Kiwi.comReviews 2,193

I purchased 5 airplane tickets with this company. All flights were with Ryanair. With the coronavirus pandemic, all flights were cancelled by Ryanair.
Kiwi.com told me to request the value from Ryanair which I did and Ryanair returned the value of the tickets. But Ryanair only returned 70% of the value which I paid to kiwi.com because this was the price of the tickets and kiwi.com refused to return the other 30% of the tickets value which was their comission.
This company is a scam, they are not serious.

Firstly I am appalled.
I have had to message them twice and still no answer, bare in mind this is after relentlessly trying to actually speak to a human about my booking. I had called and called since around the 2nd of March when I realised Corona Virus caused issues with my trip. I was then told to call back on the 15th of March of which I had called and called daily until they decided to say that there was prioritising of trips to the next week. So I again waited and called when me trip was getting closer, of which in that time, Indigo airways cancelled their flight.
I was yet again met with, sorry we priortise the flights leaving in 3 days of which I then had to wait again. The three days before my flight was due to leave I received a message saying other flights on my trip had been cancelled. Yet still no answer from their phones. The distress this has caused me at a time when I am away from everyone I love in a country on my own not being able to even get through and get some support from a company I trusted with my plans and money is unreal.
I was then told to open a case of which I HAD TO PAY FOR to make it a "priority" like I wasn't one even though I was getting no answers up to and beyond my flights being due to leave and being on a travel ban from the country they were leaving due to the pandemic we are in.
Now baring all this in mind, on top of this lack of care and service, my colleagues around me are all receiving refunds for their booked holidays because the agencies understood they we are in a world wide pandemic and KIWI simply cannot provide the service we paid for.

I would not recommend KIWI in the slightest, their lack of compassion and availability at a time when their customers needed them the most is concerning and certainly not trust worthy.

I had a flight scheduled from on May 31 w/ two layovers arriving to my destination on June 1. One of the airlines rescheduled my flight which changed the flight times making me miss a layover, so I called to get help from Kiwi.com. After contacting Rachael, Mao, and Christie, they let me know that to manage my booking I only had two options.
First- Ask for a refund and buy a new ticket, but there is no guarantee how much will be refunded. Second- A few alternative flights were available, but I would have to pay an extra 200$.
Summary-I payed Kiwi.com to schedule and manage my flight plans, the airline changed my flight, Kiwi.com puts their hands in the air to do nothing. And I get screwed.

Absolutely the WORST third party air travel agency ever. Wasted a lot of money on a ticket to get home however when it came to my ticket being CHANGED AND CANCELED (Due to covid-19) and it was out of my power to do ANYTHING i didnt get any of my money back. I was stuck in Stockholm, Sweden and STRANDED BECAUSE OF THEM! Especially customer service prioritizing the important customers than the regulars who didnt buy the "upgraded" package.

This company is not worth even one star! They take money from you but provide no support or their so called guarantee if your flight gets cancelled/affected. They dont even inform you about the cancellation, yet when you claim your refund (for which they charge additional 20 Eur! Extra as a fee for assisting with the refund) they dare to write you "no show, no refund"! I havent seen a poorer customer support, never! I am still fighting with thousands of other people to get the money back, dont put yourself into the same situation, you would be mistreated as well in case of any problem! And thousands of people to be in the same position: https://www.facebook.com/groups/**************/

My experience with kiwi.com has been awful. I was in the Azores when Trump banned all flights to the US from Europe except for flights from the UK were allowed. I hastily made a reservation for a flight from London to Boston using kiwi.com. Thirty minutes later I found out Americans were excluded from the travel ban I canceled my flight on kiwi.com. Because I booked with a saver ticket I got a 10 euro credit on an $1100 flight. I tried to call for several days but was put on hold for numerous hours until I finally gave up. I then disputed the charge with my bank. My bank said I had to pay the amount because of the terms and conditions of kiwi.com even though in the US I would get a full refund because I canceled within 24 hours of making the reservation regardless of the type of ticket. After I heard from my bank I contacted kiwi.com and have spoken with several people including supervisors and they will not refund any more money to me. Today one agent I spoke with said I should have called right when I canceled and I told I did and how I was on hold for hours. She then had the nerve to tell me they were short resources to handle the call volume. She also agreed it wasn't fair but that is their company policy and that travel agents aren't subject to the refund policy I described which isn't true. She suggested I hire a lawyer. She hung up on me when I told her she and her company are just awful. I believe in karma so kiwi.com and the agents I spoke with will get their due as neither did the right thing. I am just a little person with no power so I cannot do much other than to tell my social network to never use kiwi.com an awful company with no regard for people.

Where do I start? I booked flights to get to Greenland. The last flight got canceled and I couldn't get to my final destination. Tried calling them 50 times. Nothing. No answer to emails... They offered me an instant $270 credit voucher for a trip I paid $1200 for. What a joke. If you want to kiss your money good-bye book through kiwi.com. The biggest scammers in the travel industry. Luckily we get government support to go against operators like these people. Stay away from these fraudsters!

I've had a flight booked through kiwi, via Pegagus. Due to the Coronavirus pandemic Pegagus sent me a text saying flights are all now cancelled. Vie the pegasus website I have asked for a refund, but since I paid via Kiwi, they will refund the money there and I have to contact them. There is no support, and you cant get in touch with anyone! When I tried to refund through the kiwi website they estime my refund to be a total of £0 and it will take 90 days to come through. Oh and if you want an express refund you need to pay more money.

I wish I could give you zero stars, because that's what you deserve.
One of our connecting flights was canceled by Kiwi, and we were given the option to either rebook (for an additional fee of $200+) or receive a refund (which they say could take 6 weeks to 3 months and won't likely include the full amount). In addition, they said that we would have to pay again for the $230 worth of baggage that we had added (even though we haven't even boarded any of the flights).
If you like to gamble and lose your money, this is a great site to use. Otherwise, stay far, far away!
P.S. Their customer service sucks. You can't even reach them by phone, even if you pay for the service package.

I wouldn't wish this company on my worst enemy!
If you are silly enough to gamble with a "booking"with Kiwi.com, just be aware that for every dollar or pound you spend, you will have nothing to show for it. No flights, no refund whatsoever.
Some are even silly enough to pay more money to these scammers in a lame attempt to recover some money. In return, you get scammed twice.

Buyer beware! You have been warned!
These guys will be in administration soon if they are not sued by a global class-action first.