Kiwi.comReviews 2,193

ITS NOT EVEN WORTH ONE STAR!
The WORST travel agency EVER. Please do not book anything with them. It's an absolute SCAM. PLEASE PLEASE PLEASE save your time, money and nerves. They lie to their customers, cancel flights on your behalf without your permission, and then refusing to provide you details regarding your flight. After all, the only resolution they find it's finding you alternative flights for additional $1200.
They are just making money on you. PLEASE AVOID THIS AGENCY AT ANY COST! Do not let them fool you! Please please please

Seeing the cheapest price, Like anyone, I made my booking for AED 1240, and the next minute to change the date I had to cancel the booking expecting they would refund the money after some deduction. But they took almost full money as a cancellation charge. This is literally fraud and looting money. Even airlines will refund 80% of the charge after cancellation. But KIWI is just a fraud. They say it is their so-called policy. Please do not fall for KIWI.

I had the most horrible experience with kiwi. I booked a flight from Orlando, Florida, USA to Hat Yai, Thailand. The price was good, and the scheduling worked for me.

The trip was from Orlando, Florida to Frankfurt, Germany to Bangaluru, India to Bangkok, Thailand to Hat Yai Thailand.

About 2 and a half hours before the flight they changed my itinerary. The new trip was from Orlando to Frankfurt to Singapore to Bangaluru to Bangkok to Hat Yai.

The flight from Bangaluru to Bangkok left before the flight from Singapore to Bangaluru departed. I called kiwi before I boarded the flight in Orlando. They said that they would fix the problem. I wanted to remain on the phone until it was fixed but they assured me that they would fix it and it would automatically be reflected in the app. I trusted them and took the flight from Orlando to Frankfurt, Germany. When I arrived there, I immediately went to the gate for the flight to Bangaluru. They said that I was not on the flight. I called kiwi. They said that they could not help me and that I must buy a new ticket to my destination. I took the flight to Singapore but I did not take the flight to Bangaluru. If I did I would have been stranded in India. I bought a ticket directly from Singapore to Hat Yai.

I called my bank, Wellfargo and they got me a full refund for the trip.

I will never use kiwi again and do not recommend that anyone does.

Please do not buy any tickets from kiwi. For your security, don't buy any tickets from kiwi.com. They use policy built to protect their interests no to pay money back. Almost $4000 and they cannot refund even 100 back. Total Scam.

They charged me $44 just to change one letter in my air ticket and they took almost 3 weeks. I have to call them several times and even their representative didn't pass phone to their concerned dept.
They even suggested me to call airlines directly passing their responsibility to airline and airlines obviously told me to call the agent from where ticket was initially booked. Airlines also told me that they even didn't request for correction but they lie to me that they sent the request to airlines. I almost miss the flight due to their very poor service.
On the otherhand, one of the airlines (Spirit) charged unnessarily USD 89.00 for a carry on baggage less than or up to 7 kg as it was the condition of ticket, but another onward flight (Westjet) didn't charge anything for the same baggage.

Spirit Airlines considered my carry on personal baggage (which was within 7.00 kg as outlined in my ticket) as a checked in baggage and I nearly missed my onward connecting Westjet flight as I had to wait long for collecting my personal carry on baggage.

I requested for refund through kiwi with a valid receipt and they e-mailed me back within an hour of my request that upon their investigation, it is not possible to refund as my carry on baggage was not included in my ticket only for Spirit Airlines, and even they blamed me that I never pay any baggage fee, so refund is not possible.

Never book Wizzair through Kiwi - Wizzair tell you if you book direct you can get a refund. Use an agent and you are on your own - I am still trying to get a refund for a cancelled flight

Customer service was absolutely horrible. I paid an extra $300 at the airport because there agents messed up. They gaslit me even when I screen shot and showed them evidence of what their customer service said. Would never use again

August 19th 2023. Booking itinerary though kiwi, Guam to South Korea, South Korea to Hawai'i. Hawai'i to San Francisco, San Francisco to Newark. Half Non US airlines. Kiwi failed to recognize and create awareness of a certain Cabotage law set in place restricting passengers with connecting flights.

I was only made aware of the law when I tried to board my first flight. That a two hour lay over would not satisfy the seven day remain in country requirement. I was told to rebook a flight to leave South Korea with a US carrier. Unable to find a flight that would allow me to connect with my preceding flight itinerary and not risking becoming stranded in South Korea. In order to arrive on time while traveling on military orders I was forced to book a completely new itinerary only hours before departing.

Upon contacting kiwi support immediately following the attention of this law and requesting a refund, I was sent away to "call back" after my first flight had departed. Releasing all responsibility from kiwi to find a solution. Over all cost of itinerary $2000. Allocated refund credit received $0

Given the circumstances, blatant disregard for transparency, insufferable arrogance and mindless neglect to any sort or redemption towards my case.

I will NEVER be utilizing your services again. Any person / service member or otherwise I can bring the attention to will hear about your frail and ineffective attempts to recover anything. My experience will be recounted and anyone I communicate with will be highly discouraged to participate or offer any kind of business with Kiwi following the support and reconciliation I have received.

I hope you're enjoying the freedoms granted to you by the voluntarily serving military members of what ever country you suppurate in.

Don't be surprised when more taxes are taken out of your pocket to pay for the lack of support you've shown towards service members. FYI you're paying for this predicament whether you care to acknowledge it or not. You and you're companies ethics manifest directly from the response you have provided.

Good luck and Goodbye.

We have had the worst experience ever with Kiwi.com
We paid fees for cabin luggage 7kg not mentioned in their Terms and conditions as well fees for transfers at Riyadh's Airport,
2 hours 199,00 Australian dollars each children same price.
One of ours flights was cancelled 11 hours prior to departure there were some options offered from Kiwi.com for it and the amount was further more then the entire booking (Italy to Australia) I'll let you fantasy on it.
Finally I've bought a new ticket through another company.
I'm waiting for refund (good luck to me).
Be aware guys it's a legalised scam.

They purchased our flights but conviently 'forgot' to add the baggage we purchased. When I called they refused to issue a refund, despite admitting they failed to purchase the luggage, until we submitted evidence we had repurchased the baggage and submitted a refund claim. Minor compared to other airline horror stories but would still suggest avoiding if you can.

I cant believe myself I let you guys get my money... This is a scam! They pretend they are something but I will never use kiwi again ever! I highly DON'T recommend! F*** kiwi!

I wish I had read other people's reviews about this Scam, as hundreds of people had horrible experiences with Kiwi based on reviews on the Internet, and On Facebook there is a campaign to warn people about staying away from this Scam company. Be cautious as you will be scammed, just take a look at other people experience and on Facebook search for " KIWI travel agency are thieves " group and you will find hundreds of people who got Scammed by Kiwi, anyway as I mentioned in my first review because of their misleading website I bought saver ticket and 48 hours later which was 1 month before the flight, I got noticed that my travel documents take more time to arrive that's why I asked Kiwi to refund me or at least reschedule my flight that they didn't accept it, after that as it was a connecting flight one of the them had changes in departure and as I bought protection plan from Kiwi ( Scam company) I wanted to cancel that flight and ask for refund as I had protection plan already that I bought from this Scam but they ignored my request and after contacting them a few times they said it will be considered as voluntary cancelation and it depends on the airline company that they refund you or not? What the heck? When I bought a ticket from them, I also had a protection plan, which I think was another trick that they use to rob more money from you; otherwise, later, they do nothing for you. Long story short, after many contacts, they refunded me 32 Euros while they ate my 900. The funny thing is, I paid them about 25 dollars just for that protection plan, but you can not do anything with this scam. They are exactly like an experienced thief: after robbing you, they run away, and then they play with the words, and at the end of the day, you feel bad for being scammed by a company that is allowed to rob people legally based on their rules. I have just worked with Canadian and US companies, and I have not faced such a horrible experience. Now, honestly, I am worried for my bank information that I used to buy tickets from this scam, as they might share my bank information with other scammers or... Just be away from this SCAM

I booked an air ticket through Kiwi.com and had to cancel due to bad weather. Kiwi support team did not help at all and the air line was kind enough to issued me a voucher for the amount I paid. The voucher details were copied to kiwi as they were the issuing party of the ticket. When I tried to book a flight using the voucher it was already used. After so many emails and calls with air line and kiwi agents, kiwi agreed that it was used by their travel agent.
Now it is already 6 months passed and they still saying it is under investigation. Still I did not receive my money or voucher back.

I booked a flight that the airline canceled. The airline refunded KIWI, I have provided KIWI the letter that states this, and KIWI won't refund me. I have provided KIWI a letter from the airline, copies of our boarding passes, and dollar amount of the refund. KIWI will not refund me because I do have have their booking number. The booking number was removed on the APP by them conveniently.

I bought an indirect flight with a shirt connection. I added a transfer guarantee, extra charge.
Although the first flight wasn't late, we (there 5 people in my situation) didn't make the flight and had to look for another flight, only 7 hours later.
Kiwi didn't take any responsibility and didn't reimburse me for the new ticket. They referred me to a hidden section in the contract that says I had to contact them first. I told them that they have no phone number, only a chat that can take up to 4 hours for them to get back to me and when I was looking for a flight, from the airport, there was one last ticket for that day so I went ahead and booked it. They didn't reimburse me for anything!
Another thing, I wasn't able to check in online via their app and in the airport in manchester, Ryan air told me I had to pay 55 gbp since I booked via Ota and not them. Of course i paid it.
My vacation was only 3 days and because of kiwi, I lost 1 day and paid double what I planned.

I have flown multiple times with Kiwi.com and made my transfers by the skin of my teeth. Once in the past I didn't make my connection due to a delayed flight and was eventually compensated by Kiwi.com for my new flight/hotel/ etc. which made me dumb enough to book again with them.

Tonight the same thing happened only this time I was told that even with my delayed flight (1 hour) I should have had enough time to make my connection. Which involved moving from an international terminal to a domestic terminal (a 30 minute walk) and checking in all within 1 hour. How is that possible? Obviously Kiwi.com agents think I have some sort of teleportation super power.

Anyway, I won't be making the mistake of booking with Kiwi.com again, trusting their Kiwi.com Guarantee crap (a lie - they will get out of paying your next flight, hotels, other incurred costs etc. in any way they can), and relying on their help desk which is infamously bad at responding when you are stranded in a foreign country with no next flight.

I've had to cancel my holiday and all my other bookings due to this mishap, plus spend hundreds on a flight home, hotel and so on because I simply cannot afford to book a new flight to get to my destination.

Do not trust. Avoid at all costs!

I had booked flights from Bengaluru to Mumbai via kiwi.com(Akasa airlines)
I got to know that my flights were cancelled only during the check-in in Airport. No mail or message or call was received about the flight cancellation.

Akasa airlines manager said that the contact info which they had received from kiwi.com was incorrect and it's not their fault.
And finally I have to book flight paying 6x price since I had connecting flight to catch.
Overall worst experience

This was a complete scam. I had a flight booked with Kiwi that I had to cancel the day before due to a death in the family. Their policy says no refund within 48hrs which is fine, I did not expect to get a refund. However, I had flight insurance that covers death in the family changes. When they requested Kiwi send documentation of my cancelled flight, Kiwi claimed they had no record of it. They did not record the phone conversation, did not keep track that I was not on the flight, and had no idea about my booking and cancellation. I cannot use my flight insurance because of then. NEVER EVER BOOK WITH KIWI.

I booked three tickets from Spain to Germany, later because of some problem I canceled the ticket one week before flight.
Unfortunately the kiwi.com has returned only 10 euros from 224 Euros, and the 10 euro also the kiwi.com credits which we can't withdraw.
It is not justice on 3 unemployed people. I called the customer care. They said it is our policy. You guys made policies to rob the pocket of the people?
Return my money!

People do not book I lost my money I had flights through them and I had to pay €1460 again to go to my destination.
They knew the flight got delayed by over an hours and 40 minutes. Which they made me missed the other flight we had.
I read reviews before I thought people just like to say something bad until I had my own experience