Kogan.comReviews 505

Grade Z experience with Kogan
I bought a coffee maker from Kogan (Todo). It was faulty.
Trying to get customer service from Kogan is pointless - once they've sold you the item, you're on your own. They deliberately make the "Online Help" form misleading and virtually impossible to navigate.
Not only will I never deal with Kogan ever again, I'll be more than pleased to elaborate my experiences to any potential customer of Kogan. Don't fall into the trap of dealing with this hopeless and awful Grade "Z" company.

Save your time and frustration and deal locally or buy via eBay. Dealing with Kogan is simply not worth it.

I have never dealt with a worse business. I purchased a Kogan television just under 2 months ago. There were a number of issues with the delivery and, after several complaints, I received it after 2 weeks.

As soon as I plugged it, I realised I had purchased a lemon. The screen resolution was absolutely terrible (nowhere near the described specs) and the sound was straight out of a can. Most importantly, there were some white areas around the screen. I contacted Kogan to inform them of the problem and, over the next few weeks, they asked me to do a number of things to address the problem. Of course, nothing helped. I supplied pictures and videos to prove my point.

Since I requested a refund, they are ignoring my emails. For over a week. Note than they conveniently don't have a phone line.

I have now raised the issue with the ACCC and Consumer Affairs and they have asked me to do a few things, including organising a chargeback.

I am confident I will win my case in the end but it will take some time and I will unlikely have a working TV for Christmas.

It is the second consecutive bad experience I have with Kogan products and will NEVER purchase from them again.

There is absolutely no reason why anyone should deal with them. This is a shonky business with bad products and terrible customer service.

Don't believe me? Google "Kogan ACCC".

The reviews on their website are all positive (which lured me) but it is very obvious they write them themselves. Blatant lies.

I suspect the positive reviews on this page are written by Kogan employees.

If you are looking for cheap electronics with decent quality, start with Aldi. Their product quality is much, much better and, more importantly, their aftersale return policy is second to none.

Don't deal with Kogan. You WILL regret it.

Most items under Kogan Brand are rubbish, low quality Chinese products. Don't buy Cheap Kogan Brand products to save few bucks because if something goes wrong there wont be any support at all even though they claim they have. You have to send the item back at your own cost and have to go through unnecessary hassle. I am not making the same mistake again.

I ordered most expensive Kogan Evaporative cooler[KACYCEVACLA] and the moment i poured water in the tank it leaked and soaked my carpet. I raised the ticket within 1 hour and they told me i have to send it back to them and their technicians(i don't believe they have any technician in Australia) will check and if they can't find the fault i have to pay to them. They assume people lie to them and also have lot of free time to ship the item back to them.

SNEEKY UNTRUSTWORTHY BUSINESS
After a lengthy unsubscription process and deleting the app I still coninued to receive unwanted notifications beeping and popping up on my phone. When you tap on them they go directly to the website and there is no recourse there or with kogan directly. Five emails and more unsubscriptions and still received these annoying interruptions. Finally worked out that kogan had enabled Chrome to notify me intermittently with links to there website.
Solution on Samsung
Settings, Sounds and Notifications, App Notifications, Chrome, Settings (cog symbol too right), Kogan.com will appear there. BLOCK IT
Another Australian company displaying immoral behavior.
SNEAKY UNTRUSTWORTHY BUSINESS

I was a happy customer until i bought something substantial in value.@ 2230 on 01/11/2016 I ordered a TV and soundbar from Kogan@ 0900 on 02/11/2016 i contacted Kogan support to cancel the soundbar of the order@ 1014 on 02/11/2016 I got an email stating "Our Senior Team members will contact you via email"@ 1621 on 02/11/2016 i got an email stating item dispatched (TV)@ 1621 on 02/11/2016 I got an email stating Item Dispatched (Sound Bar)@ 1752 on 02/11/2016 I got an email stating "Unfortunately we are no longer able to make changes on your order at this stage"

As you can see the customer service was absolute garbage.
The senior support only responded after the item had been posted.

The initial consultant refused to cancel the soundbar of the invoice stating it has to go to Kogan senior support team.

Note: Delivery was quite expensive as well.

I have been buying from kogan for pass 12 months. I have found there have wide range of products. There own kogan brand stuff i have purchased many things, everthing works great. I had phone and it got sent back for a refund they pay. No problems. Allways with kogan you just keep your mind on what your after, check and check. I don; t just jump in and buy i wait till i see it at the lowest possiable price and free shipping. If you wait long enough you will get both good price and free shipping. They are great with instant chats and stuff.

I would give this site no stars if I could, received a TV that was completely dead on arrival due to smashed box. I know this is the couriers fault but the customer service experience thats followed has been terrible!
Kogan has no telephone numbers so I emailed, I have had to chase over a month for a refund which I still havent received! They were saying that the TV was awaiting collection from me and sent tracking details which werent my address, then they realised they had the TV but still no refund a ridiculously painful experience! Avoid at all costs!