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Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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As always the piece is exactly what you were expecting and quick delivery, which is not something you can say about everywhere.
It was just very confusing when I got notice that the item had been delivered on 15 OCT 2021, and here we are on 22 OCT 2021, so I finally called Lamp Plus who looked into where the item was. I received the item the very next day, yesterday, 23 OCT 2021, along with the identical item ordered recently, so it was nice to finally have what I desired and the lamps are stunning.
The track heads I ordered were open boxes, probably returns - this was not indicated when I ordered them - fortunately they seemed to be 'as new', and while I did not install or test them I assume they work as well as new.
Hi - we do have Open Box items for sale, so it's possible you may have ordered one and not known it. If you contact our customer service team they can investigate and tell you for sure. And should there be any issues with the track lights you can return them no problem. Thank you for the comments.
Order arrived quite quickly. One table was in excellent condition but the other one had been damaged in transit. One corner of the table top had been smashed and broken. I telephoned customer service and spoke with a very helpful lady who agreed to send me a replacement top forthwith. My communication with customer service was quite pleasant and helpful.
Hi - sorry for the one lamp arriving with some damage. We do pack our designs carefully for shipping, but damage does sometimes occur. We hope you enjoy your new lamps, and thanks so much for the feedback.
I chose a lampshade for a very large custom lamp. It arrived, packaged correctly, thank you. Installing it on the lamp it was intended for, disappointment! It looked terrible. There was another lamp in the room whose shade looked like it needed replacing. I tried it on this lamp and was impressed with how it made the lamp look. End results, very happy with my selection and the quality of the shade.
Lamps plus always has high quality products. As far as service goes, they are like a well oiled machine. Love shopping with them.
Item arrived on time and was packaged well, however, there was a very small chip in the shade. I assume it's a manufacturing defect because I couldn't find the piece of glass in the box. I'm still trying to decide whether to return the item or see if just the shade can be replaced.
Hi -we apologize for the slight damage that your design has. If you need to make a return, please contact our customer service team and they can assist you. Thanks for the feedback and your comments.
The postal service delivered a lamp without a particular fastener. When I called LampsPlus, the customer service representative immediately and without question ordered the missing part.
I've made purchases from LampsPlus in the past, and have always been satisfied. The only reason this purchase got 4 stars instead of 5 was because one lamp shade was slightly bent upon arrival. It looks fine when not lit, but the small imperfections can be seen when the lamp is on.
Hi - we apologize for that. If you would like us to send you a replacement, please contact our customer service team and they can investigate and help you out.
I bought a fan and an extended rod. They send me the rod after a few days and then I get an email stating my fan MAY be available late January 2022. Clearly the company knew they didn't have it in stock when it was advertised as available. I sent them an email canceling the fan and they have the audacity to say that since I received my $30 rod that I'm obligated to pay for the $600 fan that they don't know when they can deliver it to me. Complete B. S.
Hello - We are very sorry to hear that your order is experiencing delays and rest assured we are more than happy to assist you. Due to shipping container shortages and transit delays during this time, some of our vendors are experiencing longer than normal shipping delays and restocks. After reviewing your order we see that the fan was officially canceled off the order and any pending authorizations will reverse off the payment used within 3-5 business days. We have also gone ahead and issued you the return label to send the downrod back for a full refund on that item which has been emailed to you. We do apologize for the delay and any inconvenience. Should you have any further questions, please feel free to contact us any time, we are happy to assist.
Beautiful little lampshade, packed perfectly and arrived quickly!
Great to hear that, thank you for the review.
Very good product descriptions, ordering details, return policy, on line follow up
We appreciate the kind words, thank you.
I have used Lamps Plus several times for great lights for my home. My friends always ask where my lights came from because they stand out from the big box stores.
Thank you for being a repeat customer, we appreciate your comments and your business.
Very easy to shop on the website! So many choices - really enjoy the large amount of items!
Glad to see you had a great experience on our site, thank you for the comments!
The fixture was very easy to assemble. I love the way the light catches the mirror finish and sparkles.
That's wonderful to hear, we hope you enjoy your new lighting!
The light arrived pretty quickly - it was packaged well and it looks great in my foyer! I would recommend this light and lamps plus to anyone
Thanks for the recommendation!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi - we apologize for the shipping mix up, but are glad to see that your order arrived safely. We appreciate the feedback and the comments, thank you.