I've been ordering online from Landsend.com for at least 8-10 years. They're consistent and easy to order from, and their orders arrive when expected. The one or two times I had to return something, I could take it right to a local Sears store, which was nice. What I really like about ordering online at Landsend.com is how easy it is to get assistance from a live chat. They just really go out of their way to help you find something or figure out an answer on sizing--whatever.

My favourite online store... they are sooo helpful and the clothes are exactly as described.
Bit of an addict really, I go to view the 'on the counter sale ' each week and it's hard not to buy.
Have bought things I absolutely love and many mainstays in every dept. you'll get what you look at and it will be as described... if in doubt about anything just go on 'chat' and you'll get answers about stock, sizing, etc. doing a great line in edible Christmas treats but I can't have any because I live in Australia. XxxxX landsend

Lands' End inserted an auto-opt in offer on their order form so when someone entered an order for more than $100, their name and address was automatically sold to Conde Nast Publications which then send a very raunchy GQ magazine out to the family. Without knowing (and unless you located the tiny pre-checked checkbox and unchecked it), tons of Lands' End customers were unwittingly subscribed to GQ magazine for a full year. GQ magazine is a raunchy magazine targeted to single men that is rife with sexy nearly fully nude female photo spreads and filled with articles about sex. There are so many things wrong about this, but here are a few:

1. Violation of good business practices - Why on earth would Lands' End "trick" their customers into allowing Lands' End to "sell" their name and address to anyone?

2. Wrong Demographic - Even if it was crystal clear to the customer that they needed to opt out of a pre-checked tiny check box on the shopping cart at checkout, why on earth would Lands' End promote a raunchy men's magazine to a conservative family clothing customer demographic that is shopping for classic, conservative, modest clothing?

3. Cat is Out of the Bag - Now that Lands' End has sold our name and address to GQ, I'm positive that GQ, like any good magazine publisher that knows the value of selling their list has already sold our name and address over and over again. And a huge problem with that is that suddenly everyone they've sold our name and address to puts our name and address into a bucket that thinks we are interested in smut. Now we need to be on the alert for every lingerie catalog, every pornographic magazine offer, every adult toy catalog, etc. to show up in our mailbox where anyone of our teens down to toddlers might innocently grab the mail.

I cannot believe how utterly stupid Lands' End was to pull this move!

One of the best sites for quality clothing for the entire family, including pets. They are always having sales and bonus sales, so it's a good idea to check the site frequently if you are eye balling something special that is a little too pricey, it may be reduced when you check back. I purchased a down jacket last week and yesterday they had marked down the price an additional $30 so I called them and they adjusted the price. Another bonus of Land's End is that they have a lifetime guarantee on their products. You can't beat that!

This is a great site with great customer service! I probably shop here too often; but the clothes last a long time; and for my son who is on the thin side; their slim fit pants are simply the best! The quality is there, on the rare occassion that I have had to return something, they made it very easy. Never, ever had a problem with shipping and they have great promotions - so check back often. They have some of the best swimwear out there too! Used to be able to get Lands End clothing locally, but no longer. The website has been great!