LaserShipReviews 1,903

I don't believe this company values their customers. Reason: ordered 2 items through another manufacture both items should have been shipped to same location. However,. That wasn't the case. One item was received and the other address could not be identified. After calling into customer service to assure package was dropped off at correct location. Package was delivered to front door of a apartment building complex. Meaning it was open to the public. Not sure if this item was ever delivered. Sounds like someone is stealing from the company. I would highly encourage people to use another shipping service.

Package delivered to wrong address. Called LaserShip who hung up on me after not being able to explain to me how delivery person first recorded it as delivered on a Saturday night at 10pm, and then actually delivered it three days later. LS CSR just said after they deliver it package is "out of their possession". Meaning what? They have no responsibility to make sure package is properly delivered?! I only later got my package because the unknown recipient took it to the post office thinking it came from there.

I have never in my life written a bad review about any product, company, anything. I couldn't wait to write this one because everyone needs to know how poor of a delivery service this is, if its even that. Being a delivery service you actually have to, you know, deliver things. I still don't have my package its floating somewhere, I've called, left messages, sent an email which-I was very nice in both. NOONE has reached out to help, POOR customer service. The Tracking updates aren't even accurate! The driver refuses to deliver where she is supposed to at my job. I've needed this package days ago was supposed to be two day shipping! Since no one wants to contact me from this company and help I figured id leave them a review, which I was going to do regardless. Still don't have my package and don't know when I'll get it. Doesn't even deserve one star. You guys are the worst!

Was supposed to get package today. Home all day.

They never showed up. When I tracked package it said delivery
Attempted but customer refused. They even listed the time they showed
Up. Nobody refused because nobody showed up to deliver.

These guys are the worst shippers ever.

They don't even attempt a delivery and then lie about it. They should be sued for thievery and incompetence.

I'm getting another item shipped from a more reliable carrier. Walmart should drop these guys immediately.

I did not want to give them any stars. I have never had a problem with UPS, FedEX or USPS delivery. Package indicated it was delivered 11/30 - it was not. I was home all day and evening and received two other deliveries that day, one from FedEx and one from USPS. Tried to "chat" with them online and they indicated they "couldn't understand me". NO COMPANY should use this delivery service. My Fanatics package was likely stolen by the person entrusted to deliver it.

Ordered from chewy. Com on November 20th. It said it was delivered Nov 24th it wasn't. So I called chewy and they resent out a replacement on the 25th. Well, it said it'd be delivered on the 29th, it wasn't. Chewy called them and said it'd be here on the 30th. It's now Sunday December 2nd and it's still not here. Now chewy said it'll be here by Tuesday the 4th. Unacceptable, I'm done with chewy if they use lasership going forward. Lasership steals packages and deliver whenever they feel like regardless of contracts. I'll be looking for another per supply company. Done with chewy.

The first and only time I have ever had to use Lasership, my package was
"lost" in transit. What a coincidence that my order through Walmart
Included 4 items, two of which were shipped by FedEx and I had no issue
With those. Within the same order, the other two items were shipped by
Lasership and they were "lost". I called lasership and spoke with
Lagreta, she informed me they never received the package from Walmart,
Only received the shipping label. I called Walmart to see what happened
And Michelle put me on hold and called lasership. Michelle from Walmart
Told me that lasership told her they did in fact have the package and
They just hadn't updated their system yet. So I called lasership back
And spoke with Lagreta yet again and was told they had no record of this
Phone call from Walmart. (recordings should prove otherwise who is
Telling the truth after I file a claim/suit). All in all, lasership was
To quick and eager to make Walmart replace my order as "lost in transit"
Which pushed back my delivery date. Reviews online show that I am
Hardly the first person to experience this issue and I wonder how they
Are still in business. Seems like the packages are being "stolen" rather
Than "lost" in my honest opinion. Too much of a coincidence that it
Seems to be an ongoing issue with multiple customers and as I said, my
Other packages within the same order were just fine and had no issues
Being sent through FedEx.

Ordered a jacket in store at REI on 11/7, estimated arrival was 11/26. Received notification on 11/19 that order was shipped.
Tracked package on 11/19 says order was "delivered, left at front door" nothing was actually delivered.
I live in a very safe neighborhood with an association & neighborhood watch so I'm sure it was not stolen. Wait until 11/23, no jacket. Call customer service, rep who I spoke with could not have cared less about what I was saying, did not give her name and sounded like I woke her up and she was mad I was calling. Rep said had to wait until they concluded a 2 day investigation and if by the end I still do not receive my package I will have to take it up with the seller.

The seller? LaserShip is responsible for losing it, I do not understand how they are getting away with this so often! Will recommend REI stops working with them when I contact them to find my $200 jacket that up and disappeared.

Wish I could give them 0 stars

I purchased items from 2 different companies that used lasership and both deliveries were disasters. The first time I was scheduled to receive a delivery from them it was not delivered so I went to their website which stated they tried to deliver at 7:30 at night but could not be delivered because no one was home, there was no signature needed and I was home that day since 5pm. When I called customer service the woman could not have been any nastier than she was on the phone. The second time they showed the item was left at door and no package was left and I do live in a fairly safe neighborhood where it is hard to see packages left at the door anyway. I no longer will purchase from companies that use them and before ordering I make sure they are not one of the delivery services for the company. I don't know how they can even still be in business.