Kogan.comReviews 505

A con man style company!
Promote a product called "Kogan First" for free 14 days, then $99 pa for those innocent customers who has not much internet shopping experience and only shopping for cheaper Kogan SIM card and nothing else. A absolutely useless for me, contact customer service, reply " it's Non Refundable Product "
A totally misleading sales!
Totally recommend Don't deal with Kogan, otherwise you will get a bunch of rubbish home!

Terrible customer service and very VERY low quality products! I've purchased few things from them so far and I've been unhappy with the quality every single time. Thinking about the quality I would rather pay slightly more and get the better quality product which will work better and last longer, and the products are not that much cheaper anyway.
I did get a simcard from them at some point. It was horrible! From day one I started receiving marketing calls and I found out they've resold the number so the number has been in the database of many places. I actually started not answering any of the phone calls any more which made me realise that it was destroying the point of owning a cellphone lol to make things worse, Kogan wasn't letting me to log into my account so I could see what was going on with my account. When I called them, their customer service asked me to give them the password to my account! This is the first time ever that a customer support person asked me for the password to my account. This means their systems are terrible.

My family waited more than 2 weeks for their lousy TV and we got NOTHING, I had to pay for my poor decision, I sent during this time heaps and emails with absolutely no reply. Ended up buying new TV...

OTHERS:
1. No way to contact then or call them, it's impossible, they control you during the whole purchasing process, so if anything goes wrong you are DONE
2. Account dashboard is very outdated, and shipping status is fraud and fake!
3. Obvious lack of communication inside their departments, shipping, sales, orders, customer service they all not talking to each others

Simple they don't care, the worst online service I have every seen in my life.
What a waste of time and energy!

I have read others. WAIT TO HEAR MY KOGAN STORY.

I purchased two beds from KOGAN all paid in one order, received an email on confirmation that the order will be delivered in 3-4 business days. The delivery was delayed by a week. When the delivery finally arrived, only one bed was delivered (even though they were in the same order).

I chased up the courier company (Fastway Couriers) only through their unhelpful and non existent service, they advised that the second bed would be dispatched in another order, and made me wait an another week (2 weeks now at this point).

When the second delivery came two weeks after, it arrived in one box even though it clearly states that the order is in three boxes. The bedhead arrived, with no signs of the remaining part of the bed frame or drawers. The courier delivery topped it off by marking it off as "delivered" without any authority from me. I have been calling up the courier company, and Kogan - with no updates. I have been promised that the truck has been loaded and its going to be delivered today. This is now more than three weeks now, I am still waiting, No answers from KOGAN, no answers from their courier company. I have fully paid for the order as well as the shipping but I am still sleeping on the floor.
Everyone should be beware before buying from Kogan, they cheat customers, they take your money and do not deliver the goods. THIS IS FRAUD.

Made a purchase on 5/11/19 for item costing $29 with free delivery included. I advised my bank details at that time then 2 weeks later Kogan deducted $99 from my account. Unable to contact a real person to discuss this matter. Have gone the old fashioned way and sent a letter to them. I don't expect a reply. My bank has blocked my card and issued a new one to me and will be following up the dispute of this transaction. Definitely underhand tactics to defraud my account.

I ordered a Kogan brand laptop, which began to malfunction within days of arrival via post. I contacted support via email to enact the 14-day Change of Mind returns policy. They lied and said it only applied to technical issues. After days of delays, they gave me a return ticket and I returned the laptop in the mail. I was told I would be contacted to discuss suitable and preferable solutions. Instead, I was just sent the exact same laptop with my customizations and the issues were not resolved as it malfunctioned within fifteen minutes. Kogan is making it as difficult as possible to get a refund.

A huge word of warning for anyone purchasing from Kogan. Do your do diligence and check sites like this one, because the word quality does not even appear in Kogan's mission statement. Having bought many products from Kogan the expectation that it will perform any longer than their warranty period will likely be a longshot and getting any compensation, spare parts or replacement after 12 months is impossible. I have 2 Soniq big screen TVs, 2 air conditioning units, an action camera, and a Combo 5 in 1 Scanner that either just made it past 12 months before developing faults that rendered them inoperable, or they were vastly inferior products to start with. The Combo scanner I used just once and the quality of the scan was worse than a cheap $30 printer scanner... the action camera, purchased as a a gift never worked and embarassed me when the recipient told me it had a fault and couldn't use it. The run around to try and replace or get a refund for these faulty products a waste of time. Kogan quality is poor at best. You have been warned.

Bought a toy and it says there is 14 days free trial for first kogan membership which offer free shipping. I went ahead and order it and the total payment showed the cost of the toy with free payment. I went ahead and pay for it with my credit card. I received an email for my order and was charged with with additional amount of $99 and it was for the first kogan membership. Within one hour of my order I emailed them to say that the only reason I ordered the toy was because of the free delivery. And if there was no free delivery please cancel my toy and also the $99 membership that I didn't sign on. The next morning they acknowledge my complaint with a reference number. Then someone emailed emailed me that the 14day free trial was over and it shouldn't have been there and it was all a confusion. And still they refused to refund me the membership until I threatened to report them. I thought that everything was settled until I received another email to say that they are only refunding part of the membership and I had to pay postage for the toy. Told them that in my early email I specified that if they cannot give me free postage my order is to be cancel. They then come back and say that it cannot be done as the toy as been delivered and left at a safe place. Have told them to go and get back from where they left it as I am not touching it. They have now refuse to answer my email and there is no other way to contact them. Calling themselves a Australian owned company based in Melbourne and ripping off fellow Australians is just not right. Keep away from them no matter how cheap they may be. Go and look at their reviews on Choice. They came in top with the most complaints as yet the owner has the cheek to say that compare with their sales it is ok. My advice is KEEP OFF KOGAN THEY ARE CHEATS.

I have bought a KOGAN brand laptop, it arrived very quickly. As soon as I open I realise the cheap quality and put a request for return and refund within 2 hours of getting it for a followed reason:
- Extremely slow processor
- Made of cheap plastic
- A Mouse has a terrible touchpad (Have to click multiple times, sensors are also Kogan quality (Bad).
- Camera quality is extremely poor (like NOKIA's first-generation phone cam)
- Speakers are very low volume. (with full volume its 24dB - 28dB) that's less than the volume of a Kmart fan;-)

How do I suppose to know about all these issues without buying it?

And Kogan refuses to refund in full instead they offering me a store credit and also asking me to pay for the return.

All I have is REGRET after feels like cheated by KOGAN, most probably we will end up going tp ACCC.

Kogan are terrible. I purchased a robo vacuum from them. It went faulty within 2 weeks. I packed it up sent it back and about 2 weeks later they sent me a new one which also went faulty with the same problem within 2 weeks. I have since read other people are having the same problem with this vacuum. Kogan keep selling it even though it's known to likely have this problem. They won't refund my money or provide me with one that doesn't have this problem. Warning guys - don't buy it. It use to be 349.00 Now It is 199.00. They are trying to get rid of them obviously. Model name is below.

Smarterhome-r40-smart-robot-vacuum

If you want information about a phone repair, and admit, in writing, already that you dropped it... they rant on about "misuse of product", "not intended usage" all this puerile finger pointing $#*!, when you have already admitted you dropped the thing. They do not read a word you say, just mindlessly cut and paste.
If you complain they then imply you are stupid with that "sorry for the confusion" crap
When you ask to contact their boss, they ignore the question.
Amateurish, incompetent, very rude, totally unhelpful, time wasting. If their mobile phones are never ever dropped and if they are so robust, then why do they sell a vast array of screen protectors and cases?
The "smart" tv I bought my folks had such dreadful instructions that it looked like it had been done with a machine translator rather than a human. Worst and most unhelpful technical writing I have seen. Their "smart" tv currently cannot access the internet. Prior to that it was slow, unresponsive, and for my elderly parents the remote was dreadfully hard to use.
Their customer service is horrible.
Avoid using them, even in those cases where you have to pay a bit more.