Kirkland'sReviews 91

I ordered three Buffalo checked white pumpkins garlands from Kirklands on August 29th. My credit card was charged right away. After two months waiting and about 3 emails stating, "They're still working on my order" I received a ‘Cancellation' today via email. I called customer service and was told, "My order didn't process all the way through as it should have". The reason for cancelation was, either "I cancelled it" - NO, I didn't pick up the items. - NO, I was never advised that they came in. It couldn't be fulfilled. Really, it took them 2 full months to realize they didn't have these available to fill the order. The worst part is, if I went to their site, (see photo from today; same day as I received a cancellation, and they're there again, offered at a higher price point, yet they can't fulfill MY order. I'm NOT impressed. I always liked what Kirklands offered, but I have ZERO plans to use them for any future purchases. BAD customer service. - BAD style!

I ordered something August 18,2020, and was told it would reach the store in 15-18 business days- which is already a long time. But I waited. And now it has been 29 business days, or 6 full weeks. I have called the store multiple times and I have emailed customer service 4 times now, they replied once saying it would get there by 20-24 business days. That was 8 days ago. I called the store today and they aren't getting any orders this week, which means the soonest I could even get my order is October 8- that is IF my order is on the shipment! TERRIBLE customer service. Why on earth did they sell me the product if they can't deliver? I am furious and will never shop there again.

I am SO PISSED OFF right now! I wish I read these reviews before ordering from Kirkland's! I ordered four cute Halloween items, received my doormat and haven't received my other three items and it's been WEEKS! I received notification that they shipped ten days ago, but tracking shows that the packages haven't even been sent to FedEx yet, and after reading these reviews, it seems like that's a trend with them. I've emailed customer service THREE times now and haven't been able to get through to a customer service rep. HORRIBLE. I don't have a Kirkland's credit card, but when I checked out, I noticed that they were "unable to accept Kirkland's Credit Cards," which seems extremely odd to me. Why can't the company take their own CC? I've ordered through many reputable companies, and they haven't had issues getting their products out during COVID, so I don't even want to hear that bs. I've also ordered CUSTOM items from Etsy in the past month that arrived FASTER than they advertised. Do NOT order anything from Kirkland's! Very untrustworthy company!

Ordered two cute fall pieces. Over 2 weeks to ship (was in "processing" for that long), attempted an email to inquire, no response, then a "chat" (which wasn't a chat as it took more than 20 minutes for 4 exchanges). I was told it can take up to 3 weeks to ship an item, then another 7-10 days to receive... really? There are WAY too many other reputable, efficient, customer-service based companies with products similar to this to waste your time or money.

I ordered a cute little bench for my front porch from Kirklands on June 14,2020. When it arrived, only the back of the bench was in the box and nothing else. I notified Kirklands of the problem and it took a month to receive a replacement shipment. This time all the parts were included, but the parts were badly damaged in shipping. I returned the bench to their customer service department on July 31,2020, per their instructions. It's been 25 days and I still have not received a refund or any word from their customer service department. I sent another email 5 days ago and still no bench, no word, no refund. It's ridiculous.

Ordered dinning room tables and 4 chairs 6/9/20. Received the table but no chairs. The salesperson asked me if I wanted to pick up the table, already did? Then classic, " you can call the warehouse for more information". Just wondering why they wouldn't called, I thought we payed Kirkland's. Silly me! Horrible customer service, the warehouse is no better. She tells me "it says processing", obviously it's not processing, still no chairs! Very disappointing! Will never buy from here again!

Ordered a porch plaque on July 21. As of today, August 10 it is still "processing". I have emailed twice, called multiple times. Never get responses to my emails. Never get through on the phone. Today I had a glimmer of hope. After being on hold, a recording came on saying I could have them call me back, and like a fool I fell for it. After waiting most of the afternoon, I called to get a recording saying they are closed. Never shop from there!