KnetbooksReviews 1,373

Ordered a book for class and never received my order. I contacted Knetbooks and was told that UPS marked book as delivered and because of that they have to go by what UPS states. Mind you, I lived in a locked, accessed controlled building. I was home all day on the date of the supposed delivery and I never let anyone in the building. The book was never delivered but because some random delivery person states it was delivered to my door, I am on the hook for a $100+ textbook that I never even saw. KentBooks keeps saying that there is nothing they can do. BS, they most definitely just lost a loyal customer.

They sent me an email on 6/6 saying that my order is due 6/5. That doesn't help much. Then when I try to login to my account, and it said my account was expired. I have to login to my account to extend a due date, print off the UPS return label, etc. So I try to reset my account and it said I should get an email in moments. Never got the email. The website says they have great customer service and a number to call. Can't find the number anywhere. So I have to email them and wait who knows how many days for a response. Bad customer service, don't care about the customer at all, do NOT recommend.

I ordered a book a week before classes were starting, and heard nothing until right before classes were starting that said they have cancelled my order since they could not find a supplier. How do you allow me to buy a book on your site that you do not have any access to? This shows a lack of effort on their side and that they simply do not pay enough attention to their company. Now I will have no textbook going into classes, and on top of it all, I have to wait 3-5 business days for my refund! Why?

I rented two books and returned them prior to the due date. I had my UPS tracking number and receipt to follow my shipment. It was received at the Knetbooks warehouse and located there. I received a text from Knetbooks charging me $200.00 for the books that I had returned and they received. I spoke with multiple customer service representatives and I was informed that there were different books in my return other than what I rented. This was a complete lie. When I asked to speak to a manager, I was informed that no managers are there or are available. I also requested the contact information of the owner and it would not be released. So they got my money for my rentals, plus the books, plus an extra $200! Please take my advice and do not give them any business!

I rented my nursing textbooks from this company. I was 1 day late with my rental extension, and went online to extend since at the time of my original rental agreement they did not offer a period that covered my entire semester. At the time, the computer allowed my extension, even though it was 1 day late. Several days later I received a charge from the company of $215.00. I called the company and pleaded with them to accept my extension, and to please refund me the money they had withdrawn. As many can relate, any demanding college program can have you spread pretty thin so remembering the date of extension was not at the top of my priority list. They told me the best that they could do is give me 75% percent refund, if I sent the books back to them now. (granted, I have 6 more weeks of my semester). Another issue aside from them refusing to accept my extension due to a 1 day technicality is that if I decided to purchase the books before that date, the charges would've been $120.00 less than what they charged me (that is not including the money I already paid to rent the books)
This company has no consideration for struggling students. I will never provide them with my business again, and I will be sure to let my fellow students know about my experience.

This was a nightmare trying to purchase just one book. I changed my address in my account and purchased the item, then when I received a confirmation email it said it was shipping it to my old address (where I DONT have access too) so that was a great start. I contacted someone and they basically told me I was SOL. So I had to go through the post office and eventually picked it up and sent it back. I tracked my package and saw that it had arrived to their facility. I didn't get any confirmation that it was there and checked my bank account after 3-5 days to see if I got a refund. It's been over a week and still no refund. I contacted someone via chat because their email help desk is a JOKE. They told me then when my refund was processed in my bank account, but it wasn't the full amount because they take 10%. MAYBE TELL PEOPLE THAT. Such a shame because I used this website for years and had no issue. Count me out when using this website again.

Totally scam page
Totally SCAM page. I would give 0 star if I can. I ordered a book and asked to return right away when I realized I didn't need the book anymore. I asked the agent from the side right away even when the book was still on its way and didn't arrive to my place yet. The agent from this side told me I can return for refund with only small fee deducting since it's still within the refund frame. I got the shipping label from them and shipped back within 15 days as they said. Then now when the book arrived to them, they claimed that the book is not within time frame for refund anymore. They said the book counting as the time it's arrived but not the time it's shipped. Which shop would ever count the day it's arrived but not the day it's shipped? I'm a customer I have no control over the timeframe of shipping. And most of all, they issued the shipping label themselves to me. They intentionally chose the slow one so they can refuse to refund me. TOTALLY SCAMMING AND SHOULD NOT BE ALLOWED TO SELL BOOKS TO CUSTOMERS ANYMORE

I ordered my textbooks as soon as possible from Knetbooks and eCampus (3 weeks prior to classes). One of my books was cancelled from Knetbooks and later eCampus a week after each order. When I hadn't received a shipping notice on the first day of classes I decided to buy them elsewhere and tried to cancel my order. I was told I couldn't cancel because the book would be shipped soon. I could request a refund but there MAY be a 10% fee. There was. So not only did I have to pay full price for the book elsewhere because these guys didn't properly communicate how long it takes them to ship, but I also had to pay to return the book that was too late to be used. Never renting from this website again.

After ordering my textbook- the first time with Knetbooks- I waited for the 5th business day and still not receive a shipping confirmation. I emailed the company- they did promptly return my email- but only to let me know the book was unavailable and they would ship it as soon as possible providing a free 2-day shipment. My classes started and I had to cancel the order to buy the book elsewhere only to be told that my refund would take 3-5 business days. Will NEVER rent from this company again- AVOID at all costs.

I'm assuming I can leave a review here since I don't see a place for it. I rented a book (first time) and I received a used book for my summer semester use. The book arrived clearly USED (which is what I expected of course). It had markings in it (highlighting, underlining, frayed binding, typical things you'd find in a used graduate program book). I thought nothing of it since it was, and let me emphasize again, a USED book. When the semester was over, I sent the book back just as I received it, and I was blamed and charged for the damages. (the full price of a NEW book!). When reaching out to customer service, it took several days to get a response, and I was told by Monica that I should have brought those issues up when I received the book originally. Why would I? It's a USED book! Most have markings and appear to have been USED. I would expect those things as should they. I'm beyond angry and disappointed in the poor customer service, and I will never do business with this company again.

I ordered a digital copy of a book, which apparently takes a barcode that has to be sent via snail mail instead of an email. This shipment took about three weeks before it arrived to my doorstep. In the meantime, I had to purchase an additional book so that I could continue with the class. When the Knetbooks purchase finally arrived, I attempted to return it. Dealing with their customer service was a nightmare because I was told that I could not return the book because I was returning the purchase after their 20-day return window. Which was incorrect because I had one more day left in "their" return window. One thing to note is that Knetbooks includes the transit time as apart of their return window, including the week that it sat in their offices. I know because there was tracking info that I and the customer service rep went through. After multiple examples were provided that I was within their return window and that the company had the duty to return my money, the customer service rep hung up on me. I reattempted to call back to their support line several times before I thought that I had found sanity. A final customer service rep helped me complete the return process. A new shipping label was provided and I sent back my barcode (which was never used to activate the digital copy of the book). I that was several months ago and I have not received a return for my purchase early in the semester, not can I find any administrative documentation of the return on my account on Knetbooks' site. Please stay away and save your money for ramen and tutors.

I have always rented my books for the last 4 years from another company
With no issues. I decided to give Knetbooks a try because they were just
A little cheaper on 2 books that I needed. I had a summer class and
Returned them in August. At the end of December, I receive an email
Stating they "never got them" but showed that the return postage was
Printed and now that it's so late, you can't even track the shipping
Number (after 120 days). They decided to charge my cc $121! For a $15
Rental! SCAM! I will never use them again. I should have known not to
Rent from a different place. 4 years of no problems with other rentals
And the one time I try something new... this happens. NEVER AGAIN!