Kiwi.comReviews 2,193

I paid for non stop round trip tickets to Florida from Indiana (2hr 20 min, one way). Flights weren't booked correctly and return trip was from Florida to Tennessee, then Tennessee back to another Florida airport, then to Indiana. Total time with layovers was 28hrs on return trip. They would not adjust the price, no refunds unless you pay them more, and they tell you to contact the airlines to settle any dispute. Complete sham. It was my first time booking a flight and I will never use this non service again.

I had tickets for flights 29 + 30 March worth $1000... 5-6 days before the departure date the flights got cancelled. Should be quite simple, not to say decent business policy, to get refund my ticket since the product I purchased could not be delivered!... Instead, I had to PAY an additional amount ($20) for MAYBE... getting SOME of the money back within 6 MONTHS! How crazy is that?`... and now, a couple of months later, I still not have managed to get a dialogue with Kiwi about this... not even an email address... I just miss words to describe how lousy an attitude towards customers this is!

Was informed by Kiwi my flight was cancelled. Called to ask and check if there was better alternative travel than the 2k 21hr option. No, the lady sounded like a broken record. Called the airline and the flight was not cancelled. Called the Kiwi lady who was still adamant. She calls back and confirms that the flight is not cancelled. No apology. Completely unnecessary problem that took hours out of my day and was handled extremely poorly.

Absolutely the worst and SCAMMER company! Don't ever book from them.
The flight schedules listed are vague and not accurate. If you would like to change the flight, they will charge a crazy amount of money, almost the same price as a new flight ticket. If you would like to cancel the flight, no credit or only $10 refund available for any kind of flight. Trying to call or email them, but it never worked. WORST and HORRIBLE customer service ever!
Highly recommended to STAY AWAY from this company. There are lots better and safe companies to book your flights, but this one absolutely the worst choice ever! 1

I have been waiting for months now and still no refund. I did a chargeback through Halifax credit card but they disputed it. They keep referring to their terms and conditions that they did their part of the deal, even though the airplanes have been cancelled and that they issue refunds.

First they offered me 20% in kiwi credits and now nothing. I have to go through an assisted refund and wait for another 3 months to see wether I can get anything back.

I will never ever use them again in my entire life as they do not have any respect of consderation for their customers. There are many horror stories out there on Facebook and many still didn't get a refund. This looks more like a great scam artist than an honest travel agent.

My booking reference number: *******

KIWI IS THE WORST! NEVER PURCHASE FLIGHTS FROM KIWI BECAUSE THEY WON'T ACTUALLY BOOK YOUR FLIGHTS!

False advertising 100%! They don't have ways to ensure your travel plans! All they are trying to do is scam you! I have talked to atleast 20 people over the course of 3 months trying to get my money back but they just keep lying and I think they even deleted records of the previous records saying they would refund me 100%! It's so unethical. AVOID!

They never actually confirmed my flights so I basically just handed them over money and had to buy new tickets once I showed up to the airport with my friend for our flights without knowing I didn't have a ticket! It was horror. THEY WILL LIE TO YOU AND SAY THEY WILL REFUND YOU $500 FOR BUYING ANOTHER TICKET AND THEN NOT REFUND YOU! They never bought my return flight either so I had to buy another one for thankfully cheaper this time. That's an additional $600 I had to pay on top of the $600 tickets I bought! IN TOTAL THEY WILL SCAM YOU OUT OF $600. I was only refunded $200. I was also stuck in London during this entire COVID-19 thing and they said I could change my flight with them to leave earlier and it would only be $3,000.00. DONT DO ANYTHING THROUGH THEM! I was able to just show up at the airport and change my flight for free. KIWI TRIES TO SCAM YOU OUT OF MONEY.

KIWI.COM IS THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH. They completely rip you off and are a huge scam. My flights were all cancelled due to COVID-19 and they not only offered no help, but had the audacity to try to charge for an "assisted refund" when a refund/site credit was guaranteed from the airline itself. I cannot believe this company and its heartlessness. There are hundreds of users who are out thousands of dollars from using this absolutely ridiculous company. Save yourself some trouble and book off the airline itself or some more reputable site. THIS SITE CANNOT BE TRUSTED.

I purchase Kiwi with Skyscanner site last March ticket from Manila Singapore another ticket Singapore Toyko. Manila with kiwi In Manila first sector to Singapore Jetstar had over booking due cancellation of previous flight many passage have been stranded in the airport
I contact immediately Kiwi inform the situation Having three days window on my next flight from Singapore Toyko Mexico
I was hoping to received a fedback with a prompt response instead just an automatic mail reply not good at all then i call dozen time coustmer service they did not care at all due huge numer of issue di not hel.at all in trying solving in re book flight to Singapore in getting my connection to Tokyo and the Mexico City what i had nothing
In the end been they left me stuck in Manila with no assistance at all.from.the agency
Since then numerous mail
Despite numerous mail but again automatic reply machine
I am surprise Skyscanner keep kiwi.com. Selling ticket on daily based
As far i can see just scum. Agency
Just a classic business transaction get the money and run

Amid the pandemic, Kiwi has put in minimal effort to assist customers obtain refunds. They offer a few options, but none guarantee you'll be receiving anything significant back. They won't supply the credentials I need to contact the airlines directly to try to solve it myself. They're making it as difficult as they can to get even a decent refund. It has been frustrating contacting them about this issue. They don't appear to care that you may lose a large sum of money if you want to cancel. It would probably have been a better idea to book with the airlines directly, or to have booked with another travel company. I don't suspect Kiwi will receive many flattering reviews. It is in anyone's best interest to look elsewhere when booking flights. When times get tough, Kiwi doesn't truly care about their customers.

Booking through Kiwi has been a terrible experience. I understand the impacts of Covid-19 have been rough but when the airline cancels your flights and are offering customers full refund amounts in vouchers for future travel ($905) but Kiwi is offering a refund total of a WHOPPING $11.26 - it starts to smell a bit fishy (where do they even get that number?). Working with their customer service is difficult to get any answers and they recommend you pay them more money to hopefully get a portion back - but even as their website says, post flight date it wouldnt be likely. A cash refund wouldnt even be necessary if they would just match what the airlines are doing and either relay voucher credit or release the booking information for us customers to manage the cancellation independently and directly with the airlines ourselves. At least that way you would know you arent getting ripped off which is exactly how the rest of the experience has felt.

Needless to say - dont EVER book through Kiwi. Check to see what airlines they are routing your flights through and do yourself a favor and book directly with airlines yourself.

I had 3 flights under one booking with KIWI.com for May 2020. Obviously I wasn't going to be travelling anywhere anytime soon. About 4 weeks ago, I get an email from KIWI.com stating that one of my flights under my booking had been cancelled and I need to take immediate action as to what I was to do. The options were INSTANT REFUND, which they advertise to be the fastest way to get your money back and the funds would be transferred to KIWI.COM credits, the other option was to PAY AN ADDITIONAL FEE in order for their customer service agents to reach out to the airlines and ask for a possible refund. I thought that was such a joke, cause isn't that like their job? Why do customers have to pay extra for these people to do their jobs? So I thought that was stupid, so I opted to get the instant refund option. The refund option gave me $54, for the price of the flight (that was cancelled) which I thought made sense when I looked at the final total that I paid ($260), as it was the shortest flight out of the other two booked on the same reservation. So a few weeks pass, and I'm now getting worried because the dates are coming up. So I decided to reach out to KIWI.com to advise that I still needed to figure out what to do about the two remaining flights under my booking. It was then when they told me that I had already cancelled the entire booking and had agreed to a "$54" refund from my $260 original booking. I am beyond upset as I have communicated with them multiple times about this and how all they send me are these automatic responses. I keep asking them for a summary of my refund but THEY WILL NOT SEND It! Just goes to show what a scam this company is! I doubt I'll ever get my money back or a credit of some sort, but this company needs to pay for all the scams they have committed. After reviewing these reviews on here, I know I'm not the first to be scammed and definitely not the last! Shame on you KIWI.com!

I'm appalled at how terrible Kiwi has been with its customers during this covid 19 crisis! I for one am NEVER EVER booking with them and I'm going to tell all my friends and family to do the same and never go near their booking agency which is a total scam! Part of my booking was cancelled and any refunds from the airlines they are keeping for themselves! I've waisted hours on the line on countless phone calls and all they've done is lie and lie and lie and lie! I've lost a good amount of money thanks to their dirty way they do business and steal from us! It's appalling! They will probably go under bc nobody will ever book with them again! It's terrible