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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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The support team does nothing but help. I can't say anything negative about them or their site, and while I am sorry for those who have had bad experiences, it doesn't deter me at all :) Viktor, and everyone else in their LiveChat team, do awesome work and get everything done quick, going far and beyond to help me. So happy I chose Kinguin over G2A!
Short version: I bought a windows 10 key, it is invalid. They tried to get me to fake a BS hack to activate it. Requested a refund as Microsoft verified this isnt what they sold me. Jerked me around for 3 weeks before promising a refund in 5 days. 3 weeks later, no refund and I'm still messing with them. Avoid at all costs.
Long Version: Purchased windows 10 pro and buyer protection. They key did not work so I tried contacting Kinguin, they didn't respond. Naturally believing I had purchased a legitimate product I contacted Microsoft for the help Kinguin wasn't providing. Microsoft informed me that what I had received was a "downgrade key" to take windows 10 pro and downgrade it to home. This violates section 5 of their terms of service. After 5 days without a response from kinguin I wrote a bad review and poof, support responded. Kinguin informed me that I could only activate my key with the automated windows 8 support phone line (HACK) but tried to convince me the key was what they sold and that Microsoft was wrong, about their own software and key. I called Microsoft again, a different support person verified what the first had said, this key is not as advertised. I demanded a refund as this violates their terms and I purchased the buyer protection, they jerked me around for weeks. After finally agreeing to a refund they informed me that it would take up to 5 business days, and that responding to that message would reset my wait, so I patiently waited. 3 weeks passed (now like 6 from original purchase) still with no refund. Almost 2 months in and I am still in contact with Kinguin over this issue, but I can no longer count the shady experiences and lies they have told me.
Hello Will,
Thank you for sharing your opinion.
We regret to inform you that after certain technical difficulties your refund wasn't processed successfully. We had to request it again and we hope the refund reaches you soon. We're sincerely sorry for the unimaginable delay you experienced.
Please note also that we treat all customers equally, regardless of whether they contact us in a ticket or on a review site, even if these two communication channels are handled by the respective departments. Our response time depends on the traffic during a given day.
Should you encounter any further issues, please contact us so we can fix them as soon as possible.
Best regards,
Beatrice
Ordered a game. But got the wrong one (this one where more expensive though and i didnt really care about it being wrong) but i left a positive review on the website with as comment that i got a different version. Within no time i got a reply from Kinguin with a question to contact them about it. Even though i didn't see it as an issue they wanted it to be resolved with the seller to make sure similair issue wont happen again. This is a good plus to me because they read every comment and want to make sure you get what you order and not something else.
Dear Peter,
Thank you for the amazing review and high rating.
As customer satisfaction is very dear to us, we're happy to see that we left such an impression. As a lot of us are gamers, we can understand the situation and we want to make sure everything is in order.
Furthermore, we want to ensure that our customers consider us a reliable and trustworthy store with a friendly and helpful support team.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
Just no words, he was very kind, clear and helped me out very well. Now i dont get why i need to enter at least 100 characters. Is this enough?
Dear Seth,
Thank you for your kind words, rest assured that what you've written is plenty.
We're happy to hear that you like our store and the service provided. It's our great hope to deliver great games at great prices to awesome customers.
Remember that if you ever need our help, you can contact us either via a ticket message or by coming to LiveChat (available 24/7).
Best regards,
Pat
Bought a CD Key for Microsoft Office, didn't work. I was fuming, so I contacted support. Within 5 minutes I was talked through the problem, and given a solution that worked. Perfect service.
Dear Steve,
Thank you for the high rating even though you had an issue with your purchase.
We hope that this won't discourage you from visiting our store again and you'll give us a chance.
Furthermore, we're happy to hear that you found our support to be of such high quality, it's our goal to ensure all of our customers receive only the best help when they contact us.
Best regards,
Pat
They steal your money and blame someone else. And after that they want my id card and my bank card to "give me" my money back
Dear Enrick,
Thank you for sharing your opinion.
We would like to apologise for any inconveniences you have experienced. Rest assured that we do everything we can to resolve any issue reported. Could we have your order number, please? We will check the details of the case.
We hope to hear from you soon!
Best regards,
Margo
Quick and easy support.
I had an already used steam key and got my money back after 24 hours.
The Support was very kind :)
Hey there Chuck,
Thank you for the kind words and top-notch rating.
Glad to hear that your issue has been resolved and that our team was up to the task.
Of course, we apologize for the issue in the first place and assure you that should you give us a chance, further purchases in our store will only be better and hopefully, more fun.
Remember that if you need any additional help, we're available 24/7.
Best regards,
Pat
Great customer service and you never have to worry about being ripped off. I do recommend purchasing the buyer protection however.
Hello Matt,
We appreciate your review and rating.
With great customers like you, it's only fair that we provide great service and support.
We hope that you're enjoying the website and our store catalog, we're always on the lookout for things to add and ways to improve.
Stick around to see what we have in store for the future!
Best regards,
Pat
Got wrong key unable to cancel the order...
Last time I bought a game from them.
And now Im just filling out the words.
Hello,
Thank you for your feedback.
We would like to assure you that we will do our best to help you with that issue.
Please provide us with your order number - we will check it and contact you in order to resolve the problem.
You can also contact us on LiveChat, we are available 24/7, ready to help!
Best regards,
Margo
'Kinguin' is a great, tremendous, unbelievable and wonderful marketplace of friendly and fair folks with a penchant for offering fast services and great products at criminally low prices. Reliable and recommended!
Dear Isaac,
Thank you for the fantastic, extraordinary, kind and awesome comment!
As it's priority to be exactly what you described, we're really happy to see you think about our store in such way.
We want every customer to feel extra great when they find that one desired title at a great price so they can enjoy the game as fast as possible.
Stay awesome and game on!
Best regards,
Pat
They solved my problem within half an hour. I'am grateful for customer service like this. Very kind perosnal and they are very helpful and undestanding
Hello Michal,
Thank you for the rating and review.
It's fantastic that our team was able to resolve the issue so fast for you. It's our hope that this small inconvenience won't stop you from visiting our store in the future.
We're planning many a great thing for the future and we want all of our customers to check it out.
Should you have any questions or require additional help, we are at your disposal 24/7, also on LiveChat.
Best regards,
Pat
The best site for buying games. I have bought several games from there like CS: GO and PUBG. Now i want to buy Far Cry 5 Gold Edition and i will. I suggest you buying from there.
Hello George,
Thanks for the kind words and high rating.
Great to hear our catalog is up to your liking and that you can find what you want, at the prices you want.
We highly recommend Far Cry 5, great game and it's quite fun to stream as well.
Hope to see you around!
Best regards,
Pat
I've bought 3 licenses, 2 for MS product and 1 for a game. Good efficient transaction. Online help / chat was also very prompt.
Hello Mohamad,
Thank you for the comment and rating.
It's a pleasure to provide high-quality service and customer support to great customers like you.
We hope that you will visit us in the future to see how we constantly change and improve.
Best regards,
Pat
Be careful when you buy from the marketplace. They DO oversell keys and you will not be able to register or activate your product. Rather go directly to the official source when buying your product.
Hello,
Thank you for your review.
As you have mentioned, we are a marketplace, and as such, we do not hold control over our merchants' stock. If they do however make a mistake and someone purchases already used key we always do our best to resolve the issue in favor of the customer.
If you have any questions regarding that matter feel free to contact us anytime via our LiveChat.
With regards,
Hans
Everything OK with my transactions. My only problems with the site, for now, are the lack of some titles which can only be choosed if you ask the site to include them. No movement of the staff before this to make things easier. Also, the limit of keys you can sell is very low, even after various transactions.
Hello Thiago,
Thank you for the comment and high rating.
We're sorry to hear that some aspects of our website aren't up to your expectations. As we are always on the lookout for things to change for the better, your feedback is very appreciated.
Should you have any questions or additional suggestions how we can improve, our LiveChat is at your disposal 24/7.
Best regards,
Pat
You dont get pre-order content when you pre-order, they sell it to you after for overprice. And they can't file your complaint into one of their forms, then they wont help you.
I bought games from them before but no more.
Dear Christian,
Please accept our apologies for not meeting your expectations. We assure you that we are always trying to improve, to keep our customers satisfied and we hope to get better and better!
We are sorry that you have experienced inconvenience in regard to your purchase. We would like to investigate that case. Could you please provide us with your order number? We would appreciate that.
We invite you also on our LiveChat. Our agents are available 24/7 and they will be very glad to answer all your questions.
We are hoping to see you soon!
Best regards,
Margo
I had a problem and they helped me very fast :D i boughted 5 games or even more (if you are seeing this, Hello Paula^^)
Dear Lucas,
Thank you for the review as well as rating.
Glad to hear that the issue you had has been resolved and in the time you deem appropriate.
We are also happy that you gave us another chance and kept checking out our website.
Hope to see you around!
Best regards,
Pat
I bought the game but only got an email from PayPal, and nothing else. I contacted support, and i was able to get it in under 2 minutes! Amazing support.
Hello,
Thank you very much for your positive review.
The satisfaction of our customers is a top priority for us, therefore we are happy to hear you've enjoyed our service. Feel free to contact us anytime you have questions or requests. We are always here to help you.
Kind regards,
Nataliia
Had issues with key and Kinguin customer service got it working immediately! Life savers! Love the service and will be buying from again!
Dear Nicholas,
Thank you for taking the time to leave a review.
Sorry for the inconvenience regarding your key and we're glad to hear that the issue has been sorted out.
It's our goal to provide only the best customer service and it's great that you think we did.
Hope to see you around, we always have great deals in store!
Best regards,
Pat
Have bought many things over the years, 37 to be precize, of all these orders, i have only contacted the support twice, and both time, they helped and resolved the issue within 30 minutes.
Would recommend
Hello Martin,
Thank you for the review and rating.
Always great to see a long time customer be satisfied with our store and support.
We're planning a lot of exciting new things for the future and it's our great hope that it will make you like our store even more.
Stay awesome and game on!
Best regards,
Pat
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Richard,
Thank you for the great rating and amazingly kind words.
We are really happy to hear that you consider us spectacular and we are certainly overjoyed that our support team left such an astonishing impression.
A lot of us, here at Kinguin, are gamers so we know how customers might feel should something go wrong and we try to do our best to provide the same quality of service we ourselves would expect to see.
That said, we'll continue to be spectacular every day, for customers such as yourself and everyone else that comes to visit our store. After all, by gamers - for gamers.
And hey, if you have any questions, problems or even suggestions about what else can we do to be an even better website and store, don't hesitate to contact us on LiveChat or via a ticket.
Keep calm and game on!
Best regards,
Pat