Kiwi.comReviews 2,193

I bought ticket from kiwi involving Swiss airlines. They missed my connecting flight. Yet didn't provide me help although i had paid extra 22 dollars for their premium help service because i was travelling in an emergency. They send alternatives after taking 1 day and also those alternatives have around 24-48 hours.
Using their service i lost my precious extra 2 days and 250 dollars. Also i was restless for whole travel time. Never use their service any more.

I have had automated, repeated responses that are no help whatsoever and do not even answer or acknowledge my statement or questions - worst customer experience and service I have ever had and I work in Customer Experience myself. I would never treat a customer this way. I booked and paid extra for a 'flexi' flight but upon receiving my booking my flight is non-refundable and the extra money paid ($300 AUD) gets me absolutely NOTHING and they refuse to help. I would never use this pathetic excuse for a company again and this is a terrible start to my European holiday. Complete waste of time and money dealing with these robots.

Sometime on December 2022, I tried to book a flight with them which did not push through. A note appeared that "due to changes of the rates we cannot proceed". Since i tried booking with them, they have my credit card information. To my shock, the ended up charging me the entire amount of the 2-way flight that i booked.

When you try to call their contact number, you need a booking number to get through a representative. Considering my case, I do not have a booking number, hence, it was impossible to reach them via phone. They do not have an email that you can easily reach them but i tried looking for their email online, sadly none of the 3 emails i wrote to responded.

I advise that you do not deal with this company. This is one of the worst experience I had dealing online. They take small people's money and they do not have a good resolution, nor do they provide help or guidance.

My flight was canceled last minute. Still I didn't receive refund.
I won't recognise this website to anyone. Stay away

My sister was late to check in her flights in Cancun because her baggage was delayed twice if anyone likes to be stranded they should book with them horrible they don't even deserve a star rating. Making people pay for something that's not their fault

Can I give 0 stars? Customer service agents clearly read word-for-word scripts expressing they can do nothing to help you when your flight changes so you have a 12+ hour layover instead of a 2 hour layover over a holiday weekend. If I'm taking off work, traveling with family over the weekend, and paying $600 for a flight, I expect some minimum standard of service when the airline changes the flight I booked months prior. DO NOT BOOK WITH KIWI. 80% chance you'll end up paying more money AND have a worse experience. This is hour 2 on hold with them again, but at least I get to write this review while I wait.

This company is a SCAM
I booked my flights from LAX to Grand Rapids and I didnt get to get on any of my flights. First, because the flights were delayed. I missed ALL my flights because of the delays and KIWI's only solution was for me to wait an extra 24 hours? While Im alone and have no where to stay? I called and spoke to about 3 different people, all of which started laughing when all i did was try to get some help. So on top of losing out on $1800 +, The customer service was terrible and DISRESPECTFUL. And guess what? I got NO refund. At ALL. I didnt even make it to my vacation, out all that money, and feel violated and financially abused by this company and their staff. CLOSE THIS PLACE DOWN. Consider this a warning to all potential customers! DO NOT BOOK HERE. You're better off booking directly with the airlines. They dont even deserve one star. They deserve the close down for good.

The tickets are never booked STAY AWAY FROM THIS INDIAN SCAM WEBSITE
CANT BELIEVE THIS SITE IS NOT SHUT DOWN
HOW?

KIWI.COM never refund on any conditions and keep lying to their customer they will refund once they received it from the airline, however after I directly checked with the airline, they have refund the money already right after the flight got canceled. All the proven content has been sent to KIWI.COM, the company still failed to refund. Its only a $200 refund, and the company still need to stole from customer, what a shame!

Terrible. If one of your flights gets delayed, kiwi doesn't care because they're too focused on how amazing it appears to book random flights so close to each other for you for "such a cheap price", so they will not offer refund or other options for you. Very much a scam. Don't use unless you want to dig through a maize of terms and conditions to see in how many which ways kiwi can $#*! up your whole travel experience. I did that, and I was very surprised with how superficial and two faced this service is.

They charge you for free services. Kiwi.com said I had to pay for any checked baggage, so I paid for 1 checked baggage and was planning to take my second one(smaller) on the plain with me. When I was doing the check-in, the person at the airline desk told me that my ticket fare included 2 checked baggages for free, that all their economy fare was like that, no extra charge for any checked baggage. So I checked my smallest one too, free of charge of course. After that I've contacted kiwi.com but they don't reply my inquiry, I've paid about 255€ to kiwi.com for one checked baggage, when there was no need to, this is how they make money, robbing you like that.

Our first flight of the total 10 flights are cancelled. The only option they provided is the most expensive one of the day even though I saw cheaper flights of the same time. However, we cannot event book our first flight ourselves because if we miss the first flight booked by Kiwi, the whole trip (all the other 9 flights) will be cancelled by kiwi. Isn't this stupid?! I will never use Kiwi. Also, after we use Kiwi to book the rescheduled flight, it needs a few hours to confirm with the carrier... our flight is about to depart tomorrow morning. How many hours do we have to wait until you tell me it is not working... never never use kiwi

I will never use Kiwi again.
I had 2 connected flights and almost missed both because Boarding pass didn't load.
It kept failing download.
When I tried to get a hold of someone it was impossible and still haven't heard back from anyone.
I will never use this company again.

I mistakenly booked off of Kayak which took me through Kiwi, typically I don't need to adjust flights but of course this was the one time. They don't offer cancellations of any flights, just a $10 credit towards your new flight. The airlines themselves would let me rebook for a fee so they're obviously scamming people. Flights were no cheaper than going directly through the airlines. There's zero added benefit to using Kiwi. When I spoke with a representative they offered zero help.

I wish this company will be bankrupt
Such kind of business model is totally a trap and stupid
The airline reschedule my flight and i cannot either contact the airline for help, and if i accept the alternative option to take another flight, i need to pay additional half of my original cost without gettting back the refund, and if i cancel the order, I can only get back 10 euros. Excuse me? I paid almost 700 euro and because you reschedule my flight, I end up with getting back 10 euros? Both the airline and the agency do nothing to me for my loss except cause me the trouble.
I am the only one pay all the loss

Everything that could go wrong did go wrong, and the company was not to be contacted. Also got 4 different booking references for 3 consecutive stops to get the final destination (which we didn't do). When we booked the trip, it was stated that we received checked baggage + hand luggage for everyone (6), when the payment was completed, there was no checked baggage and only 3kg max for hand luggage. For several weeks we tried to contact them about checking in luggage, but were unable to do so, and in the end they stopped answering both emails and phone calls. We were delayed on the first flight, which prevented us from reaching the next flight and thus we were stranded, while the company would not do anything since we did not pay even more when we booked for a guarantee. There was therefore no possibility of refunding the trip either. Is not recommended. NEVER TRAVEL WITH KIWI, they will scam you for money

Took our money for flight to riga.within 24 hours cancelled twice.wanted 216 pound for the other 16 options tried to cancel as we were within time frames as flights in ten months.wont give codes wizz air need to cancel as ita confidential despite admitting they use fake details not my own ha.liars illegal and fraud
DO NOT BOOK AS THEY ARW THIEVES

Not the first bad experience with kiwi.com but definitely the worst. Couldnt check me in due to some glitch and was told to check in at the airport before the flight. After arriving I was told no reservation made in my name and I have to pay to secure last few seats and try to get the refund. When finally got to speak to customer service to make a complaint they emailed me the name and email that was made to do the booking and they claimed it I had it all along. AVOID!

I recently paid around £8.50 to 'Lock the price'.
By the time I had put my holiday request into my line manager and HR, the 'lock the price' had been released resulting in the flight fare going up significantly in the time frame.

Disappointing service.