Kiwi.comReviews 2,193

Avoid! Do not use Kiwi.com. Should you encounter any difficulties their customer service is a shambles. Cancelled flights? They offer you a tiny fraction of the cost of yoir flight in worthless kiwi credit, or charge you again to pursue a refund which takes 6 months and no guarantee. They withhold infornation on booking reference with airlines to prevent the customer pursuing a refund direct with airlines that offer them. All round untrustworthy, avoid at all costs. ZERO stars

NEVER use this service! During COVID-19 as flights are being cancelled, Kiwi.com is only offering half of the cost of the tickets as a refund. If you want any more they charge you a "service fee" (for doing their job) to get additional funds from the airline, which I'm sure they are doing anyway. So they aren't really doing anything extra, they just want to take some more of the money that is due to you. They are shady, dishonest, and thieves.

I thought I had researched Kiwi.com enough and that it was a safe option, but I have never been more wrong. What a disaster this company is! I seem to have had the same experience everyone else is having during this Coronavirus disaster, and it's not a good feeling. We've lost thousands of dollars in flights. They don't respond, and if they do it is generic and unhelpful. They are offering us less than 10% back in Kiwi.com credits (as if we would use them again), or asking us to pay more money to give us a basic service to perhaps get some money back. AVOID THIS COMPANY AT ALL COSTS. IT IS A SCAM, and they really need to be shut down.

Cette societe vous fait pression pour accepter 10 pour cent du prix de billet alors qu elle doit rembourser la totalite
Cette societe est en violation avec les obligations legales
J ai contacte delat qui m a confirme que mon billet devait etre totalement rembourse puisque delta leur reversait la totalite du billet
Des escros
J appelle au boycot et a une action collective contre cette societe qui essaye de profiter de la situation sur le dos de ses clients

Flight was cancelled and Kiwi didn't even bother notifying us. The airline has announced a refund setup that I can't even access because Kiwi hides away your booking information to force you through their garbage support. I've wasted hours on hold with them - their system has cut out or hung up on me twice. We're on hour 2 of hold time for now.

They want me to pay 20 dollars per ticket to "maybe get a refund in 6 months". That's insane. You'd do well to never even consider looking at Kiwi.com.

The WORST.
Charging cancellation fees when canceling due to government flight restrictions, not replaying on messages (mails, messenger) for 3 days, asking for "prove documents" with mail and declining them cause they are sent as an attachment in a mail. And this one got me furious "Any changes to the booking after departure are not available." - Really? I was trying to make changes to the flight before departure, and contacted you for instructions in the particular case, before departure, and got your response after departure. Now I get why is there Kiwi scam page!
https://www.facebook.com/groups/**************

I have my flight traveling from Bangkok to dimapur round trip, on 26th March at 23:30 pm and return on 2nd May 2020. I came to know that all the international flights to India are canceled to prevent the spread of Covid19, hence my flight to India had been effected which I booked from kiwi.com, which is standard ticket. Now I am unable to make a call to the customer service to reschedule my flight, also they are not replying to the messages sent in their website, and there is no option to change the itinerary in manage booking.
Looking forward for help.

- First fail: I sent an email 6 days prior to the trip to use what Norwegian airline and Malaysia airline offered for changing the ticket with no extra fee. I got no answer from them, what so ever.
- Second fail: My trip was to Malaysia (planned for 18th march). Malaysian government set up a restriction for foreign nationals for entering their country on 16th of March. The flight was not cancelled but as a foreign national I was not allowed to get into my destination. When I asked them for cancellation they referred me their standard T&C. Absolutely against what they said in their website for providing support under Corona Crisis.
- Third fail: when I called on the day of my travel, I ended up the 30 minute phone call with no solid answer and a promise to receive an email. An email which I received on 19th of March. The day after my trip! What's the point!

It costed my 3033 Nok. They failed to provide any support ahead of my trip, the day of my trip, or after.
In summary: Zero $#*! was given!