LaserShipReviews 1,903

Worst carrier ever. Drivers lie and say they made delivery attempts when they definitely did not. Then they blame Amazon, which has the best customer service ever, so nice try - but no. Then they lie again and say they left your package on the front porch when you don't have a front porch. Thank you, LaserShip, for continuing to SUCK time after time!

This company was once Prestige Delivery Systems. I was there almost a decade. Dave Richardson was the mgr. If he likes you he'll take care of you financially. If not he'll screw you out of pay. The company lasership is the most recent owner. Richardson isn't there anymore. He embezzled funds from the company. But, the company was more than happy when Richardson stole money from the drivers paycheck. Plenty of code violations in this small warehouse. OSHA has been there when I was a driver. Don't expect things to be rosey at lasership forever. You never know when a new mgr will come in or the business has new ownership and life at that company becomes a drag. It gave me high blood pressure. I wouldn't recommend working there to my worst enemy. If you do work there keep track of your pay and what you should be getting. Log it all. Court requires evidence to prove what a company promises you. Bye

I ordered some products from Amazon Prime that shipped through this "Lasership". It was supposed to be delivered same day. Not only was it not delivered the same day, but lasership reported "delivered" when it was not. I called them and they said driver should deliver tomorrow morning. Not only was it not delivered tomorrow morning, but I called them later that evening expressing my discontent when they magically said "should be delivered in 30 minutes". What an unreliable and scam of a company. Don't know why Amazon uses them, but won't use Amazon if they continue to do so.

This company is the worst shipping company I have ever had the misfortune of dealing with. The first time I dealt with them, I ordered a package from Vitacost.com. The Lasership website showed the item as scanned onto the truck, then delivered to my Brooklyn apartment 5 minutes later. That's impossible. The package never arrived.
Every single time I have had a package left with these thieves it has not been delivered.

Today their website showed that they attempted to deliver a package at 4:22. I was home. Nobody ever rang my bell. Additionally, when I called the company, the idiot who took my call lacked the basic comprehension skills to understand what I was telling him. He ended up dropping the call after I explained it to him in a way that a 3 year old would understand.

If Amazon and Vitacost continue to use this company, I will cancel my Amazon Prime membership. I just filed a formal complaint with Amazon and had them note my account that I never want any of my items delivered by this poor excuse of a company with piss poor service.

Just to give everyone a glimpse of hope amongst some truly terrible reviews, despite some confusing tracking information (for instance, why did my package originate in a facility 5 miles away from my delivery address only to be transported 100 miles away for processing? And then be marked "out for delivery" 100 miles away?), I received my package on time and in good condition today from Lasership. The package was also marked "delivered" immediately after it was, in fact, delivered. It was also placed in my apartment building's mail room and not left on the sidewalk like I've seen so many other people report. So for any of you out there reading reviews and mildly panicking, please do know that at least one package was successfully delivered!

Our company placed the order on May 10th. The delivery date was 5-16-17. We emailed and called to make sure they didn't get our address mixed up. Well long story short it is 5-18-17 and the driver came to our address 1 time and then left without speaking with us. A few hours later he shows back up with the same package. Clearly posted on the box was the address printed out along with the corrected address ( written in black marker) we had emailed. He goes into saying they give him the boxes and he don't look at them. Well clearly WRITTEN ONT HE BOX IS THE ADDRESS CORRECTION. OUR PRODUCT WOULD OF NEVER BBEN LATE IF HE WOULD OF LOOKED AT HE BOX. LAZINESS!

1 star is too good for this company. I ordered an item from Amazon with guaranteed one day delivery. The item was never delivered although the tracking says it was. 3 days later their so called investigation was completed and I received an email stating " your item was delivered" Duh, isn't this where I started from--no delivery. There was no explanation of the investigation. After another 20 minute wait on hold I finally reached someone, who refused to give me his name and then transferred me to Amazon. Bottom line-- I am still without my item and will have to work with Amazon for a refund. I can't believe Amazon uses this company, I have not read one good review. Many complaints are similar to mine-- items supposedly delivered but never really delivered. Someone is making money on this

The so called manager came out to verify delivery address of package from Staples and said it was not on porch so he called it a delivery completed, problem is the driver delivered package from Staples to wrong address [1 instead of 0 in the address number] - Manager told rep at Staples transportation department package was stolen - well I was rechecking the tracking info and it stated that the package was out for delivery - then there was a knock at the front door and it was a neighbor carrying my package from Staples proving it was delivered to wrong address - AND THE MANAGER VERIFIED THE DELIVERY ADDRESS - 2 words ---> JOKE@ Lasership

If you google "same day delivery" "amazon" "Lasership" you will find hundreds of one-star reviews from people who were upset because not only were multiple items not delivered, but also because Lasership claimed that they were. Many are based in NYC - I am another one of those people. This has happened with them before and every time it's a several-day runaround to get a refund. Suffice to say, you should steer clear of these guys.

If it was an option to give this so called delivery service a zero rating I would. They don't even deserve a star. I have ordered from Amazon several times. A few times they have used this company. EVERY SINGLE TIME MY PACKAGE WAS EITHER LOST OR DELIVERED TO THE WRONG RESIDENT! This company needs to be closed BIG TIME! Contacting customer service is a joke. If Amazon keep using this service to deliver packages I will stop ordering from them. Nothing against Amazon but they need to use a more RELIABLE service. This piece of crap company is NOT it.

Every single time I order from Vitacost I get Lasership and they are the absolutely worst shipping company ever. Not a single order through them has been delivered properly. They leave packages outside of the apartment building in NYC! There's so much traffic on our street, it's a miracle nothing was stolen until today. Not to mention I work from home, and of they bother to ring the doorbell like every single delivery company other than them does, I will open the door immediately.

Today their website said the package is delivered, and an hour after the update, as I've been checking constantly since I know how poor their service is... there is no package nowhere to be found!

This was an emergency order for $190 for a bunch of supplements I need for a medical condition, and now I'm left with their poor customer service that keeps you on hold forever.

I wish Vitacost would stop using them. They are so horrible and I might never order from Vitacost again because of this poor experience with Lasership. It's unfortunate, but this level of service is simply not worth it.

I ordered a sweatshirt from NHL for a fiend for Christmas and paid extra for 3 day shipping to be delivered on the 23rd. When checked online at LaserShip the package will not be delivered until the 27th. I tried contacting Lasership twice through the customer service number and was on hold for over hour waiting to speak with someone. So there customer service comprises of a recording. If you are thinking of using this company for delivery service "Don't Stay Away" If you are waiting on package I'm sure it's late if you Ever Get It!