I've noticed the quality of the men's products has gone down, specifically their cordoroy and other 'lower end' pants. They often have clearance sales, which have excellent discounts, but the quality of the products on them seems to be really poor. Maybe that's why they are placed in the clearance section. Here are two pluses regarding the clothes. The men's sweaters are reasonably priced and well made. The pants (other than clearance or jeans can be ordered with lengths tailored to within 1/4", not the usual inch, so you can get a more accurate length. Another good thing about their pants is that they have long length options. Since I'm 6'3", I sometimes have trouble finding pants long enough. No problem here. I've never had trouble with returns--just cut out the return label and paste it on the package. Luckily I've never spoken to customer service. I can't vouch for how good or bad it is. Additionally, the standard shipping takes about 7 to 10 days, so if you need something in a hurry, you'll have to pay a premium for the shipping, which can be expensive: in other words, you should plan ahead.

Regular, long time customer
Tried to order several hundred dollars of monogrammed tote bags
Completed the lengthy order and asked for delivery later this month in a one week window
Rep and 2 supervisors said they couldn't "hold" an order.
Doesn't make sense-I didn't request delivery next year
Suggested they " hold" the order-no response
Subsequent research shows that Lands End has lots of consumer delivery problems
I will try a store
Requested removal from all Lands End mailing lists-what's likelihood of that happening?

Tried to purchase an electronic gift card. They accepted my order and then cancelled it because a third party firm they use for security had an unspecified problem. Neither Lands End nor the third party could tell me what the problem was so that I could correct it.
Lands End customer service rep was apologetic, but could not fix the problem, or even communicate with the third party firm they use. I called the third party firm myself and was very rudely told that they could nor/would not tell me what the problem was.

As a whole I love love love Lands End. I have been wearing the stretch cords for 6 years and they wear like iron. I wear the seamless turtlenecks and the one by one all cotton ribbed crew necks. I just received my new crew necks and the quality is inferior to the last time I ordered them. The band around the neckline is narrow and the fabric feels thinner. If it's a class thing I'd rather pay a couple more dollars and get the better quality. Of course I'm still going to wear them because the shaped feature is very becoming on my bosom. LOL

I ordered 4 pair of pants from Land's End. I returned them because they were too long, and indicated that I wanted to exchange them. Land's End charged my credit card $200+ before issuing a refund. So, at this time I am out $400+. I contacted LE and was told it takes 5 days to get my refund. I have done business with several other clothing companies who do a straight up exchange. I will tkae my business to Duluth Trading Company from now on. They don't charge you anything on an exchange, and the quality is much better. Should have ordered from them in the first place.

I bought a pair of lined cord jeans for winter wear, upon arrival I discovered that the bottoms were only 15' wide which was not disclosed in the catalogue. As like many people I exercise regularly, I found them to be too tight on my legs and wrinkled like elephant trunks when worn, most unsightly and completely unacceptable. I had them shortened slightly in the hope of curing this problem without. Having them altered precludes me from returning them.
I have several trousers made by Landsend and made for normal people, but this will be my last order.

I bought several pajama bottoms and later decided to but the matching tops, but they were out of stock. I made the comment on their website that I loved them but wish I had bought them at the same time. Several weeks later I got a call from a lady with Lands End in Wisconsin wanting to know if I still wanted the tops because if I did she would search their stores to see if they had any in stock elsewhere. I told her absolutely, yes, and thanked her. A couple of weeks later one of the matching tops was delivered to me. I have NEVER had that kind of customer service before in my life. I've always knows they were easy to deal with on returns or exchanges, but THIS WAS WAY OVER THE TOP. Thank you Lands End lady wherever you are!

I ordered a wool coat at my regular size using a 50% off birthday offer so the the coat was a great deal. It was too small but I liked the quality, color and weight of the coat so decided to order the larger size. Customer service indicated that I needed to send the too small coat back and order the larger coat. There would be 3 additional transactions on my credit card - new price for the larger coat, refund of the difference between the new cost and original cost and refund of the too small coat. He did indicate that there would be difference in the US/Canadian $ conversion rate so my refund would be slightly less. I received the new coat - love it. I ended up paying $26.28 ($13.96 exchange rate penalty + $12.32 restocking fee) more for this coat which is a 25% increase in the cost. I looked on the website and there was no mention of a restocking fee. So beware Canadian customers when exchanging items of the exchange rate penalty and also the HIDDEN restocking fee.

I don't understand why anyone would want to shop this site. It seems only the more well-to-do can afford their brand and there is nothing special about them but the price. It is one store I used to see a lot of ads for, but no longer. I have heard a lot of people complain that this store rips people off for nothing better than any other average and/or reasonable department store. I also had some friends say a lot of their clothing are nothing but knock-offs with an inflated price tag.? And the quality is in question, too.

I would be remiss for not following up my customer service experience with Land's End with a good review. I ordered a robe for my wife to give her for Christmas. It was about a week and a half before so getting it here shouldn't be a problem. I wasn't aware of it as the weather in my area had not been too bad but in the area where my order was coming from it was shutting down some shipping operations. By the time the package started moving the projected arrival date was a few days past the holiday. I got on the website and utilized the online chat customer service since I hate being on the phone. It was December 23rd so I figured I had better get back out there and find a replacement gift but was feeling pretty irritated and wanted to complain a little first. I explained the situation and how this was a gift for my beloved wife and Christmas was ruined, etc. I was expecting an apology and maybe a refund on my shipping and even offered to pay for an upgrade in shipping if that was possible enroute. The representative - Maria -, was very courteous and after hearing my complaint, asked me to wait for a moment and after a couple minutes replied that she was sending out a replacement order that would go out via overnight shipping and would be here in time, no extra charge, just the instructions that when the original order arrived after Christmas to refuse shipment or return to a Sears store. True to her word, the replacement order arrived the next day and all was well. I was very happy for the excellent customer service I received, they not only listened to my complaint but actually FIXED the problem. Many other times when dealing with other customer service departments from different stores in similar situations they have been quick to apologize for how this must make me feel, but rarely offer any solutions to solve the problem, just a discount on a future order or something like that, which often goes unused. I was blown away. I cannot say enough good things about this experience, it may not be typical but it was wonderful and great. I thank them, and my wife loved her gift!