Kiwi.comReviews 2,193

It is too bad I did not check this website's 1 star review before using kiwi.com Absolutely terrible support and service - I cannot believe still in business. I believe because they offer the cheapest rates they are able to still operate but AVOID even if you need to pay double elsewhere.

Absolutely, no customer service!
My first flight was canceled, and was not guaranteed by the airlines nor kiwicom. Complete ticket and itinerary became useless.
You are rolling the dice booking with this company. No one is accountable. Whether you buy their extras, guarantees, etc. or not.
I would guess this company will not be around much longer practicing these probably fraudulent business practices.

Booked 2-leg flight, first one got delayed. Missed second one. They refused to refund. Not even a single dime. They say it's because of the second airline policy. Not willing to help.

Kiwi is a neo fraud agency. They offer 'cheap prices' but you are more likely to waste it at the end of the day. Stay away, I lost 2,500 USD to their scamming tricks.

These are crooks! For a year and a half they do not give me my money for a canceled flight.
They do not respond to my messages in my kiwi.com account.
My booking number is 204 538 840.
After six months of correspondence with them, they asked me for the details of a non-Russian bank card. I sent them. A few weeks later they said they sent me money to my Russian card. Before that, they swore that they could not send me money to a Russian card. In addition, I said that I closed this Russian card.
They assured me that the money had been sent and it had arrived, and that I had to contact my Russian bank, since the money was in it.
I contacted the bank and they said that the money could not come if the card was closed. And if the money was sent, they returned back to the sender.
Now I write to kiwi.com, they do not answer. Rogues!

I buy ticket last week by kiwi.com but I am changing my mind about my flights.so when I buy a ticket I pay extra for insurance kiwi guarante.but you don't refund my money.I am really sad about this company

THIS 3RD PARTY SITE IS A TOTAL SCAM! I ADDED AND PAID FOR EXTRA LUGGAGE WORTH AED 572.78 VIA KIWI FOR A CEBU PACIFIC FLIGHT HOWEVER THEY CHARGED ME AED 696.60, AFTER A FEW HOURS, THEY REJECTED THE PAYMENT AND DECIDED TO REFUND ME AED 572.78 (SO WHERE'S THE AED 123.82?) JULY 16 I PAID VIA CREDIT CARD AND UP TILL NOW AUGUST 29, THE REFUND IS NOT PROCESSED! CUSTOMER SERVICE STAFF VIA THE KIWI APP ARE RUDE, USELESS, AND NO HELP WHATSOEVER! I HAVE SENT THEM BANK STATEMENTS AND THEY KEPT TELLING ME IT WAS REFUNDED WITH NO PROOF JUST AN INVOICE THEY GENERATED THAT IT WAS REFUNDED THE NEXT DAY. I HAVE CALLED OUR BANK AND HAVE SAID THAT THE REFUND HAS NOT RECEIVED AT ALL. THIS PING PONG GAME - WITH CALLING AND MESSAGING KIWI IS A TOTAL WASTE OF TIME.

This afternoon I booked a flight from Calgary to Winnipeg. I selected the wrong weekend and noticed about one minute after the payment went through. I called right away to have it changed and the agent said I was not eligible for a refund or credit. I explained that it had been one minute since I booked and she said to call the airline directly. The airline was unable to do anything and seemed a bit confused as to why Kiwi couldn't do anything as it had only been a half hour. I just got off the phone, after three calls to Kiwi to try and speak with a manager, with a team leader in the UK (it's 11pm). He understands my concern, not likely, but won't do anything. I offered to have a credit of half my ticket price and I would rebook the $2700 correct tickets through them and that was even a no go. They would have made $400 for free plus $2300 for the new tickets. I feel like he was playing video games when I was talking with him. If you book through them just be prepared to loose the whole amount that you paid and then everything will work well. They will hold up that end of the bargain!

I had the worst experience with Kiwi as I instantly cancel my flight since there was a mistake on the hour selection which in the policy it is mentioned you have 48 hours to cancel and I was not refund nothing back to my card neither the kiwi credits. Customer service not understandable and helpful at all. Neither an email of flight confirmation was send and if you see my activity is mentioned I cancel the flight and even though never received my money back. DO NOT TRUST KIWI

I don't get to travel a lot, so I was very excited for my trip to Austin Texas. That was until Kiwi told me to head to the airport three hours early because they couldn't check me in. Once I got to the airport, my tickets had been canceled by Kiwi. They lied to the airline and said they gave me a refund but they didn't. I had to buy tickets last minute at the airport and spent three times as much. I applied for a refund on Kiwi's website and they told me good luck I'll hear from them in three months. I didn't purchase their guarantee so basically I'm SOL. Do not risk booking with them! It's horrible to be at the airport and learn you aren't getting on the flight unless you can overpay for new tickets.

We booked tickets for a flight and at the time of booking it said we could add checked bags after booking. When we went online to do this it would not allow us to add checked bags even though we can go on the airline site and they allow them. After a lot of research to find a contact number we called them and the told us we could cancel the flight on line and we may or may not get a refund. Save your money and use a different site!

I picked kiwi because it was cheaper than directly going to the airline and regardless of the reviews I didn't think an issue would happen with me and I was wrong.

Unless you buy the "Kiwi Guarantee" you will not be supported.

My flight with WizzAir was severely delayed and legally they offer an alternative or refund and this states it in the website. Kiwi maintained that because I don't have the guarantee I will have to pay regardless even though the carrier has offered it for free.

I tried to manage this directly with WizzAir, unfortunately Kiwi uses their account to book your ticket so my booking details were under their WizzAir account hence I could not manage it.

Forget about Kiwi's customer service, it was back and forth with either people who do not know what to do, or with robots.

Finally after stress, I managed to find a number for WizzAir after a lot of digging and they let me book an alternative flight for free despite me booking via a third party. An excellent service from them.

You're better off paying more to book directly with the carrier.
Stay away.

Don't book with KIWI.com. I miss my flight because of wrong booking and I lost my money worth of $1,000 CAD.

Don't ever book with Kiwi. They don't check simple info regarding connections. Twice in the last 3 days they have booked me connecting flights with Ryanair with a tight window to connect and didn't even mention that I needed to go out through passport control and through security again. An absolutely disgraceful booking company

This company care only about your money, they don't have any customer service or solution to any problem that may happen, one of My flights delayed and they told me I have to take next flight the day after, and I have to to pay nearly extra 680 $,,, it's really insane

I had 3 connections from Delhi to Canada.
I called all three airlines regarding visa requirements and luggage policy. They did not give me a definitive answer. But when I got to the airport Etihad airlines refused to give me a boarding pass. My following flights had a stop in Spain and Germany. As an Indian citizen I was required to have a Schengen visa in Spain, but not in Germany. But I told them that I'm Canadian permanent resident and as per the embassy website, I'm allowed to go. Etihad staff told me contact the embassy and get it in writing from them. Embassy closes at 4 pm. Etihad or kiwi.com didn't help me out. The following airlines also did not refund my baggage and additional service fee which I paid directly on their website.
My father was critically sick and my grandmother just had passed away. I had no strength of fighting these people who did not want to listen or understand. I lost $1350.
Just book from the reputable airlines's website. Don't travel by air if you don't need to. Don't leave your countries to move to another. The struggle is real.

I booked a flight with Kiwi in december 2022 for july 2023. In march I received a message from Kiwi that the flight has been cancelled by the airline. I could choose a new option for a price that was twice the price I paid initially, or I could cancel to get my money back. I cancelled the flight. Kiwi took 6 months for the repayment proces and only returned half of the initial amount.

Their policy is hidden; you only know it after the booking, and they will provide 15 CAD no matter how much you pay.

I have asked them to provide an alternative that already exists on their website and send me another option that I need to pay the total amount. Ok? What about the previous ticket that I paid 1050 CAD for?

In addition, I tried to call one of the managers and no reply.

I went through a bad experience with Kiwi, and I don't want other customers to go through the same.

The worst travel agency ever. PLEASE DO NOT TRUST THEM. They deserve -100 stars for their service. Kiwi steals money from their customers, as well as lying to them. They would cancel your flight on your behalf, and then offer you to book another flight full of charge. Do not spend a single penny to this company. AVOID KIWI IN ANY WAY