Kogan.comReviews 505

Bought a new fancy racing chair, been shopping Kogan for a while.
What arrived A BEDSIDE TABLE.!
Kogan won't send the item I bought by courier and collect the mistake they made. NO
I have to print labels, travel with the heavy item into town and post it back.
THEN WAIT for them to check it (unopened as I didn't order it) then they will send(so they say) what I ordered.
NOT only do I incur costs I also have to wait way longer to get what I ordered.
Customer Service is failing dismally at kogan losing me and many other customers.
Ruslan Kogan, should care more about customer satisfaction, not doing the right thing and putting out customers is losing more than the cost of fixing it.

I was stupid enough to buy a small smart $400 LED TV for my bedroom from Kogan. All in the interests of 'saving' a few hundred dollars. TV arrives, husband puts the wall bracket up and then the TV. We turn it on and all it works - however there is awful background high pitched buzzing... like there is a large mossie in the room. Given we have a small house and we watch TV at night in bed after the kids have gone to sleep - we watch the TV at a low volume - so all we could hear is the buzzing. We muted it, and the buzzing continued. We took it down the very next day and put it back into the same box and started to initiate a refund process... which by the way is a terrible process (you cannot call anyone and they try to make you keep the product). They asked for a video... well we've already packed it up and we aren't getting it out again! I went to JB two days later and found a TV at the same size for a few hundred dollars more. We put that up on the bracket (so yes the bracket from Kogan was fine).

Weeks later - we are still trying to get the TV collected so we can get our refund. It all started with asking for the videos, offering to fix the defect (too late we have anew TV! And don't trust the quality of Kogan anymore). Today was the day the 'repair/return' company was meant to collect it. We just called to get their ETA and low and behold... our paper work is there, but it's not booked into the system - so next Thursday it is! (We are in Canberra and I think they are from Sydney). Apparently the point of this pick up is for the repair person to determine if we have damaged the TV or if we've created a lie about the defect!

The funny thing is when we took delivery of the TV, the delivery person (not affiliated with Kogan) joked that he would see us again soon as 'lots of those TVs get returned'. Save yourself the headache... spend a bit more on your TV with a local shop (JB Hi Fi in our instance) and get a quality product or one that can be EASILY returned for a refund if a fault is found.

I would never recommend their TVs or their service - which is non existent and all email based. I am thinking of making an official complaint to consumer affairs over this as they intentionally make the return process arduous in the hope you will just go way. If there was no high pitched whistle with the TV I wouldn't have had a problem with it. But I simply cannot live with a sound like that while trying to enjoy a TV show. Ok, rant over. Lesson learnt! And on I go in the pursuit of returning this damn TV for a refund!

I purchased the Kogan Agora XS Phone, The screen Protector and the shock cover from Kogan. I had the phone on my knee and forgot when standing. This little 40cm drop in the "shock protection case" failed to protect the phone. I contacted Kogan and they are saying it is my fault yet there shock absorbsion cover failed to protect the phone from a 40 cm drop. The screen detached from the phone. This demonstarates the poor protection of the absorbsion cover and the poor quality of the phone.

Purchased a brand new Samsung S7 from them (a re-seller). Took 5 days to dispatch, no tracking info until it arrived and then discovered it was a refurbished Samsung SM-930U, an overseas model that does NOT get all the Australian carrier bands. My Optus sim only gets 80% coverage with this phone missing 700MHZ (Band 28). As a result, data speeds indoors or in vehicles are terrible. Also came with a low quality wall plug and not a fast charger. Ear plugs also looked used, not even in a box, just flopping loosely in the box.

There was no offer to replace with the correct 4G Australian model when I contacted them, and I asked, just an offer of a refund days after I return the phone at MY OWN COST.

BEWARE. There are other places on the web to purchase actual Australian models of superseded low cost new phones.

This brand is a trap.
I bought a Kogan W8 True Wireless Earphones (White) on the internet and when it arrived home I was surprised how Kogan earbud was different from the website photos, totally ugly and disproportional.
I tried to return the product but they didn't help me because I've open the product, although, I didn't turn it on.
As I said, the service support answer was ridiculous and the product is not worth it.
Think well 2x before buying anything from Kogan.

My order number is: ZX2M2P2K

Unfortunately I had to give one star
Unfortunately I had to give one star, not because I wanted to but because you can't write without giving a star!
Anyway what a %^&*$# JOKE! I have tried to get my TV fixed and no luck I have tried to get a refund and no luck! Watch out cause it's an online company and you can't find a phone number anywhere, no one to call, only email.
ALL I CAN SAY NEVER $%^&*@ AGAIN will I purchase from them

This was a terrible product! The colour of the mat was not as described. I had to spend hours assembling it together only to find that the panels were incorrectly set up to begin with. This left me a product with a wonky drawer, rounded corners on one side and sharp corners on the other side. I want a refund or a fully assembled new replacement delivered to me.

Detailed reasons are as below:
1. The instructions to assemble were highly unclear, the diagrams were not marked clearly with the direction that different pieces should face when assembling them

2. The colour of the mat is blue, even though it is described as grey (give me an email address and I will send photos) - this was supposed to match my grey carpet, my grey cushions and my grey speckled marble floor and now it does not

3. The pieces came to me with a number of small scratches and peeling paint around the edges

4. Some pieces were even dirty and I had to wipe them down - this is not ok and even after wiping them down with water, some marks still remain (give me an email address and I will send photos)

5. The drawer when assembled is wonky and loose; it can not slide smoothly

6. The two sides of the cabinet have been punctured incorrectly leading to a finished product where the top edge on one side is sharp and the top edge on the other side is rounded; I know that I have assembled them correctly because the smooth side on both of them are facing outwards, and the holes for Part E are facing each other - it is because there is a fundamental error in the way that they were initially set up which has caused this defect (give me an email address and I will send photos)

Late last year I bought a Xiaomi Mi band 2 activity wristband from Kogan. Supposedly a one year warranty.

A few days ago I was walking my dog in a park. The actual device locks
Into a wrist strap. The wrist strap was weakened and the device fell
Out. I wasn't aware of this until 15 mins or so and I backtracked to no
Avail. I placed a claim for warranty because of the failure of the strap that was not gripping the device as it should.

The customer support person was useless. He didn't even get the gist of
What I was explaining even after we swapped three emails. He couldn't
Comprehend the situation.He said it was lost and warranty didn't cover lost items. I said the wrist strap failed and it wasn't like I lost the item in the traditional sense.

The wrist strap was part of the item under warranty and it failed to do its job. Beating my head against a brick wall.

I'm going to keep away from Kogan. Had to wait ages for the item. They charge heaps for delivery. They don't have any phone contact.

This warranty thing topped it off. Stick with eBay. They are more reliable and give 'proper' warranties.

Vic W

I bought multiple items in one order and with almost half of them I had problems. They charged me extra for some, sent me a wrong product and the quality of Kogan TV I received was awful. And their customer care is the worst. I had to email them several times and wait for a long time to get a response from them.
The Kogan TV I got was awful. The USB wasn't working. The remote control worked randomly. It was terrible. And I emailed them for refund the first day I received the TV. It's now more than a month and more than 40 emails I still couldn't get my money back. I will never ever shop with Kogan again. DO NOT shop with Kogan.

I had a problem with not recieving an item NOT A MOBILE! (if it was a mobile you can speak to a person) on time Kogan should not use FASTAWAY COURIERS THEY ARE BAD BAD BAD!
I tried to contact Kogan they only have email contact they really need to get their act together and allow you to speak to a person as the emails are not answered immediately by a person they only have a Robot reply telling you to go on line which you already have done!
Finally got a reply a few days later! My parcel was supposed to arrive between 5-7 th Feb 19 it finally arrived on 12/2/19.5 days late!

August smart Lock pro + Connect, purchased at ~400 AUD.
After wasting hours trying to configure the Z-wave, contacting August support team in USA, i found out that they do NOT design product for Australia, the Z-wave functionality uses USA frequency, not allowed and will never work in Australia.
I provided email and documentation to Kogan.com.au they approached me with the CHEAPEST behavior ever: 50 AUD credit? Then 70, then 80 AUD.
Considering the same device without Z-wave functionality is sold at ~200 AUD.
I decided for a FULL REFUND, CASH! And I will never use Kogan.com.au again, not worth it, no good quality, no good support, no good prices. Pick what you prefer and go for the other website: GumTree, Facebook, eBay, Amazon. They all have their added value in terms of prices, or quality. Etc.

Kogan.com.au with this CHEAP Customer approach Kogan.com.au will fail soon.

They are doing only what LAW force them to "full refund" without any tangible/meaningful action for the distress/time/money wasted for their fault.
Customer Experience = 0