KitchenAidReviews 134

We bought an entire Kitchen Aid kitchen for our newly built home.
Stove top, Double Oven, Fridge, Dish Washer and Microwave.
Thought bought the best. WRONG.
In less than one year all had failed. No kidding. All of them!
We did have the Lowes extended warranty or I might have gone postal

Can't get a straight answer on anything. Ask a simple question to see if they still have them and some jackass sends me to a plumber and wants a dollar to talk to him. $#*! Kitchenaid I will go elsewhere.

I will never buy a KitchenAid appliance again
We built our house in 2017 and purchased all KitchenAid appliances... Refrigerator, Oven Dishwasher, Microwave and Stove. My original microwave control panel start button broke after 4 years. I started communication with customer service in Nov 2021. I had to replace the whole microwave. I am disappointed with the quality of the original product! No replacement parts are made. Unacceptable! Cost me $450 with a loyalty discount that they gave me and $100 to install. Spent hours on the phone trying to contact customer service. Don't know who to call, no effective solutions offered, and no one called me back when they said they would! Received 5 emails telling me that my product was back in stock when it was NOT in stock. Wrote a letter to the CEO of KitchenAid. Got a receipt that it was received... BUT NEVER GOT ANY RESPONSE! REALLY! Finally received in March 2022. 5 months later with a broken part. Called for replacement. They sent a new turntable piece... but the wrong one. Not for our model. Now waiting for a replacement. My neighbor had a similar problem with his KitchenAid microwave... same model. He bought a new one from a local retailer. The QUALITY of their products is UNACCEPTABLE. The SERVICE is UNACCEPTABLE. Their CEO office should be ashamed of themselves! So I WILL NEVER BUY A KITCHENAID APPLIANCE AGAIN!

I bought a new Kitchenaid Dishwasher and it abruptly started leaking, which caused thousands of dollars of damage to the ceiling in the room below the dishwasher. I inspected the dishwasher and see that the leak is indeed because of faculty manufacturing.

I bought a kitcheaide dishwasher from Lowe's and it broke after 16 1/2 months of regular where in tear. I called Kitchen Aide and spoke to a woman named Whisper, Who had to be the most unepthetic unhelpful customer service rep I have ever spoken to. I will NEVER BUY OR RECOMMEND Kitchenaide

Recently bought a new house with brand new Kitchenaid appliances.
Microwave Hood Combination: Takes double the time of a smaller microwave to heat water (or anything else) but it looks good.
Electric Induction Range: Top already has a crack in it (we didn't drop anything on it). The oven takes a good 45 minutes to heat to 400 F (I sit and read the paper). The finger "touch" electronic controls are frustrating to use (especially the timer)
French Door Refrigerator: Shoots ice cubes all over the kitchen, leaks water out from under the metal under the water dispenser (don't know where this comes from but it also gets all over my hardwood floor). The freezer is so small that you can barely store anything in it. You have to open both doors to access anything in the main part of the fridge.
Steel Tub Dishwasher: seal pulls away constantly and so you get leaks all over the floor. (Our floor is hardwood, so not a good situation). We got tired of having to push the seal back in place so our "beautiful" dishwasher sits and does not get used. WOULD NOT RECOMMEND THIS BRAND OF APPLIANCE!

I had purchased a Kitchenaid blender and was quite happy with it. However, when I needed a replacement jar the item had been discontinued. What's the point of purchasing an expensive product if they discontinue the parts. Buyer beware and I suggest anyone needing a blender stay away from Kitchenaid and buy a cheaper blender that can be tossed out when it breaks. Same thing for KitchenAid food processors. Their mixers, however, do have parts available.

Ok, I have had this for a while and it was out of warranty. That being said I used it less then 5 times since the bowl kept flying off every time I tried to use it. My mother took it out to try to use it and of course it flew again. I told her it never worked right and she suggested I contact Kitchen aid since they should be able to advise. Live chat sent me to email, emailed a few times with photos and all. They sent me to customer service via phone. Called them who sent me to repair which was a 3rd party. Useless. Disappointed in the quality and lack of standby their product. I think there was a time they were good but sadly no more. I would not waste the extra money for a poorly backed product.

I ordered a microwave directly off the Kitchen Aid website on October 25,2021
It has been delayed twice since then. Today I was notified that it was in and delivery was set up for February 22,2022.
When the charge hit my credit card, I got an email from my credit card company that the item was on sale.
$85.00 less than I was charged, I called and they told me they could not help me. I could however cancel the order and reorder it if I wanted to.

6 years ago bought new Kitchenaid major appliances. Have now replaced all except the microwave. Due to whirlpools design $2 parts cannot be bought anymore and the entire assembly is needed. Making it less expensive to buy a new one. (And of course it will be another brand) It is sad enough the products are bad so is the customer service. When the dishwasher and stove were less than 2 years old, WP customer service informed me there was nothing they could do. They could have done any number of things, they just elected not too. Once a great company with great quality is now below average. Especially the service side.

3.5 years after paying over $7000 for my Kitchen Aid refrigerator/freezer the water line in going to the water dispenser in the door has developed a random leak. Apparently, the only way to fix the leak in the line is to replace the door which is estimated to cost $1500. When I called into the service department for help I was told that this is not an unusual problem, but as their engineering department has not flagged this as a design problem I will need to purchase the new door out of pocket and the door will take a minimum of 8 weeks to be manufactured. Needless to say, I will not be buying another kitchen aid appliance.

I am currently having the worst experience ever with KitchenAid's customer service department. The top rack of my dishwasher broke so I contacted them because it is covered under my limited warranty. They agreed to send one of their contracted service people out. Then all communication stopped. Any question I had leading up to the service appointment was ignored. Then the service person shows up to my house and tells me that KitchenAid didn't tell him exactly what was wrong with the dishwasher. Upon inspection he tells me that he needs to order the parts from another location and that it will take about a week upon which time I need to schedule another service appointment with him. All of this could have been avoided had KitcheAid relayed which part needed fixing and the parts could have been ordered ahead of time. I called out of work for nothing. And when I contacted customer service again after this happened, I was once again ignored. Stay away from any product sold by this company. They don't give a crap about their customers.

Ordered
Given a delivery date and confirmation
5 weeks later I call back and am told the order was cancelled.
No email, no notice no nothing...
Bought it from Best Buy

Do not order from this company. If you need something from KitchenAid, go to its retailers. Their Website does not reflect current stock. When you purchase an item there is no communication that its on backorder (even after you filter is set in stock items) The delivery date is incorrect and customer service is no help. I will never use again.

Drawer microwave less than 2 years old. Internal "washers" that back metal screws fastening control panel to frame, literally disintegrated. Control panel still functions but can not be held in place without these plastic pieces. Customer service was 0 help. Until the panel fell off there was no way to see these parts.

Nov
Posted by Amna
11/28/21 7:55PM
I bought a kitchen aid dishwasher 4 months ago. It's stopped working right after one month. I called customer support and warranty, they said that they don't have any availability until next month. We waited patiently and the services guy showed up finally after one month.
He took a peak at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it.
It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the call
Disconnects.
I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers!
I am disappointed because I over paid for this kitchen aid dishwasher.
The worst company ever people! Never ever waste your money on such cheap and low quality and off course useless products!
Asad
*******@hotmail.com

Kitchenaid has really declined in the "quality control". We bought, fridge (counter depth, freezer at bottom with water/ice), dual oven range (gas), dishwasher and micro. Currently only the microwave is working. Dishwasher leaking from underneath - have extended warranty but they can't seem to fix the problem. Been not working since June. Stove - top part of gas oven not preheating well (timed it and it takes about 60 min to get to 350) - plus the turn knobs for the range are melting/krinkeling because of heat from the oven and we don't leave the oven open; fridge is leaking underneath the deli tray and freezing, then defrosting and leaks out toward door. That was fixed 5/2020 and now doing it again. Kitchenaid wants to send service tech $139.95 per appliance and those fees do not go toward repair. Then need to pay parts and labor, unless a part is in the limited warranty, then you only need to pay for labor and service fee. Come on?!?! This is ridiculous. I will never buy Kitchenaid aide again and I'll encourage and inform everyone I know on social media about their poor quality of items and customer relations. This is not the way to keep customers. They should recognize when there is an issue and someone has spent about $10,000 on their appliances. Pictures below are of model numbers.

Don't order anything at all from KitchenAid. They'll happily take your money for your order but don't expect to see delivered anytime within the following year. They also won't bother letting you know why have not received your order or any other information about it. Their 'customer service' people's willingness to help get information is abysmal.
Ordered 2 top control dishwashers and a 48" gas range (which our kitchen has been built around) in March and not even able to get their calls returned to find out the status of my order.

I contacted KitchenAid through their website on April 28,2021. That same day, I received a reply asking for my model # (relevant) along with a list of personal information that was completely irrelevant. My question was quite simple, and I was looking for a solution, or a recommendation to a better product of theirs to address my issue. My home address, phone number, etc., didn't seem like information they needed. I answered the questions I was comfortable answering that would not result in endless snail mail "offers" and/or put me on any other mailing lists.

I ended up getting NO reply. I contacted again on May 3, May 7, May 28, and June 7. I've yet to hear from them. Keeping in mind I was clear that I would replace my model with a beefier KitchenAid mixer, I can only assume that if you don't give them enough personal information, they don't want your business.

And now, when I replace it, it will NOT be with a Kitchen Aid mixer.