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Kleen-ritecorp

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.

Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.


kleen-ritecorp.com
Columbia, PA, United States
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Kleen-ritecorp Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
136
value
2
quality
1
This company responds to reviews on average within 3 days

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8,657 reviews

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Canada
1 review
1 helpful vote
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Delivery and customs for Canadians is unpredictable and not much clarity. I got hit with $500 fee on a $900 order the last time I ordered and it took 3 weeks to be delivered

Date of experience: March 2, 2026

Shipping was not clear nor was the timeline
September 21, 2025
Previous review

Shipping was not clear nor was the timeline. Rest was great.

Date of experience: September 10, 2025
Florida
1 review
1 helpful vote
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They have all the parts I was looking for and multiple brands to choose from.
Bonus is that its usually cheaper than other websites.

Date of experience: March 28, 2026
Georgia
1 review
1 helpful vote
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Always easy to place orders.
April 6, 2026

I ordered a change machine. It arrived in good condition, easy to install and has served us well.

Date of experience: September 19, 2025
Michigan
1 review
1 helpful vote
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Ok
April 6, 2026

It was good, until you asked me if this was my first order with you… I have spent thousands with you and then the first question on the survey was, "is this your first order"….

Date of experience: March 27, 2026
Washington
1 review
1 helpful vote
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Laundromat supplies
April 3, 2026

I love getting my supplies from here. They always have what i need in stock and delivery is always on time.

Date of experience: March 24, 2026
Colorado
1 review
0 helpful votes
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Great customer support
April 3, 2026

Just recently made an warranty inquiry about a $1500 pump I'd had installed for 11.5 months. I really didn't think it was going to be covered but Lisa Mitchell in Customer Service gathered all the information and completed all the forms/process with the manufacturer. Took a 10 days to get an answer back but Lisa gave me updates every couple days regardless. I greatly appreciate that I did not have to keep calling and push the process along. One phone call was all it took. Thanks again Lisa. GREAT customer support!

Date of experience: March 24, 2026
Illinois
1 review
0 helpful votes
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2 star
April 2, 2026

Multiple times now i have ordered products only to never have them ship. They don't say out of stock. I get zero communication as to why. Plus your shipping prices are absolutely insane.

Date of experience: March 2, 2026
Texas
1 review
0 helpful votes
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I love how fast it is with the order!
April 2, 2026
Updated review

This is a great gift for someone like myself that owns a car wash and laundromat. They get the stuff out to me so fast. It's like Amazon.!

Date of experience: March 23, 2026

Love how fast
October 31, 2025
Previous review

Keeps my car wash running.

Date of experience: October 21, 2025
North Carolina
1 review
1 helpful vote
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Easy to order, but unsure about shipping costs
April 2, 2026
Updated review

I feel I have been way overcharged for shipping over the past few years. Recently, there was complications with online shipping charges. Would like to see the cost of shipping before I press "Order".

Date of experience: March 23, 2026

Great Service
November 1, 2025
Previous review

Always easy to order. Thanks so much!

Date of experience: October 22, 2025
Georgia
1 review
0 helpful votes
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Shipping
April 1, 2026

This item is small and should not cost 37 to ship. Hell a flate rat box would have ben 20 less than this. Get it together or lose a customer.

Date of experience: March 22, 2026
Colorado
1 review
0 helpful votes
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Even the oddball items...
April 1, 2026
Updated review

I was able to find and order even some of the odd items I was looking for. An indicator light for my change machine? Check. A pvc fitting for my low pressure chemicals? Check.
It's all here when I need to order.

Date of experience: March 22, 2026

Everything Needed - Ready to Ship
February 27, 2026
Previous review

I regularly order from Kleen-Rite because I know I will find what I need, it will be priced competitively, and it will get delivered in a timely fashion.

Date of experience: February 17, 2026
1 review
0 helpful votes
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Defective parts
March 30, 2026

If you order anything and it's defective, something from a different manufacturer. They'll tell you it's your fault and you won't get your refund. They'll make up some excuse

Date of experience: March 20, 2026
Texas
1 review
0 helpful votes
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Easy
March 30, 2026

Carry the majority of the parts and items I need for my wash.

Date of experience: March 20, 2026
Virginia
1 review
0 helpful votes
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Great service poor site search
March 28, 2026

As always great service. The site search could use improvement. I have better luck searching for parts on Google and following the lead to your site. I can search a part on the Kleen Rite site with no luck. Search Google and the part comes up with a listing on Kleen Rite.

Date of experience: March 18, 2026
California
1 review
0 helpful votes
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Excellent company to deal with
March 28, 2026

**************111

Date of experience: March 18, 2026
1 review
0 helpful votes
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THERE IS NOTHING TO SAY. IT WORKED THE WAY IT SUPPOSED TO. I CALLED ORDERED MY PARTS. RECEIVED MY PARTS IN COUPLE DAYS. EVERYTHING WAS GREAT AND WORKED THE WAY IT WAS SUPPOSE TO.

Date of experience: March 18, 2026
Oregon
1 review
0 helpful votes
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Disappointing service by Kleen Rite
March 26, 2026
Updated review

Ordered all new vacuums, coin mechs and card readers. Vacs came from supplier but nothing can connect without hundreds in new parts that i had i call supplier to ask about. Kleen Rite support was not helpful.

Date of experience: March 10, 2026

Not great for color options being unclear
February 22, 2026
Previous review

Not great for color options being unclear

Date of experience: February 12, 2026
Florida
1 review
0 helpful votes
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I have not received my first item which was a coordinator for crypto pay. But ordering it was so easy the gentleman on the phone was wonderful helpful knowledgeable. I will order from you again.

Date of experience: March 12, 2026
New Mexico
1 review
0 helpful votes
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Great service, good price
March 26, 2026

All good - ordering, shipping, packaging, got package timely.

Date of experience: March 16, 2026
New Jersey
1 review
0 helpful votes
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Quick & Easy
March 26, 2026

Found what I needed paid for it & it will be here in a couple days

Date of experience: March 16, 2026