Kogan.comReviews 505

I recently bought an item from Kogan because I was given a free $20 credit, I applied that $20 credit to my account and then made my purchase. Kogan charged me the full amount for the purchased item and didn't apply my credit. I contacted the support team (Which was quite hard to find information on how to contact them) and they just replied saying on my next purchase the credit should work... Further emails and they didn't seem interested in helping, I won't use them again.

I purchased a bestway 8man tent, when it arrived the tent was not packaged the tent bag had small
Holes and was covered in grease and to make this worse it was the wrong tent they had sent me a 5 man tent. When I complained I was told by the supplier which is One Shop that the tent was right and that the bag doesn't interfere with the tent, such poor customer service when I escalated this they then said that it was a listing issue that the tent was advertised wrong. It has taken me over a month to try and get the tent I paid for but they would not send me the right tent. It has been the worst experience ever and the team at Cogan management do very little to try and help out. Never again please do not use Kogan there are other better sites that offer you quick refunds and actually help you get the best customer service..

What a disappointment this company is.

Ordered a product that we were excited about. Watched the tracking. It went to picked and packed. And then nothing for days. Finally it shipped.
Then we only receive the box of fittings with nuts and bolts but no actual item to assemble with the nuts and botls.

Have attempted to contact Kogan about this several times, which is when we found out that they only way to communicate is via email. The landline number they provide for customer service is just a recorded message advising to direct our enquiry via e-mail.

We have now emailed several times, which results on the same generic reply...."we have passed your enquiry onto the orders team who will reply to you shortly"

Well, shortly has now turned into days with no reply and still no product.

Attempted to contact via Facebook which funny enough resulted in a reply, kindly reminding us to direct all enquiries via email.

This is the WORST customer service I have experienced.

We just want our product...

Now, we will never purchase anything through Kogan again and we will be making sure that we can get this out to as many people as possible.

Disgusting service!.

Washing machine failed after 3 washes. This was in November 2019. After contacting them about problem, they said they would send a repair man out. Repair man said part that was needed was not even in Australia.
Christmas without a washing machine, numerous phone and email contacting achieved nothing. Raised a paypal complaint. Kogan wanted that removed. No way. Expected to package up machine, packaging was thrown away when machine was installed. Finally in February 2020 they picked up the machine and refunded our money. I bought a GE washing machine, no problems with it. Appliances on Line were fantastic. I will never ever buy from Kogan again. The treatment we received from them was disgusting.

I bought a Xiaomi Redmi 7A through Kogan. Good price and reasonably quick delivery quoted. All seemed to go well the phone arrived quickly and it was the right model and started OK. However, the phone wasn't supplied by Kogan but by the Heybattery shysters based in HK. So when there was problem (calls couldn't be made without interference and contacts were not looked up properly), it became a nightmare. The issues are too many to go into but eventually, months later, I got a refund. Heybattery are full of sales hype and very poor on support. Kogan, for their part, came across as a professional support group although they were too lazy to read and understand my emails. Anyway, the warning is don't buy if you are dealing with a "Marketplace Seller", i. E. 3rd party for the phone supply. It may go well and you save a little but if not, it can be a purchasing nightmare. If Kogan don't supply directly, pay a little more for a local supplier.

Bought a mattress, courier company can't delivery as they can't find my address. Have been living there for over 1 year. When I ring the courier company to confirm my address I can not get to speak to a real person (all automated). Asked for Kogan's help to confirm my address. Have been in an email war for almost 48 hours now with Kogan and now they want to charge me for return and restocking fees because their courier company is useless! No happy ending for me. I WILL NOT RECOMMEND KOGAN at all! Better going to your local store and buy from there. At least you know you will be able to speak to professionals

Seriously if I could give them minus stars I would. So angry right now, my fiancé and I bought our son a TV for Christmas, he was so excited when he unwrapped it but was soon disappointed to discover the screen cracked... you can not phone Kogan only email which is extremely frustrating. Today 8 weeks after they collected the broken TV his new one was delivered and surprise surprise the screen is smashed on it too. Very disappointed with Kogans customer care and we will NEVER purchase anything from them again

Purchased an Ex Demo Ipad for sons Xmas present. Arrived faulty upon opening - clearly it wasnt tested, etc
Returned to Kogan and after 10 days looking at it, they agreed to replace. 2 weeks later, no Ipad and no contact as they clearly are out of stock, which is OK, but let me know or offer a refund.
Another 2 weeks and numerous follow ups and they reply that they will get back to me shortly. Guess what? Its all lies. Nobody every gets back to you or is honest about what is happening. This mob take advantage of being an online business and simply dont care once they have your money. Zero integrity and zero customer care. Every email reply is a copy and paste generic response full of false promises. Ipad returned in December and its mid February and we are still waiting.
Read the reviews and go elsewhere - its incredibly frustrating.