K.JordanReviews 124

I've order from then got my order wasn't please with with their sizing **BUT I CALLED AND ORDER ITEMS AND ASK WOULD I GET THEM FOR SURE AND I WAS TOLD YES DID ORDER ON PHONE TO MAKE SURE GOT A CARD TODAY ITEM SOLD OUT **CALLED TO CHECK ON THE REST OF MY ORDER AND IT WAS SOLD OUT AFTER I WAS GIVEN THEIR WORD I WOULD GET THESE 2 ITEMS AND THE ORDER WAS CANCELLED BECAUSE THEY WERE SOLD OUT AFTER I CALLED AND PLACED THE ORDER TO MAKE SURE EVEN PICKED THE COLOR. I FEEL THAT THEY DON'T HAVE THEIR BUSINESS IN ORDER AT ALL I SUGGEST BUYER BEWARE

I ordered a pair of pants on 8/12/16 that I DESPERATELY needed! Received the package on 8/22/16 and all that was in the box was a return label and a catalog; no pants. I call customer service and they send me a tracer, through snail mail; which 3 days later, I have still not received! I must sign the tracer and return it through snail mail, THEN they will either send me the missing pants and I should receive them in 7 to 10 business days OR I can purchase another pair and pay shipping AGAIN! Just to get a pair of pants they failed to put in the box in the first place! It's a 5-6 week turnaround! DONE WITH THIS COMANY UNTIL THEY GREATLY IMPROVE CUSTOMER SERVICE!

I was looking at some items from Masseys as I have ordered from them several times. I had a pair of shoes in my cart but I never placed the order. Suddenly I received an email from a company called K. Jordan saying my order has been shipped. Low and behold it was the same pair of shoes in my Masseys cart. I have never ordered from K Jordan nor have I ever heard of them. I don't know how they can place an order for me based on what I was looking at on Masseys website. Scammers. I didn't actually buy the shoes anyway I just placed them in my cart as I was still shopping. This is a total joke. It didn't give me an order number or a tracking number or anything. Just a message saying your order has been shipped with the photo of the same shoes I was looking at Masseys website.

Please dont order from this company their customer service is bad they are rude there is no courtesy on top of everything if you are not satisfied with your purchase you are on your own AMERICAN reps and they are so rude is a embarassment. Dont waste your money there is better companies out there that at least they try to make you happy with your purchase. This company is a scam starting with their reps they need to be retrain on how to treat custumers like we say this company is GHETTO.

There shouldn't be a rating for this company. I do believe it won't be around for long. They are not a part of the Better Business Bureau, but have received several complaints to them. I decided to buy a few dresses. One didn't fit and another was too small. I didn't have a problem until I had to return the one that was too small. It was put on back order for 4 months. I received a letter in the mail asking if I was going to cancel it and to call if I decided to do so. I called because the back order item wasn't what was sent back. I called to asked for a change and pay. I was cut off. I called back and asked to cancel and said that it was. I'm sure that it isn't. I can see why now many companies go with customer service reps from other countries. My experience with this company (whose reps are American) was horrible. No manners, no respect, not nice, hateful tone and rude service. The only reason people continue to buy from them is because some of their dresses are cute and large sized. They need to be put out of business by boycotting. Please if you are interested in online shopping, stop and research the company first!

They will not issue a call tag for items you are returning which in turns leave the customer paying 2 shipping fees and a restocking fee. Not comparable at all to other retailers you order from. When addressing the issue to the customer service rep. She didn't care or care to elaborate as to why they have this policy. I told her they will not receive another order from me and I will be closing my account. They are a boot leg catalog business. You can't prosper when operating unfairly.

I, like others, who have complained about K Jordan, purchased clothing from them which I sent back immediately. (The clothing was of the poorest quality I have ever seen.) I sent in a check for $29.00, which I was charged for shipping and I received a statement that said I owe approximately 29 more dollars. They cashed my check but never documented it and when I called to try to straighten things out, I was told I needed to pay another $17.00 or I would be charged a late fee. Needless to say I did lose my temper. I was charged a total of approximately $46.00, for nothing. There was no documentation about what was charged, for what, at all! I paid close to $50 for absolute aggravation. Don't buy from this company. The clothing is of the poorest quality and the customer service is determined to ruin your credit and basically steal from you.

I was greatly surprised how easy it was to establish an account, how quickly i received my entire order at once innstead of in pieces. And paid 25.00 sale price for most of my order. 5 lovely outfits.its nice to know that even on a fixed income, k. Jordan has made their clothing affordable for me. Evening wear, business attire, dressy casual they have it all! Yes, there are a few things out of my budget in the catalog but there was sooo much on sale that i got 5 outfits and credit to spare. Im addicted lol

I ordered a dress from K Jordan. When I received it the material was shoddy looking. The cost of the dress was $59.99! The shipping charge was $16! To return it, I was REQUIRED to use their label which cost ANOTHER $7.95. Total I spent $24 on a dress I don't even own. NEVER AGAIN. When trying to work with Customer Service, they stated "this is our policy" and didn't make one effort to resolve it satisfactorily. I wouldn't buy a safety pin from them!

Don't order from here! I ordered two things with free shipping. I had to return them and still owed $28. Seems like a lot to pretty much just try on two things. I understand there are fees in returning things, but $28 seems like a lot!

Then when I called to talked to someone, I had the rudest rep and the worst customer service I have EVER had! She would not explain to me or look up my account. Talked to me in a very rude and condescending way. Kept telling me it is stated in the in the catalog. I told her I know that but it doesn't say it is going to be a ridiculous amount. She was literally trying to pick a fight with me over the phone! It was the strangest thing!

Don't order from here unless you know you won't need to return it or talk to customer service!