Kirkland'sReviews 91

Looked for a certain product that Kirkland sold and the only one I could find was an hour away, I called the store to be sure they had item in store and they said yes, one left, I asked if they would hold it. I explained I was an hour away and would be there as I was leaving immediately and was told yes. I arrive within one hour only to be told they sold it. I was not helped in any way as to look for another one at another store. Very rude response by woman behind counter. I went home emailed customer service only to be told we'll contact your shortly to take care of this event, I have not heard back from them since.

4-8 business days it claims for shipping an item, it's been over that so I called to check on a status. No one seems to know the status and the fact that it will take another 4 business days for them to figure out what the status even is! Not to mention when I bought the item it had "FREE SHIPPING" plastered all over the site for all orders over $99. However when placing the order there was no free shipping, in fact, it cost over $40 (!) just to ship it to my house.

Have been a customer for over 10 years, but it will be A VERy long time if ever that I am back. Purchased some cushions 2 weeks ago with a credit card and linked to my kirklands points. Lost receipt. They would only do a store credit for 5% less than I paid. Called customer service and it was literally the worst customer service I have ever had. Lady was extremely rude. Extremely. She actually told me thanks for reading our receipt because we aren't required to do anything without a receipt. Gotcha, but customer service tries to make valued customers feel appreciated and make things right. She never once was kind or even apologized. Unbelievable their customer service online was 10 times worse than the store experience. Kirklands needs to progress with 90% of retail and actually be able to trace purchases to credit cards and what is the point of tracking your purchase to your points if it doesnt show the transaction. Outdated system with very very rude employees. Said they were recording. Hope they actually listen to how poorly my call was handled and how rude and unprofessional their employee was. No star rating. Below a one star. Shame on you Kirklands. You just lost a customer who bought things every season.

I purchased a wall decoration for above my television. I wasn't sure if it was the right size but, since I was there, I decided to buy it and try it. I figured if it was too large, I was able to return it without an issue. Upon taking it home, I realized it was way to large and there was no where in the house for me to put it (things tend to look smaller in the store).

I went to the store to return the sign only to be told it was a "green tag" item and I was unable to return it. The cashier told me when I bought the decoration that the employee should have told me but she was unable to return it. Had the original employee told me I couldn't return this, I would have went home and measured first. I am now stuck with an item that I cannot use and have no one to give it to.

I contacted customer support to see if this could be resolved only to basically be told "oh well, they should have told you but they didn't." To be told green tag items are not returnable until after I purchase the item is absolutely unacceptable. I have never purchased a green tag item from Kirklands before so I had no idea these items were nonreturnable. I would have even been okay with store credit to make up for the employees lack of knowledge. I will NEVER shop at a Kirkland's store again. Extremely rude customer service that are not interested in helping.

Ordered a metal chair. It took forever to be delivered. The chair couldn't be put together because there were two left sides. Called to return and replace. The employee on the answering service for this company told me there were no more of these although when you go to the website there is plenty of these chairs! I had to call several times because the prepaid return label would not except my information. Finally today my husband returned this package and I had to call to give FedEx tracking number. The women on the phone was annoyed at me because I didn't have the item number! Never ever would I order from here again. Deb Ciampa

I ordered three of the exact same frame and only got two. I called to have the third one I paid for sent. The first person "sent it to the wrong place" and it was never shipped. The second person I talked to was actually RUDE to me when this was their mistake TWICE. I still have not gotten my money back or my purchase or an email saying they even sent a replacement. You would think that this day and age companies would be working for tour business with some stores closed down but apparently Kirklands does not need their customers. STAY AWAY!

I concur with other reveiws, online shopping and ship to store is a terrible experience. I ordered an item online at a great price to pick up in store. They confirmed my order but the next day canceled it stating only "we are unable to fulfill". I called customer service and found out they have a 2-hour policy to fulfill in the store you pick. If they can't fulfil it, they cancel it. They don't explain why, they don't give you an option to have it shipped, etc. Customer service wouldn't replace my order at the great price and didn't offer to do anything. They run a scam of an operation through their never ending sales; I'm sure the cheap stuff their selling from China and other places are marked up a bizillion percent and then put on sale with coupons to make you think you're getting a good deal. It's a game to see what coupons are coming next. I'm not getting sucked into this game again. Bye Bye Kirklands.

I've been disappointed by misleading or downright deceptive promotional fliers from Kirkland's this week. Today, for example, I received an email promotion: "50% of ALL lighting... PLUS 30% of your entire purchase" A previous experience told me not to take Kirkland's promos at face value because I've gotten to online checkout only to learn that the promo doesn't apply to many items, including the one I wanted. But I pursued this one because the flier clearly stated that "ALL" lighting was half off. And the flier implied that any lamp would be 80% off (with the additional 30% discount on "entire purchase"). But I was duped again. I called Kirkland's when the lamp was only 30% at checkout. Susan explained that the lamp was already 20% off, and the additional 30% discount gave a total of 50% off. She acknowledged that the flier was misleading, especially by promising a 50% discount "PLUS" a 30% discount, but there was nothing she could do to correct the error except mention the deceptive messaging to the Marketing Department in the sky. Kirkland's has seen the last of my business.

I bought 2 items on the same day (9/1) and to date already received 1 of the items. I 1st went to the store to buy the items b/c according to the website they had it there - not there. I went to another store b/c again it was supposedly there, AGAIN not there. Ok, no problem, I'll order online which I did 9/1. I ordered 2 of the same pillows & 1 wood art piece. I received a notice that my pillow shipped on 9/6. Nothing on the wood art piece. On 9/7 I sent a friendly email just inquiring. No response, ever, but I did get a shipping notification 9/9 that the art piece would be there on 9/12.9/12 came and went, no art piece. Apparently FedEx had it but there was an issue. I called 9/13 & talked to someone to get an update b/c now my shipping date said pending. I spoke with someone who could've cared less & said I'll email the shipping company for a date & send you an email. Guess what, NEVER got an email. I tried again 9/16 & sent an email - NO RESPONSE. I called them but I was on hold so long that I finally entered my # for a call back... AGAIN no response. I sent an email b/c their online chatting is down - still is today - GUESS WHAT no response. I called again today and finally got someone that semi cared only after I told her I disputed the charge w/me credit card company. She kept cutting me off and when I asked her to stop she apologized for everything and had me hold for a supervisor. The super never came to the phone so she said she will call me and update me on the status. I still have received no communication from them. This is after 2 emails and 3 calls over a 1 week period. Awesome selection of product appalling customer service/shipping/website.

Bought a big mirror online and had it shipped to store. Delivery took about 30 days because of damages and accidental shipping to wrong store / reshipping to correct store. When we finally picked it up, they stated that they inspected it to make sure it wasn't damaged during shipping, so I simply picked it up and took it home. Upon opening the box, I see the frame is damaged and so the item was returned and we had to wait another 2 weeks for new shipment. So... they shipped to the wrong store again and had to ship to correct store, so we waited another 30 days in total. 60 days later we pick up the mirror and we're hapoy to find that it has no damage. I hang the mirror up on our newly remodeled bathroom wall and it looks great!
(Not so fast) an hour later, we hear a horrible crashing sound. The mirror fell off of the wall smashing through a pedestal sink, destroying the plumbing causing a flood of water fall down the steps and through the ceiling. After I cut the water supply off, I discover the anchors ripped out of the frame.
Long story short, the products are cheap knockoffs. If you're going to purchase, purchase in store but expect lower quality. At the end of the day, you get what you pay for.

Purchased "Windowpane Sliding Door Driftwood Gray Cabinet" online. It was delivered to me completely bent, broken, gouged on the front of it, and with broken sliding door mechanisms. I ordered it because it was not available at my store and because I am disabled/do not have a truck to drive a display cabinet home (or the ability to unload it, even with assistance).

Customer service is soooo unresponsive. After three days of waiting for an answer from them (sent them the below pictures), they send me an email that says "Please adhere to normal return policy by taking the item back to the store or printing a fedex label and taking the item to fedex."

First, is Kirkland's going to send someone to repack this thing?! Are they going to send fedex to pick this thing up?! I am not an able-bodied person here! Second, this cabinet is so trashed that it needs to go in the trash - do they think they are still going to SELL it? On top of everything, I bought the item on sale and was charged regular price!

Copying upper management at Kirkland's does nothing... As I copied my correspondence, including these pictures, to *******@kirklands.com (over Customer Service) as well as to *******@kirklands.com (VP). No wonder your company has been in the news with financial problems. You place no value on customer service or customer experience!

I ordered 2 mirrors for a bathroom remodel, but only got one in the mail. I called & was told the second one was coming from a different distribution center so it would take a few more days. I waited a few more days, didn't get it, called back & they told me that they have no notes from the previous call, & that they show that 2 mirrors were delivered. I said, no... I only got one mirror & I don't know why they didn't notate my account the last time I called but I need the second mirror. The man asked me if I could send him a picture of the damaged mirror. Um, no sir... the second mirror wasn't damaged, I never got it. He put me on hold for over 20 minutes - so now my total time on the phone is well over 30 minutes, & he comes back to tell me the mirror that I ordered & paid for is no longer available but he will put in a "claim" for a supervisor to refund that one mirror. I told him that that wouldn't work bc I needed 2 matching mirrors for the bathroom. If they couldn't send the missing mirror, I'd have to return the other one as well. He tells me that they will not cover return shipping for the one mirror. Awesome, so I've now got waited 3wks to get the mirrors I bought & paid for, but I'll have to wait for a refund for the one i never got, pay for shipping to return the second one, wait for them to process that & THEN order 2 new mirrors!? Ridiculous.