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Knetbooks

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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knetbooks.com
Founded in 2009
Lexington, KY, United States
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Knetbooks Reviews Summary

Knetbooks has a rating of 3.8 stars from 1,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 4th among Textbook Rentals sites.

quality
1,172

Instant Feedback

6,380 reviews

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New York
1 review
0 helpful votes
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Delivery was slow but great condition
September 27, 2024

Took about 2 weeks to ship but product was in good condition

Date of experience: September 16, 2024
Erin C. — Knetbooks Rep
over a year old

Thank you for your feedback and for choosing Knetbooks!

California
1 review
0 helpful votes
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EASY - FAST
September 26, 2024

It was easy to obtain what I needed, thank you for the support. I will be using your platform again

Date of experience: September 16, 2024
Arkansas
1 review
0 helpful votes
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They're books.
September 26, 2024

Got what I ordered. I guess you'll send me info on how to send them back.

Date of experience: September 16, 2024
Arizona
1 review
0 helpful votes
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Super Easy!
September 26, 2024

It was the simplest and fastest experience I ever experienced

Date of experience: September 16, 2024
Colorado
1 review
0 helpful votes
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Horrible
September 25, 2024

I ordered a boom for school. 2 weeks went by and did not hear anything from the company and my order was still pending. Cancelled the order and had to order from another company.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
Aruba
1 review
0 helpful votes
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Book didn't arrive on time
September 25, 2024

Ordered book a week before class started and 2 weeks later. It still hadn't arrived. I had to buy it from the bookstore. Now waiting on refund 2 weeks later.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
Kentucky
1 review
0 helpful votes
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Great service
September 24, 2024

Easy online instructions and quick delivery. User friendly web site.

Date of experience: September 13, 2024
New York
1 review
0 helpful votes
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Dissatisfied
September 23, 2024

Pick tire of the book was misleading- I thought I was ordering Textbook but I received workbook with many pages already filled out in pen, not in pencil where it could be erased. The price was too high and I don't know hot to return it, do I'm stuck with this book. Thanks!

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 13, 2024
Connecticut
1 review
0 helpful votes
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I have not gotten my book
September 23, 2024
Updated review

And I am expecting it. What is the status of my delivery?

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2024

Convenient
September 4, 2024
Previous review

Convenient

Date of experience: August 25, 2024
Illinois
1 review
0 helpful votes
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Great first time experience.
September 22, 2024

Placing my order and receiving it in a timely manner was perfect for the class my daughter signed up for and the book being needed the following week. Thanks Knetbooks!

Date of experience: September 12, 2024
Missouri
1 review
0 helpful votes
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Knetbooks Now & Forever
September 21, 2024

This was the most affordable way to get the textbooks I was looking for, especially as a full time college student.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Less stressed and satisfied
September 20, 2024

Im a college student and these text book prices were really stressing me out. It was extremely simple and the prices are a bargain compared to other stores and I would definitely would use this website again for future use!

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Na
September 20, 2024

Na na na na na na na na na na na na na na na na na na na na na na na na na na na na na na na na

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Quality book
September 20, 2024

Great quality book and there were no markings or stains. I can use this again!

Date of experience: September 10, 2024
Florida
1 review
0 helpful votes
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I needed a book for school
September 20, 2024

It showed up within the week in good condition.it was a good purchase

Date of experience: September 10, 2024
New Hampshire
1 review
0 helpful votes
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Book in great shape
September 20, 2024

Was very happy it came on time, and was well
Packaged.

Date of experience: September 9, 2024
Pennsylvania
1 review
0 helpful votes
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Title
September 20, 2024

They book came in good time and had good quality which was very nice.

Date of experience: September 9, 2024
Erin C. — Knetbooks Rep
over a year old

Thank you for shopping at Knetbooks!

Indiana
1 review
0 helpful votes
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Never got the book
September 19, 2024

I never got my book it updates as to when it would be available

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
Pennsylvania
1 review
0 helpful votes
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Fast Delivery
September 18, 2024

The textbook came pretty quickly! Satisfied with the speed.

Date of experience: September 8, 2024
Maryland
1 review
0 helpful votes
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Unprofessional Company
September 18, 2024

I don't plan on ever using knetbooks.com ever again. This is one of the most unprofessional companies I've ever seen. I paid for over $40 of express shipping to get all of my books on time. Only have of my order showed up on time. The other half showed up late. When looking to reach out to customer service on the site, there was no number to call, only text, which is a bit bizarre. After reaching out via text to the number provided on the website, I never heard a response back. I reached out via email and it took several days to get a response back. The only reason I believe I even got a response back days later, was because I contacted the company listed on the box used for the first part of my order sent, which again should have all been sent at once. When I reached out to ecampus.com I was able to get in contact with someone. I didn't receive money back for my express order, but at least the customer service rep gave me one day shipping for the next part of my order, which was inconveniently late. I was also given $15 for future use, but that'll sit there in limbo forever at this point. Totally dissatisfied with this company and with the customer service of knetbooks. Express shipping shouldn't be offered if you can't get the books to someone on time. If I hear people saying they plan on using this company, I will make sure to warn them.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2024