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Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.
Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.
Kleen-ritecorp Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I can't stand that I do not know the shipping rate until after I already made the order. I often get charge ridiculous amounts for shipping.
I love the website and how everything I need and more is here.
I ordered some nozzles 2 months ago and have not received any information about the order. I'm not even able to view what I ordered in my orders section. Website said usually ships in 2 weeks but it's been 2 months without any communication and no product. Your customers should get an email at the least to say "your order is on back order as soon as we get an update on shipping we will let you know" then once there's an ETA actually inform the customer of when the product should ship. I finally got a customer service rep to email me back and give me an expected shipping time. Leaving a customer guessing as to when or if they will ever receive their product is just poor customer service.
Everything from going to Kleen-Rite webpage to processing order is so slow, please fix... it has been this way for years for order processing. Now the webpage is a new slowness!
It was slower processing speeds. Now it appears to be faster-ish
I have had nothing but great service from Kleen Rite, the only thing I have problems with is when I look for explainations or descriptions of items that are missing and have to call in to get them.
KR's customer service was stellar in correcting a recent purchase of gaskets. I will not hesitate to buy from them in the future.
We usually add items to our cart while logged in over a week or two to place the order. Last night I logged in to place an order, and when I added the last item to the cart all the items deleted, so I had to go back and find the items again. This can be a pain if you don't remember the part numbers.
Always very helpful. They're knowledgeable, patient, helpful, and take the time to help you trouble shoot problems that come up with equipment or parts.
Called to get help from your sales rep for parts I didn't know about and was treated with minimal help and obvious impatients because I didn't just give him part numbers I needed help with and needed help figuring out. Searched through your website for another hour and found part numbers I needed
Room for improvement would be more product images and or better item descriptions. Can be hard to know if the product is the correct one i need
Able to find what I needed quickly and it was very affordable. I was able to get a better deal by using my rewards points as well.
Emailed 2x within 5 days and no response. The chat virtual assistance doesn't know the answers.
I was told that I only get UPS options because my total wt was 14.80 lbs. I know I have had the USPS deliver to my house with packages heavier then 14.80 lbs. Its frustrating not having more inexpensive shipping options. I called the 800 and the sales agent told me info on the 14.80 lbs being the reason for only UPS options. NOT COOL!
I would like to get more discount on mailing, or even free delivery
I like the online order system but even better is the customer service. If I'm unsure about a product or even have a technical question, a quick call gets me what I need. I'd love to see just a bit more info included on some of the product listings, but overall a good experience.
Great website and huge inventory but the shipping has got out of control! You all need to find a better partner for shipping! Amazon is what they are because of their fair prices (like you do) and free or very cheap shipping.
No problems, will be using this site again very soon.
I buy everything possible due to the interactions I have had with the employees. This is a great company to work with and the employees are extremely knowledgeable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members