Kiwi.comReviews 2,193

I habe Ticlet gebucht, aber kein Mail, kein Message bekommen, und konnte ich gar keine Rückmeldung von hier bekommen.
Nach 100 Versuchen konnte ich endlichmal bei Kiwi erreichen und hörte ich nur "Kein Mail? Unmöglich. Nein, Ich kann Ihnen nicht mehr helfen." so was.
So ist mein 350 euro verschwunden:)

Sei mit Teufel!

Terrible. They changed my information just so i paid extra to change them back, and after I did, It still caused me trouble at the airport. Never booking with them again.

Bought 2 tickets for my girlfriend and her daughter to return home to Mexico. Kiwi alerts me one week before departing that they cannot check in any baggage! I called them and their excuse was because the layover in one stop was less than 45 minutes they couldn't allow checked baggage. I didn't make the itinerary they did! Absolute bull$#*!! Then they said my refund would be $10. Wow. I am going to pursue ruining these people if it cost me thousands and a year of my time. This should be and may be against the law. I will get to the bottom of it. STAY AWAY FROM KIWI!

I booked my ticket from DXB-ATH through Kiwi more than a year ago. I reached the airport and my flight was cancelled but I havent received any notification. The customer service agent reassured me that I can book another flight and they will reimburse me. Fast forward countless emails and complaints almost weekly, they said there is nothing they can do and stopped responding to me while owing me around 1,000euros. This company is a SCAM. Do not book through them even if you are tempted by the lower prices. Unacceptable.

This platform is ready to scam you at the slightest opportunity. Do not patronize them. Be warned…..

I booked a flight and locked pricing in, emailed 5 minutes after asking for support as there was an error in the booking time. The email indicated I needed to send to another email address, I did. I got another response saying "this email address is invalid" please use another. Then attempted to use the chat service. No response. I emailed a number of time and no response. I finally received an email indicting I need to finalize my booking and the deposit / changes are non refundable. I called to share the documented background and they were nit helpful at all, and essentially charged me card.

This site is such a joke! Please go to a reliable travel website, because this is not one! They took my money. But spelled my name wrong to the airlines. Then told me I had to pay for them to fix it. Then would not give me a confirmation number for one of the my flights. So I had to purchase another flight! Total rip off. I should've read these reviews before I booked. Never again

This company should be able to change the dates of flight easily. Or refund if they are not fixing the issue. Customer service is too poor

Stay away from kiwi.com! They are cheats, incompetent or both. I purchased a premium economy ticket but only got an economy seat. Kiwi support could not help and refunds are impossible. Worst online travel agent ever.

I can vouch that Kiwi.com is terrible after the first hand ecperience. Before I read some bad review of kiwi.com, but decided it give it a try. That's when it showed their true color. It is hard to believe they are legit. Most likely scam. Avoid kiwi.com as much as you want little stress.

I booked through this agency because it showed up on Skycanner and the times and price worked best for me- ended up paying over 900 for a ticket from CO to NY- a few weeks later they informed me that one of the connections was impossible, so I had to pay at least $300 more to change the flight, and all of the new options had horrible trip-ruining times and super long layovers (7-13 hours). I had the option to request a refund, which I clicked on- I ended up only being refunded 129 EUROS (I'm in the US so not sure why it was this currency), 50 of which would be put as "Kiwi credit". I had to call it a loss and ended up just buying another ticket through United Airlines and it was $700- all the prices on Kiwi are way marked up for the same flights. It was such a mess and it stressed me out so much because this was a really important trip- such a jumbled mess, NEVER use them. Always just book directly through the carrier, I learned a hard lesson there!

I had a family emergency and couldn't continue the already schedule flight to Rome, so I asked for a refund, they didn't say anything just that, your flight is cancel and you'll receive 10.80 euros as a kiwi credit to be used in the future, they not only steal your money, they mock you saying such a thing, what am i going to do with freaking 10 euros? Scam artists, thieves, they are in the Check republic so they could sell americans stuff but can't be intervened by the authorities here in the US. DONT BUY ANYTHING FROM THEM! 500 dollars and return 10 euros back. Bleeping Chec republic, they are all bandits..

I have used similar travel sites and have not had many problems, and when I did, they always took care of it promptly. NOT KIWI.COM. They were the absolute worst! Everything was set to go, and I arrived on the day off only to find they had changed EVERYTHING! Rerouting my whole trip! I had to divert due to the nature of this trip and borrow money to book another flight. I ONLY booked through them because it apparently comes up as a default booking agency on my airport's HOMEPAGE. I did buy some of the expensive EXTRA insurance, and it did no good when my refund was requested; they still kept my money! NEVERRRRR AGAIN!

I selected 22 June kiwi put 10 desimber on ticket now they don't refund me
Look what he say on email
Payment is possible you giving money to them
But Refund is impossible I lost my money
Please don't booking kiwi safe your money thank you everyone

Worst site. Be aware before booking. They book different segment of flight with diff PNR. One flight canceled you stuck midway. Or you can't get full refund. Not giving booking number so you can't check by yourself. You have to provide your passport detail. Cancel Refund all you need to do. They don't help at all. Just telling you to fill up forms. Very rude customer care. Hopeless Useless Fraud people. They need 90 days for refund even if flight canceled. I have been looted other pl be careful. Never ever use this booking site RedFlag

Complete 100% Theives - I really recommend you not to order anything from them. They charged us around $100 more than the ticket costs just because they had a random technical issue. Their website and app promised a refund but then to ouur shock they charged full + extra. Total scam that they seem to do every once in a while.

Do not use Kiwi if you have a long journey ahead of you! It is too complicated for them. They will make mistakes and not refund you.

I have had such a terrible time with Kiwi. I am shocked by their lack of thought with the various airlines that they booked me on and the countries that they are flying me into for what should be a very simple journey.

I have had to rebook an entirely new ticket with another agent as Kiwi booked me two flights with the connection in between being too short and so I would miss the second flight. I told Kiwi this and they could not care less.

Learn from my mistake and do not use these online agents. It will cost you far more in the long run and take up so much of your time.

I bought a ticket for October 2022 flight but was cancelled by airline due to weather condition. I called the airline and was told they're refunding the money within 6 months and even provided me a refund reference number. And when I messaged Kiwi.com they said they had not received anything yet from the carrier up to now-June 2023! Clearly they are witholding the money and not even issued another ticket. They are totally scamming people out of their money. No services provided

ABSOLUTE CROOKS! Do not do business with this company! They don't deliver what you pay for. You WILL be sorry!