Kiwi.comReviews 2,193

I have canceled the flight due to the pandemic. I chose to transfer to another flight by paying the full price for the new ticket and the old ticket price will be refunded 100% as their refund policy stated. But they claimed that I opted for an "instant refund" which not only denied me a refund to my credit card but it also cut down my refund amount to nearly zero dollars without saying any words.
Stay away from kiwi. THEY ARE SCAMS!

During the Covid19 pandemic, Kiwi.com found a way to steal the money of their customers. They developed a tricky way for its customers to claim a refund. In the end, Kiwi.com only grants parts of the total money spent as Kiwi credit. I can't believe that in such time of need, this company is taking advantage of the people. I booked two flights with Kiwi.com. I wanted a refund to my credit card. They claimed that I opted for an "instant refund" which not only denied me a refund to my credit card but it also cut down my refund amount to half. I am absolutely disgusted with the way this company has handled themselves during a worldwide emergency. I'm in NYC dealing with loved ones ill, at the epicenter of the pandemic but this company would not help me out. I even pleaded for them to grant me full refund in Kiwi credit rather than taking half of my money but they refused to. Their customer service is rude, ruthless and unhelpful. I would never book again another flight with Kiwi.com and you shouldn't either. Lastly, I asked the customer representative to speak to someone else and get back to me but he told me that I would be wasting my time because there is nothing they can do to help me.

Like so many others I had to cancel my flight reservations due to the Covid19 Pandemic. I was scheduled to fly with Air Europe on April 11,2020. So obviously I had to cancel. I spent a total of $793 in airfare and the only 2 options they gave was a refund of $10.75 or to buy the ticket again for the same amount only discounting $10.75 which it's pretty unfair that the options they gave me were the same change policy they always have. Regardless that's a very FRAUDULENT change policy
Of theirs. I even called them and all they said to me was that since they returned to me $10.75 they can't do any more changes they have to stick with the same policy rules... How on earth in this crisis this company it's staying with the same change policy? Not having a plan when a pandemic like this happening it's very unprofessional and it's a negligence playing with people money like this. It's the first time having a inconvenience with an flight booking site. I will make sure everyone knows that KIWI.COM ITS FRAUDULENT AND ITS A INCOMPREHENSIBLE BOOKING SITE. Calling them a booking site even sounds short for them and it's a shame fvor the others. NEVER AGAIN. If i ecould give them 0 I would. THEY'RE A SCAM.

I hace bought connecting flight at the end of February from Podgorica to Budapest and then from Budapest to Gothenborg. The time between flights was 1.10 minutes only. Until we had left the aircraft it took us around 20 minutes to go down to the airport, which means i did not have enough time to catch the flight since the companies require to be there earlier, the last chance is to come 30 minutes before. Of course, with the huge airport that Budapest had and the security check in, i managed to arrive 20 minutes before to the gate where i was not allowed to enter the aircraft. I had to find another ticket and i did it online but to Oslo cause the same day to Gothenborg was super expensive. When i called kiwi.com later when i arrived, they told me i should have called before, they cannot refund my ticket. THE WORST SITE EVER, DO NOT RECOMMEND!

We are incredibly stressed and burned out of calling this company, who is keeping the money of our four people Family flights (a total of 16 flights) and taking advantage in a time where the world is suffering instead of helping clients in a time like this. We've called a number of times and first they would not answer because the lines were full. In their website they said we could contact the airlines so we did. But the airlines told us they must've canceled our flights because they couldn't even see us in their system. And they said kiwi is most likely doing this so that they get the money back themselves. We called kiwi back to get the ticket number so that the airlines can either postpone our trip or reimburse us (because the airlines are aware of the situation we are living with the Corona virus and trying to help). But kiwi told us they cannot give that information. They can only receive money from us AGAIN to see if they can get a reimburse from the airlines. They are a total scam! And how can they take advantage of their clients like this in a time of suffering and struggles in the world? We had never booked with this company and will never do again. The people we talked with on the phone that work for them could say nothing else than "I'm so sorry but we can't do anything else"? They funny thing is that they keep sending us emails as if our flights have not been cancel and acting up as if we could fly thou it's obvious it's not possible for many weeks! This company is very dishonest! I can't believe you here is people like this taking advantage of others in a time of crises. But unfortunately this is the case with Kiwi. Also, they they never acknowledged to us when flights were being denied into and/or out of countries.

Whomever receives this review from kiwi, know that this has added lots of stress to our family and the fact that you haven't been able to be of help unless we pay you more money is completely a case of taking advantage of crises rather than being a trustworthy company.

This is for upper management how do you ask your customer for more money to put in a request to cancel a flight when the government has told everyone not to fly or
To leave there homes and you guys still charge extra money to do a canceliton tell
Me how that's okay? After all ready paying your company I spoke to one of your mangers look up my booking number 111 757 129 he should be re trained or not doing be in the position he's in very simple you can listen to are
Conversation he also made a few comments that he didn't hold his word to every time I tried geting a hold of him he sad he's not available that poor service expshily comeing from
One of your managers me personally I supervisor for a livening and he would have been fired. No question asked for him
Not doing his job right and for him not handling this issue the right way I won't my full refund on the flight I was supposed to take but didn't because they government shut everything down and now you guys think it's okay to keep all my
Money or to ask
Me for more money or I can't be helped or do have to deal with unprofessional management and when I call a Canadian number I expect a Canadian to pick up the phone not my call geting going India this service has been very poor and I we'll continue to talk with other air line not to have this company recommend.

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Hands down the worst customer service that I have ever experienced. I booked the wrong dates for a flight in april and realized immediately, so I contacted Kiwi and asked if I could get a refund. Even though it was well within the 24 hour grace period that all airlines allow for changing flights, Kiwi refused to contact the airline and said I was only eligible for a 10 euro refund since I selected the baseline price for the tickets. I contacted the airlines and they said I had to do it through Kiwi. Kiwi continued to refused to work with me even though the airlines said they would refund the amount to Kiwi if they reached out. This company is a complete scam and intentionally tried to con me out of the cost of the tickets. Dealing with Kiwi was hours upon hours of stress and headaches. Do yourself a favor and avoid this horrible company at all costs.

If I could give no stars I would! DO NOT use this company, they scam people out of money and have been using the current health crisis to their financial benefit.

I booked a trip to NYC almost 2 months ago. Now, with my flights cancelled because of covid-19, I'm looking for a refund. The only options they offer are either a "fast" refund which is a fraction of what I paid and is frankly an insulting amount. The other option requires me to pay another £18 upfront for them to "negotiate a refund" with the airline. A process which they say may take up to six months.
Spoke to someone on their help line but they were no help at all. They have no compassion or understanding for anyone in this currently very difficult time. Absolutely appalling that they're using this pandemic to profit off people. It's disgusting. Do yourself a favour and go with someone else.

I had booked my flight for international travel for $700. My flight got cancelled and I was unable to reach out to a person in their customer support. A robot keep repeating that they are assisting other customers. Looking at the feedback I don't think they assisted anyone. My flights got cancelled because of Corona virus pandemic yet they are not refunding my money. I was cheated by them. My suggestion is n]ever to approach these cheaters for your booking. I am sure they made millions because of this situation and soon they will change name and enter into another business and find way to cheat public.

My flight was cancelled and Kiwi.com only have me two options: instantly receive $12 "Kiwi.com Credits" or pay extra $22 handling fee to get more refund in the next 6 months. I tried to contact them through email, but NO, I can't because I gotta pay to do so. I was in the "Basic Service" package. Can you call them? NO, because your flight is not in the next 2 days. IT WAS A FREAKING STUPID MISTAKE TO BOOK MY FLIGHT FROM KIWI.COM. DON'T LET THEM FOOL YOU.

I had booked a Spicejet Ticket from Mumbai to Dhaka on 27 April 2020.
My flight was supposed to start at morning 8:45 AM.
kiwi.com cancelled that ticket and forcing me to take 00:35 hrs flight on 27 April 2020.
They have sent me confirmed ticket for 00:35 hrs flight on 27 April 2020., without my permission.
Are forcing me to catch a flight at literally inconvenient time.
I have told them to cancel the ticket. They did not respond.
I contacted the SpiceJet. The PNR given by KIWI.COM for the ticket does not work and unable to retrieve the ticket at SPICEJET site. I am from Louisiana. I will file a lawsuit against KIWI.COM.
Can contact me at kiwi_dot_com_lawsuit Show More