Kiwi.comReviews 2,193

They changed my date forcing me to select a new date charged me again! 2 days later they told me to verify my flyer and told me allegiant wouldn't change his name I called them they changed it for free hours later they told me to pay another 300 to fix the name with Frontier. Frontier had a bogus email address and phone number. I tried to fix it by canceling and only offered me 10 dollars for refund. After I paid for the name change they put my name again trying to get more money!

DO NOT BOOK HERE UNDER ANY CIRCUMSTANCES!' When you cancel a ticket with a regular airline you will be refunded straight to ur card or credit. Through kiwi I canceled $1000.00 tickets and was refunded ten dollars. I then called customer cervices to rectify this issue and they assured me that I was refunded a whopping ten dollars and they would keep the rest of the money!

I am writing this review to express my extreme dissatisfaction with the services provided by Kiwi.com. I recently booked a trip through this agency, and it was a terrible experience that almost caused me to miss my flights on several occasions.

The agency misled me about hidden costs, which ended up costing me a lot more than I originally budgeted for. I found out at the last minute, which led to unnecessary stress and frustration.

Furthermore, they failed to deliver some of the services that I had paid for, which added to my overall disappointment. The travel agency's lack of communication and inattention to detail made things even worse than they should have been.

I barely made my flights on time, and only because I had to spend extra money to change my itinerary and make alternate arrangements. I'm extremely disappointed about the entire experience and would advise others to avoid Kiwi.com at all costs.

In summary, my experience with Kiwi.com was a complete disaster. They provided misleading information, hidden costs, and poor customer service, which led to a stressful and expensive trip. I strongly advise anyone considering booking travel through Kiwi.com to look elsewhere.

Booked. My second flight, United denied my ticket. They said it did not exist. Had to purchase a flight on the spot to get to my location. After calling multiple times was called a liar and that I in fact missed my flight and so I wasn't denied I was just late. I showed proof on the ticket I had to buy and again was told I was lying and missed my flight as they could confirm I did have a flight through the airline. Asked for a supervisor multiple times and she refused saying they were not working. Save your money. They are thiefs and do not care to communicate with customers. Also if you purchase a ticket they will tell you you're lying and didn't make it to the flight even though it's a connecting flight they set up. Good luck do not go through them they will steal your money!

I had a trip from Melbourne to Tokyo, to Helsinki, to Switzerland, to Greece booked through Kiwi.com.

Melbourne -> Tokyo -> Helsinki got cancelled, and they refuse to provide a partial refund. So they probably just pocketed my money after the airline issued the refund.

Kiwi.com's deplorable pricing tactics and unethical policies are an outright scam. They lure you in with attractive prices, only to extort double the cost once you're locked in. Their lack of transparency, exorbitant fees, and complete disregard for customer satisfaction make them a company to avoid at all costs. Don't fall victim to Kiwi.com's deception – seek out trustworthy alternatives that value their customers.

It all looks wonderful! And then when you want to ask a question you cannot find customer service anywhere on their website. So you join their newsletter in the hopes of finding a person, Mistake No 1.
It tells you it cannot find your booking so you make Mistake No 2. You BELEIVE that they are the the best as they advertise and you lock into the price - payment and all
Mistake No 3. You search their website to find a person to confirm or make a change - they simply do not have a customer service page. It just does not exist! I have screenshots of the pages to prove it.
Buyer beware - the price advertised is NOT the price you are going to pay - there are many additional charges that they do not tell you about:
1) Additional charge for your CARRY ON
2) Additional charge for your regular seat - ON EACH and every airplane - coming and going
So, in conclusion - this is a scam! A very real and devious scam!
It is horrid that the airlines even allow them to operate

I don't why consumers have to put up with these kind of scams and just plain robbery. If I buy a ticket to go somewhere it is expected that I get the service, if there are cancellation, changes or delays, you can not wash your hand, keep peoples' money and say you do have the "kiwi guarantee" other way of stealing money. I was traveling because of a death in my family, my flight got delay I lost my connecting flight and you fix it by charging me $300.00! That is just wrong. 0 starts! They do not deserve 1.

Full Robbery; rules are not clear pulling leg to make you pay another ticket to fix date entry error

I have booked tickets via Kiwi and asked them to add baby on the lap to my travel. Kiwi confirmed that baby is added to the flight. When I came to the airport I learned that baby is not ticketed, so Air Canada cannot allow to take my 10 month son with me ( boarder rule)

All this time I was calling and texting to Kiwi, asking to help to resolve the problem, issue ticket for the baby, but they were super incompetent and were just reply- we added baby, when I was asking for number or reservation they were saying - our agent will sent, but agent did not.

Air carrier tried to help me to resolve situation very much, but they couldn't so it without Kiwi( kiwi supposed to re issue ticket as third party) I called 5 times to Kiwi, I missed 2 possible flights and have spent all day with little one in airport.

At the end I have to buy new tickets for the next day and book hotel room.

I did cry with little one on my hands, trying to get ably help from company I paid almost 1000 usd for 1,5 hour flight.

At the end Kiwi refused even to refund me, because tickets not refundable ( but air carrier sad they are refundable) and they believe they did everything right.

So I very much don't recommend anyone this awful disrespectful and humiliating services, when I'm saying - There is a problem, I cannot take a plane, there is no ticket for my baby, they repeatedly ignore this.

So much suffered, I literally cried all day.

SCAM. Do not book with them anything as their costumer service is horrible and they ruined my summer vacation.

Purchased a standard ticket, received saver ticket. Customer service refused to correct the error. When I had to change flights due to a family emergency, they charged me the full price of the new ticket without refunding me for the ticket I was no longer able to use. What this means is they cancelled my flight, received a refund, and kept it for themselves while charging me the full price of a new ticket. Corporate greed at its finest. The customer always loses with Kiwi.com. DO NOT USE THEM TO BOOK FLIGHTS, HOTELS, ETC... You will lose money and regret it, trust me. There are so many better ways to book flights, such as through the airline itself. Please please don't make my mistake. Using Kiwi doubled the cost of my flight for no reason at all. Save your hard earned money and stay away from this scam.

Ended up being quite expensive and inconvenient. Customer service is very slow to resolve issues. I lost 3 days of my vacation waiting for this site to get me to my destination once a flight got canceled because of weather. Once baggage fees, ground transportation from airport to airport and two hotel stays were added in, the use of this site ended up being by far the MOST EXPENSIVE options. Customer service is incompetent and slow to resolve issues and even wants to charge you more money. NEVER EVER use this pathetic excuse of a travel site.

We bought a ticket from them which was cancelled by Turkish airlines. We were happy for any alternative flights and Turkish airline was happy to provide one. However, Kiwi.com was requesting an additional £400 for an alternative flight, even though Turkish airlines was providing it for free.

Kiwi pretends to be a simple go between it's all faults of the airline if it cancels the flight and no refund forthcoming while in reality kiwi is an accomplice and keeping it's share from fleecing the passengers because otherwise it wouldn't work with and carry on your site company that canceling flights on the regular basis and proposing flights it has no intention to fulfill. There will be few emails about how sorry they are but never a refund as they already got a kickback from the airline for keeping it on their site. My experience date 12th of June 2023 flight of Flyone cancelled without a refund. Have learned about on arriving at the airport. I have paid to kiwi 365 euro. Kiwi options after cancellation pay 500 extra and use the same airline. Obviously these buddies work hand in hand. Avoid.

Don't book through this company. They overcharge for tickets and don't pay to airlines what you paid for. The difference goes into their pocket. This company overcharged me for $716. Did not pay airlines for meal that wad included in my tickets when I booked. And lied into my face that this is what I booked.

I got my ticket from KIWI and a week later got injured with broken leg. I had to do the surgery and couldn't walk for eight weeks. Right away I informed the airline and the kiwi travel agency. Airline excepted to make a refund to the travel agency. However, they requested the agency to call them and formally request to cancel the ticket. Kiwi never called and keep postponing this situation to consider as a no-show at the airport. Every time I called peewee, they keep me on hold and didn't accommodate with my situation. Every time I've been told they were working on that and will call the airline. I had to dispute the charge since they never make any call to the airline. They promised me if I dropped a dispute, they will call the airline right away and cancel the tickets so I trust them and close the case. However, since then they didn't make any call and I was so frustrated to keep asking them to cancel the tickets. They are not trust worthy and make a nasty game with me without understanding my medical situation and compromising my health. They are so rude and very unprofessional, without any respect. I still don't understand why they resist to call the airline since airline accepted to make a refund to them. The only things that I can tell is they are devil advocate!