I was told no. When a order is placed what ever carriers take your order first that's the one to deliver to you. Today I received a pkg unfortunately same carriers and the nerve of the delivery person to text me and tell me to go get my pkg in my bldg. Lobby the nerve. I told him bring my pkg upstairs. So he did he stretch out his arm didn't ask who I was and handed to me. And never mind you calling Laser Ship your literally on the phone for about 40-50 minutes and no accomplishments they really need to improve or go out of business. With all this being said I rate them a big fat 0 (Upset Customer)

I ordered something for m Amazon which was 1 day shipping. Well as I sat a n d waited for my package I check the tracking to find o it My package status said delivered and left at front door or porch. I live in an apartment building where we have no porch. So I contacted Amazon and they reshipped my items again I'm still waiting it was supposed to arrive by 9 its 10:09 no package but now the tracking states my package is late and will be delivered between the 30th and July 2nd. I need these things for my cruise on which I'm leaving the 2nd. Why am I paying for Prime if I can't trust that company to make my deliveries on time. Its not fair to the consumers. Lasership leaves your packages anywhere. My neighbor found my package downstairs in the corridor last week and I was definitely home at the time m e that they delivered it. If s h e hadn't seen it that too would have disappeared.

I am appalled by this company. I am not a customer but a neighbor of mine was getting a delivery DOWN OUR PRIVATE LANE. I was in my front yard with my 5 year old daughter and my neighbors kid and their dog the delivery van came FLYING up the lane to exit... when he hit and dragged my neighbors dog dragging him about 4-6 feet before the dog went under front and then rear tire. There's no way this driver did not know he hit him. I was Screaming and running at the van waving my hands like a mad woman... AND THE DOG IS 80 POUNDS! The drive drove off! Not one single break light. Left me with a daughter screaming and crying and bloody dog. Then the company won't even return my calls after my neighbor informed them of the situation. I wish I could Give this a full blown 0. They should not even up and running they seem like they fail at everything they do.

They have routed my purchases from Nordstrom to the wrong place, twice. It takes long enough for them to get order to your door as it is( 8+ days!), this caused another 3 day delay. They show up to your home with street clothes, not uniforms and what I am guessing is their own vehicles, not company issued delivery trucks. Very unprofessional operation. How these folks stay in business is beyond me. I'm very surprised that Nordstrom does business with this company, but I guess the free shipping and free returns is eating into their profits too much. I have since called Nordstrom and asked if I could have a different shipper, even if at my own cost, and they haven't sent this company to my door since.

Hands down, this is the WORST parcel carrier. Hard to believe that Bath and Body Works uses them. My first order was delivered to the wrong address. Tracking indicated that the package was 'Left at Front Door'. Nope, it wasn't left at my front door - I was home ALL day, waiting by the window for my package, but no delivery was made.

Luckily, Bath and Body Works sent out a replacement package. I was worried so contacted LaserShip and asked them to have the delivery guy request a signature & ID from me, just to insure that it was going to the right address this time. LaserShip responded to me and stated that my instructions were sent to the delivery facility & not to worry.

On the day of delivery, I made sure to be sitting by my front window (since 7AM) to make sure I would receive my package, I also had my ID on hand. I was sitting down and heard a big thump outside my window - the delivery guy threw (literally threw) my box on the ground and walked away. I shouted for him to wait - but he was on his phone and continued to walk away. By the time I got outside, he was halfway down the block, and there is construction work being done, so my calls to him fell upon deaf ears.

I was so livid! He didn't ring my doorbell or ask for my signature or ID - he threw the box to the ground and left. The box was all beat up, which is fine - but all of my sprays caps were off and 2 are cracked. My candle's lid was off as well.

Ugh, this place should be shut down! When you spend so much money on merchandise, you expect the delivery to go smoothly and to get to you in a timely matter.