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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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Bad service, with many payment limitations. In general, they do not know what methods of payment are available to their customers and they confuse each other when it comes to service! One hour speaks one thing, the other contradicts itself!
Kinguin and G2 Play are the same company, with different names only. I was offered a means of payment through Smart2Pay and made four payments worth approximately 500.00 dollars, and so far I have not received the games nor the refund... Not to mention that Kinguin and G2 Play are not responsible for the means of payment that offer to their customers, that is; if Smart2Pay does not reimburse me, I will go with the police at the address Smart2Pay is located here in Brazil!
Very good support, it had beeen a bit of a hassle but they managed to help me outm no prob unresolved, friendly and prompt
Dear Luca,
We appreciate your rating and positive review.
We're happy to hear that your problem has been resolved and that you find our customer support department satisfactory.
We continuously strive to add more features and further improve so we may provide only the best customer service to you and every other customer.
If you would have any suggestions or would like to give us some feedback, we'll be happy to hear you out.
Best regards,
Kinguin Customer Service
Very nice and polite personnel. I have only had one issue out of approximately ten games that I have ordered and they are working on a solution with the merchant.
Dear Nick,
Thank you very much for your opinion and high rating!
We appreciate you wanted to share your concern. We are glad we could help you and start proceeding to solve the issue, we hope it will be solved smoothly. It is also our top priority to ensure the best support and service.
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
The site is good and fast. Payments are also quick. I got the game on my email very quickly and it worked normally. Good overall
Good store, was a bit afraid at the start but I m very happy about them. Cool games with good prices.
Dear Many,
Thank you for sharing your positive feedback regarding our store.
We are truly happy to hear that you are satisfied with our service and you've found out it is trustworthy.
In case of any questions or doubts, we are available 24/7.
Kind regards,
Kinguin Customer Service
For such a small amount of money I got my windows key activated.
The support team was responsive and they actually did the calling and the activation ID. Very unexpected and cool :)
Dear Andrei
Thank you very much for your positive feedback!
It is our top priority to ensure the best quality of the sold products and your opinion has a great value to us!
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
I have already bought more than 20 games on Kinguin and I have never been disappointed. I love their offers and deals.
Dear Sven,
Thank you for your message and high rating.
We are happy to hear you are satisfied with our service.
We really appreciate you as our customer, it is our top priority to ensure the best quality of the sold products.
If you have any questions or doubts, we encourage you to contact us via Live Chat or our ticketing system. We are available at your service 24/7.
Kind regards
Kinguin Customer Support
My favourite store with keys! A lot of games to choose from, very low prices - what more could you want?!
Dear Simon,
We really appreciate your message and high rating!
We are glad our service is satisfactory for you. Have a joy with purchased keys!
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
Just great, picked FIFA 18 at a very low price, got my key in less than a minute and everything worked perfectly. Will order something else for sure!
Bought a cd-key here for steam, activated it without a problem. There were some issues with paypal, but nothing big. I'd still recommend it over buying on other shady websites.
I was a bit afraid to order at kinguin.net after reading bad reviews here but I had no choice than trying it out due to my need (steam limitation of paypal for me).
It was my first order experience and I fall into on-hold due to security reasons. And, it was true as it supposed to be. However, I posted a ticket and went to live chat too. It was handled by Tolly (on ticket), then Rafael on chat, transferred to Dominik who helped me throughout the issue. I had to verify my identity but it was fine to me. Overall, I found the team very helpful and specially thanks to Dominik the way I was treated and resolved:)
Highly recommended site if you are legitimate and real person (no fraud).
They don't check the key's before selling them? The key I bought was already used.
Dear Mario,
Thank you for your feedback.
We would like to kindly inform you that Kinguin is a marketplace which is offering products from 3rd party sellers. It is our main concern to ensure the best quality of the sold products. Sadly, we are aware that despite our biggest efforts mistakes might happen. We would be more than happy to look into this problem and provide you with a satisfying solution. If possible, we would kindly ask you to provide us with an Order ID. We encourage you to contact us via Live Chat or our ticketing system. We are available at your service 24/7
Kind regards
Kinguin Customer Support
Do not purchase from "Kinguin"You don`t get what you pay for. They put your order on hold, and play you at your game (free to try) to obtain a refund.
Dear Brian
Thank you for your feedback.
We would like to kindly inform that we are obligated to protect the safety of the transactions and our customer's accounts. Due to it some of the orders might require additional authorization before we are able to complete them. We understand that it might be troublesome and we apologize for the inconvenience caused. Please be assured that we only keep in mind safeness of the purchases.
We would be more than happy to clarify this matter. To do so we would kindly ask you to provide us with an order ID. We strongly encourage to contact us via Live Chat or our ticketing system. We are available at your service 24/7.
Kind regards
Kinguin Customer Support
I purchased a Division Game Key and it was revoked by Ubisoft because it was a fraudulent/stolen key. I contact Kinguin who is now ignoring my Ticket. I also contacted Ubisoft who had this to say:
*******@Ubisoft Support Mar 31,2016 at 09:20 AM EDT I sincerely apologize for the delayed response. We have been extremely busy as of late and are working to answer all of the support cases that are coming in.
The key is valid but has been revoked in the system. We have no information regarding the reason for the revocation. Keys acquired fraudulently are regularly sent to us stating that they need to be revoked in our system, and we are not given individual details on each key that is provided.
We are unable to provide any details regarding the games activation unless you are able to confirm ownership of the Uplay account. You will need to contact the vendor where you purchased the key for additional support.
We recommend purchasing our downloadable PC games directly from the Uplay Shop or from companies who have a digital distribution agreement with Ubisoft as they receive the game files and keys directly from Ubisoft. You will find a full listing of approved digital retail vendors here: https://support.ubi.com/.../approved.../kA*******ekN9CAI
Kinguin is not only faking reputation but is frequently stealing money by selling fraudulent game keys or not delivering at all. Even if you had a successful purchase it's a matter of time before you become a victim. Avoid Kinguin and use verified vendors for game keys.
Dear Blacklight
Thank you for your feedback.
We sincerely apologise for the unpleasant situation. We would like to kindly inform you that Kinguin is a marketplace which is offering products from 3rd party sellers. We are doing our best to ensure the best quality of the sold products. We would really like to look into your case to see what happened and bring a positive solution. We are constantly working on improving our site and we will be more than happy for a chance to make up for the bad experience.
We encourage you to contact us via our ticketing system or LiveChat. We are available for you 24/7.
Kind regards,
Kinguin Customer Support
Ordered plenty of games to Steam from there as they are cheaper. Has worked flawlessly. The buyer has to take a bit of care to see that the game really is available in Steam and remove the one extra cost purchase protection cost (~1). Other than that no complaints.
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Renildo,
Thank you for sharing your feedback and voicing your concern.
If you have any suggestions regarding our current, or possibly new, payment methods we would be interested in what you have to say since we value customer feedback for each and every area in which we operate.
We apologize for any inconvenience you may have encountered, positive customer experience is one of our highest priorities.
If you have any issues or questions please remember that our LiveChat is available 24/7 and we're at your disposal.
Best regards,
Kinguin Customer Service