Kirkland'sReviews 91

Was charged double for a purchase and store manager refused to refund the amount for a second charge. Store manager was not polite or accommodating. She advised she had mouths to feed at home and there was nothing she could do. Will never buy kirklands again.

I ordered a couch on November 30th and it is now January 14th. Still no couch. I have contacted Kirklands - times and they blame Fed Ex. Fed Ex states they don't have the couch. Kirklands say their supervisor will contact me, they have now stated that twice and no calls from any supervisors. I then asked today to have my money refunded since both of these companies are pointing fingers at each other. Guess what? They say they will 'escalate' my request. How come my phone calls haven't been escalated before now? They told me it would be at least... hrs until someone reads my file, then this person has to contact FEd Ex and ask for the couch to be sent back to their wherehouse. That is almost comical as this has been the problem all along. No one knows where the couch is. We purchased two occasional chairs (NOT FROM KIRKLANDS) that match this couch. I am beyond dissapointed and angry that I will have to go through this process all over again to find another couch. The problem is, My $$$ can NOT be refunded until someone does their job to locate my couch. Do YOURSELF A FAVOR, UNLESS YOU CAN PICK YOUR ITEM UP AT THE STORE, DO NOT ORDER FURNITRE ON LINE.

My first time there and before I decided on a product I asked a employee about pricing and he confirmed the price but then another associate took over the young man sale and everything that I had verified she over rode and the price kept going up! I will not ever go back. No one seems to know what the price of products are!

I ordered recently some pillows online. If I read the reviews prior to ordering, I would never have ordered anything. Once you place your order you will eventually receive a scam confirmation that a fed ex tracking label has been created. Your credit card obviously has been charged. So you anxiously await an update like an idiot and fool from fed ex but the fed ex scam from this company never updates. You wait patiently for a week then 15 days later has past and your fed ex label still shoes on fed ex website as label created. You call customer service and they have a communist party line as you think they work for a dictatorship telling you you need to wait for fed ex to update and there is nothing they can do. They have robbed you blind and taken your money with no accountability and no delivery of the consumer item that you ordered. The only resolution you have is to call then 15 days from when you place your order to get a supposed refund if they feel you deserve it or your only hope is to dispute the charge with your credit card company and have them do a write off. DO NOT USE THIS COMPANY

I ordered a sign, and didn't check the site's reputation because it was Kirkland's. They have stores everywhere. Placed my order, paid over $10 for shipping with an estimate of 5-9 days for receipt. Waited awhile, no shipping confirmation. All the other orders I placed at the same time were shipped out by other companies already. Called support, opted to have someone call me back because I didn't want to wait on hold. They called me back 24 hours later! She said they have an increase in orders and there are delays but they still have a few days to get it to me to be on time. This was day 8. I waited a few more days. Still nothing. Emailed in, and got a shipment confirmation that day. But, the tracking ID went nowhere. After 4 days, there was no activity on the shipment. So I emailed back and my order was "lost." So they "resent" it. A couple more days, nothing. So I emailed back and asked them to cancel my order. A few days went by, nothing. I checked my bank account and saw the order was indeed refunded to me, but they never emailed me confirmation or anything. Learned my lesson.

Such a depressing place to call when service is needed.
The employee/manager in Kennesaw, Georgia is an absolute racist. Lunatic! Their prices are not low. They are actually higher than other stores and the quality is crap! Customer service on the phone is nonexistent.
These are the rudest people to do business with. They are very passive aggressive, and I will never be shopping there again.
Giving Costco such a bad name who knows maybe Costco is like that as well?

I wouldn't purchase online. They refuse to ship your items. (day18) Rude young girls in customer support. This is nowhere near the Kirklands we all once loved.
They are nothing more than an embarrassing scam.

Sent grass vases loose in box. Slapped fragile label. 3 out of 4 broken in box. What is wrong with these people. Horrible experience. Will return broken pieces to store and will not be a future customer.

Today was one of the most frustrating online shopping experiences I have ever had! I was trying to order lamps which were on sale, and best of all Kirklands was offering free shipping for most orders, Well after trying to add the items to my cart for over fifteen minutes, I finally called the store to try to figure out what was going on. I explained that the site would not let me add an item to my cart without first choosing a store, and all the stores it offered (a total of five) were out of the item. She said if the site was forcing me to choose a store, it meant that the item was out of stock online. Two things here are particularly maddening. First, the site would not allow me to set a perimeter for checking stores; it set it arbitrarily so that the best thing I could do was to insert random zip codes to try to see what stores outside of my area might still carry the item. This required going to Kirkland's location finder and entering in at least five other zip codes before I could check all stores within driving distance. The second problem is here is, "why doesn't the site just tell you that it is ONLY AVAILABLE FOR STORE PICK-UP"?! Just the five little words would have prevented incredible frustration! But, no...they just want you to think that the site must be glitching or something so that you spend the next twenty minutes online and on the phone with a store representative making yourself crazy! Finally, WHY CAN'T STORES SHIP ITEMS? They won't even ship store to store! This is the 21st century, the era of two day deliveries! Kirklands needs to get with the modern world!

I keep receiving emails from FEBEX *******@kirklands.com All the emails give an order number & want my address for them to deliver to me. It would appear this is an American Company. I have never purchased anything from them. I have clicked on the unsubscribe box & sent a phishing request. The emails still keep coming & this has been going on for many months. How can I stop these emails from being sent to me?.

On December 20th, 2022, I purchased three (3) mirrors at the store 861 *******@Market St.@ Heath Brook in Ocala, FL. One of the mirrors is showing a black stain in the lower corner. The other two mirrors are OK, nothing is damaged. Transaction Number for this purchase was ************** in the amount of $264.78. I called the store they said they can not do anything that I had to call corporate, I called Corporate and they said they can not do anything either, that I have to call the store again and try to have them replaced the mirror. I am very sorry, I am the customer, I paid for the items and no one is going to put me in the back and forth situation. The mirror was purchased 2.5 months ago, on March 20th it will be 90 days that it was purchased. Never had this issue with Home-goods or any other store that carry mirrors. I am very disappointment and if this is the way Kirkland handles the claims from the customers, regarding defective merchandise, I will never purchase any items from this company.

I am attaching the defective mirror showing the lower corner black as well as the purchase receipt.

Mrs. Blanky M. Bbradshaw

I order a shelf and it was busted I called Kirkland's. They sent a new shelf it was busted. Now I'm waiting to see this time if they will refund my money of $382 for a busted shelf. Don't not order from them online.

If you don't see it in the store, don't bother. They ship when quantity is way too low knowing then wait several days and cancel your order. No we're sorry or offer of a comparable item, nothing.

Got stuck giving 1 star. They deserve ZERO.

UPDATE December 12,2022
Just received an email from Kristi at Kirklands and now the are ONLY offering $238 off a piece of furniture they delivered that is DAMAGED. I PAID $599 PLUS $149 FOR DELIVERY. GIVE ME A BREAK KIRKLANDS. THEY KNOW IT'S ONLY WORTH MAYBE $50.

The winter garden Florida store is not worth shopping at. Bought a piece of furniture, they WONT DELIVER, MANAGER IS HORRIBLE & LIES.

Called another store and the lady said to order online which I did. Received the furniture last week & the furniture is in HORRIBLE CONDITION. Was NEVER FINISHED, the surfaces are ROUGH, NAILS are STICKING UP, PIECE ON BACK CAME OFF, CHIPS and much more. The driver filled out the paper work saying it's DAMAGED, SENT PICTURES and told me to call customer service which I did right after they left. The girl asked me to send pictures which I did. They offered me $200 off, that's INSANE. Showed the pictures to someone who build furniture and repair, he said it's NOT WORTH ANYTHING & should just give it to me because I'd have a lot of work to do to get it where it should be. HAVE NOT HEARD A SINGLE WORD BACK FROM THEM.

THRIFT STORES SELL STUFF IN WAY BETTER CONDITION FOR WAY CHEAPER.

DO NOT RECOMMEND, DON'T WASTE YOUR MONEY THERE.

Placed an online order, after 11 days heard nothing. Contacted C.S. And they tell me the order is cancelled but can be picked up in the store. They either didn't want to pay for the free shipping as promised or are just a terrible company to deal with. There isn't a store near me and if there was I would recommend that no one shops there.

Wish I had read the reviews before I placed my order. Ordered six candles, normally purchase in store but had surgery so was housebound. Received last night and what a mess. Four were (or had been) in a divided box but didn't tape closed, then the other two just thrown in the box with no wrapping, not a piece of bubble wrap... and then the outer box was barely takep with cheap, thin tape that didn't hold!. Broken glass, wax everywhere, I order from Bath & Body and never received anything broken. Contacted Customer Service but waiting on reply but from other reviews it will be a

I was about to make a purchase online but had a question so I called Customer Service. The first person I spoke to did not clearly answer my questions and kept repeating the same responses over and over, I told her "Yes, I understand". Then she put her supervisor on the phone who kept repeating the same responses and got very short tempered when I asked for clarification, I asked her to please be patient and answer my questions, I'm just trying to understand. She started yelling at me and when I tried to ask a question she shouted over me and became more angry. I will never deal with Kirklands again. Horrible customer service!

After never receiving a mirror that said it was damaged in transit and waiting a month, I looked for reviews saying Kirklands is a scam company and found them here. I just wanted to post and say that after reading these posts I emailed Kirklands customer service and asked why I hadn't been credited or sent a new one after a month, and they immediately refunded me the next day. So while their shipping service totally sucks and I wouldn't shop here again, they did refund me although it took follow up from me, which is not acceptable.

I bought an item online in January it arrived completely defective. Customer Service Response "Sorry you had that experience" lip service did nothing about my issue. 2nd order this week never arrived. Customer service "Sorry you had that experience, we are not refunding or replacing you will need to dispute thaw charges. I am just flabbergasted at the customer service. Never again Kirklands you lost my business.

In July 2021, I purchased a live edge table. When I finally received it the center support piece wouldn't fit. I immediately contacted customer service and they said they would contact the buyer. I tried contacting customer service again and they ignored my emails. I then wrote the president of Kirkland on 1/25/22. Three weeks later I have still not heard from them. Apparently, they do not give a damn what their customers think or if their products are any good. I would recommend never buying from Kirkland.