LaserShipReviews 1,903

I had a package that was supposed to be delivered in one day, but amazon Didn't follow through. I called Lasership and they went above and beyond to call the driver and see what the eta was. I found out it was only 20 minutes away so I held off departure until I received the package, to then continue my trip. A++ customer support. What do you call a bear with no teeth the rep asked me at the end?... a gummy bear. Thank god for positive service reps, they truly make the real difference on the front lines.

If I could leave negative stars I would. Drivers can't seem to get int their heads that your GPS is not 100% accurate and that you need to look at street signs too. Repeatedly deliver to wrong house. Call customer service and state this. Driver will be out that day to deliver to correct house... WRONG. I get a call mid day the NEXT day from some air head in customer service stating driver will be there to deliver package. Um well since my neighbor brought it over already, that's just not possible. What an absolute waste of time talking to this girl... dumb as a box of rocks. I can't understand why this service even still exists (if you can call it a service). Plus the drivers show up in unmarked vehicles that look like they have been in a demolition derby. Yeah, and I'm wondering why I can't get my packages. It's not hard to look at a street sign and a house number!

I ordered items totalling up to $100 from Fanatics and the entire process at the beginning was great. I got to track my package and got notified on any shipments. Only issue was, my package was marked as delivered, "left at the front door" but the package never arrived. I contacted customer service 3 times and no one was able to get back to me. Finally, I had to get a reorder from Fanatics.
The customer service was non-existent, this could probably deter me from shopping at any company that uses this carrier in the future. I wouldn't mind the hassle of the lost package if anyone answered my calls or emails.

Last year, they left package outside my apt. Nyc. Luckily neighbor picked it up. Last week, july 2019, not so lucky. Package gone. This from iherb, who uses them. Fast. Today i wait for 2 packages from same co. And shipping co. I didn't consider last time they probably just left it outside. I basically have to keep tracking 2 packages. I mean i could miss it since they dont' even ring the doorbell. Last week package came at 541pm, i waited, no doorbell ring. I suppose they must have left it outside. Question: what is the point of being fast if customers don't get delivery. Also, if it arrives a day or so later, opened. I have to send back as i don't trust nyc passerbys with my vitamins. Iherb, do yourself a favor, spend a little more and use another company who actually does more than dropping a package in front of a building in nyc. The odds of getting package are nil.

So I have never used this company before but a store uses them to ship so I thought I would give it a try. My package ended up being delivered to a completely different address (and was signed by the person that received my order!) when I called to question where my package was, I was told they needed to ask the driver which could take 48 hours. They said they couldn't do much else for me and recommended I contacted the store about my issues. $#*! service. And my package is still missing.

I ordered items from Bath and Body and received a notice that my package was delivered... but it WAS NEVER DELIVERED! When I tracked my package, it never initially stated who the carrier was so I assumed it was the postal service. WRONG! I spoke with my mail carrier and she assured me no parcel delivered yesterday or today. So I called Bath and Body customer service and cringed when they told me who the carrier was. I had a HORRIBLE experience with Lasership before and wasn't surprised that, once again, NO PACKAGE WAS DELIVERED! After reading these other comments, it's clear that this delivery service is a nightmare and a joke and should be out of business! I'm not dealing with any company that uses Lasership. LASERSHIP YOU SUCK! Where the hell are all of our packages, you thieves!

On Thursday, i ordered a package on amazon arrive on the same day. At 7:17 it said my package was delivery, but it wasn't! I had to reorder the same thing on the next day. Once again it was same day delivery. Delivered at 7:01 said the tracking history. The mailman even called saying he gave it to security. They don't take packages! And cant he delivery it to the Front DOOR! For now on I'm not using same day delivery because I don't trust this Lazyship company.