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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
This summary is generated by AI, based on text from customer reviews
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UPDATE 23/3/2018
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I've been buying games, gift cards, software keys basically everything from this website constantly for more than a year now and I can't be more satisfied than this! The prices are very cheap and the support agents are extremely friendly, if I was able to rate it again I would give it another 5 starts for sure! Keep up the amazing service Kinguin! Please don't go the way G2A went and ruin this beautiful service!
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I bought many games from Kinguin, and they all got delivered instantly without a delay and without a single problem during checking out!
Awesome service I'd definitely give it more than 5 star if I could.
Note: Just had an issue with an order and it got solved instantly with the LiveChat even without their "Kinguin Buyer Protection", the support agent was extremely friendly I only talked to him for 10 minutes and it felt like he was my friend for a life-time! This was the best support I had my entire life!
SCAM!
Used code, this company is a scam, do not get involved and if you have you best change your credit card info ASAP
Hello!
We're very sorry to hear you're dissatisfied with your experience as our Customer. We would like to assure you that we will do our best to help you solve any issues you have encountered! If you are having any trouble activating a key purchased in our store, please do not hesitate to contact us - we are always ready to help in such situations and many more! To speed up the process of handling you case, could you please provide us with your order number? We will look into your case right away.
Should you require immediate assistance, please feel free to contact our 24/7 LiveChat anytime you wish.
Best regards,
Pola
Hi!
I continue to maintain that the site, the ever expanding, changing, and the buyer or seller, both strive to meet and meet the demands.
I think the site is in the top site, in this category that the page represents and is constantly adjusting to the alternating market, my needs continue to be satisfactory and appropriate to me.
Of course, everyone has an opinion about it. I have only shared my own opinion with people, and that is just my humble opinion and experience with the site.
Thank you for reading it. Have a nice day.
Dear Istvan,
Your kind words and amazing review are highly appreciated.
It's great to hear that our website design is to your liking and you consider it user-friendly.
We always want to provide only the best service to our customers, that includes making sure the interface of our website is easy to navigate.
Not only that, we're happy to hear our support team was able to help you out with your questions or issues.
Best regards,
Pat
I stumbled across Kinguin about a year ago looking for some cheaper alternatives to Steam. I've placed maybe 5 orders for a total of maybe about $40. I've also looked into selling a few keys myself on there. The prices you get are great when you compare them to full retail. Also, even though I don't spend much there, the two times I've used their chat feature they've been amazingly friendly and treated me like I've been the guy paying to keep the lights on. I've only ever had one issue with a key that was already used, and even though I didn't opt for the buyer protection they went ahead and took care of coordinating everything to make it right. It was only a $1.39 game, but again, they treated me like my issue was the most important they had to do. I've used a few similar sites, but after my last experience with Kinguin, I won't be going anywhere else again.
Dear David,
We'd like to thank you for the amazing review and the high rating.
Customer satisfaction is important to us and as such, we want to make sure every customer, regardless of their purchase, is given only the best support.
We're happy to hear that we left such great impression and that your problem has been swiftly resolved.
We hope that you will keep on visiting our store and checking out what we have to offer.
Best regards,
Pat
El proceso de compra ha sido fácil y muy rápido. Me surgieron dudas, abrí un chat y en cinco minutos tenía todas mis dudas resueltas y estaba jugando con mis juegos nuevos.
Un gran servicio
Pretty sure that there are no better place to buy games at best prices :P Don't waste more time reading comments and go into Kinguin! :D
Hey Arkioner,
Thanks for the awesome comment!
Happy to hear you like our store so much, it's our priority to be a great store with a friendly Kinguin mascot.
We hope that all the titles you bought in our store were a lot of fun and we hope that you'll visit us again the future.
Don't waste more time reading replies and go play games!
Best regards,
Pat
After few orders they ask me for verification. I passed it and they dispatch my order, but they were switch off credit card option at checkout for me. Nice move! Steam, I bring this money to you, because other is so frightened =)
Hello,
Thank you for your cooperation during the verification process. Please be assured that we only keep in mind safety of your account. Thus, in some cases additional steps to authenticate an order are necessary. We understand that it might be difficult and we sincerely apologise for the inconvenience. Sadly, due to security matters, we were forced to set additional limitations on your account. Please keep in mind that it was done only to ensure the safety of your account and transaction.
Please contact us if you have any questions, we will be happy to help.
Best regards
Ewa
Buying and selling is easy and quick, buyer Protection is a great feature!
If you're looking for discounted games for STEAM or ORIGIN, look no further!
Hello Mike,
Thank you for your interest and your positive feedback.
The satisfaction of our customers will always be our top priority, therefore we will keep on doing our best to provide you with the top-notch service.
Kind regards,
Nataliia
Prices are great. Had a Win Key come up invalid. But easily the most competent, articulate and patient CS I've had in a while.
Hello there!
Thank you for taking the time to write a review, the high rating is appreciated as well.
We're happy to hear that we were able to provide such high quality of service to you and that your issue has been resolved.
Of course, if you have any suggestions on how we can further improve or have some questions for us, we're at your disposal 24/7 on LiveChat.
Best regards,
Pat
My Key was unusable. I used the Live Chat for support. It is a fast Support and i am very staisfied with the service. Thumbs Up and keep it up.
Dear Marco,
We appreciate the high rating and kind words.
Please accept our apologies for the experienced issue and we hope that now everything is as you want it to be.
We're glad that our support team was able to sort the issue for you and provide high quality of service.
Rest assured, as long as we have great customers such as yourself, we'll keep up going the extra mile to make sure our customers get only the best.
Best regards,
Pat
The order process was quick and easy, and when I had an issue I reached out to the live chat support and within minutes had the issue resolved. This company deserves the hype it gets and I definitely recommend them to everyone I know.
Hello,
Thank you very much for posting your opinion!
Your satisfaction is a great compliment and we are extremely happy that we meet your expectations in so many fields. We will keep improving for you!
Kind regards,
Nieszka
Hugo the person who answer me was very kind and patient, i was confused because i think i was doing things correctly but hugo was right, i was wrong so now im waiting for a solution to my problem
Hello Tomas,
Thanks for writing a review and rating our store.
We hope that your issue has been resolved and we're happy to hear that Hugo was such great help.
Of course, remember that should you ever need additional assistance our team is at your disposal 24/7.
Best regards,
Pat
Don't forget to buy the insurance and you have your key after all. They are truly there to help you if you have a problem
Hello Northfolk!
Thanks for taking the time to leave a comment and rate our store.
Glad to see the service we provide lived up to your expectations and that you enjoy our offer.
Additionally, we're happy to hear that whatever issue you had, our support team was able to sort it out for you.
Hope to see you again!
Best regards,
Pat
Great support team and site features, would recommend. Live chat is always easy and they generally always get my stuff fixed.
Hello,
Thank you very much for your kind words!
We are very happy to see you satisfied with our service and support via LiveChat. Our staff is very friendly and always ready to answer any questions that may arise!
See you again soon!
Kind regards,
Nieszka
I'm very satisfied with this website I recommend it if you want to buy games cheap, plus there is a good review system too!
Hello Erik,
Your review of our review system is much appreciated!
It's great to see yet another happy customer that found a place for their gaming purchases, it's a wonderful hobby and we're glad we can help you keep on doing it.
Should you ever need any game recommendation or help with an order, our support team will be more than happy to help out.
Best regards,
Pat
If you are looking to sell your windows keys here, I wouldn't recommend it, I had to wait 3 weeks to be verified to sell keys then they made me fill out the same exact application TWO MORE TIMES, just to be turned down for "insufficient information" when I clearly answered every box in full.
Hello,
Thank you for your feedback and we apologise that you have encountered issues with your case.
Unfortunately not every person can sell software keys in our store. Before such a thing is possible we need to verify the keys thoroughly and, unfortunately, this may take some time. We apologise that yours took so long and that it has been denied in the end. Our top priority is to provide our customers with the best products we can possibly offer, that is why a verification regarding certain keys is extremely necessary. If you provide us with more information (your email registered in our store or even an order number) we will be able to review your case once more.
And regarding our Buyers Protection - this feature is optional and you can choose not to add it to your order, however it is always a good idea to purchase it as it may greatly speed up solving cases concerning issues with keys (invalids, duplicates and so on).
We hope this unpleasant experience will not discourage you from visiting our store again.
Best regards,
Karo
The best site for all keys 5 stars for this site great price and immediately delivery of code. Quick support have all gift card xbox. Psn. Steam. Cs go skins all work great
Hey there!
Thanks for leaving such a great comment about our store!
We hope that all your purchases go smooth and without problems and that each and every game purchased is as great as you hoped.
It's important to us that all customers thing 'Kinguin' when they think about buying their desired titles at great prices.
Remember to visit our store from time to time, we're always trying to come up with new and exciting ways of making gaming even more awesome!
Best regards,
Pat
Quick support, quick key deliveries, massive library of games! Ive bought 2 games so far, and both work without problems (obviously because they are just keys, but they worked and had no problems)
Dear Ryan,
Thank you so much for submitting your review!
We understand how important good games are for our Customers, hence, one of our main focuses is to provide a vast selection of titles with an instant delivery.
We'd like to wish you a great time spent with your games!
Should you have any questions, please feel free to contact us again anytime via our 24/7 LiveChat.
Best regards,
Pola
Good price, immediately delivery of code.
5 Stars for me.
Ottimo sito per l'acquisto di giochi sia per il prezzo che per la rapidità della consegna della chiave da attivare su steam.
Dear Fabrizio,
Thank you for leaving your feedback!
We're thrilled to hear that you're satisfied with our shop. Fast and professional service is our priority when it comes to providing the best experience to our Customers.
In case of any questions, please feel free to contact us anytime! We are available 24/7 on LiveChat\
Best regards,
Pola
It's a marketplace so you never know what you will get sometimes and it is nice to know that as long as you pay for the Buyers-Protection, you are covered no matter what.
Hello Alex!
Thank you very much for sharing your opinion. We value our Customers' feedback and we're glad to hear that our shop meets your expectations. In case of any questions or concerns, we're always there to help you! Our 24/7 LiveChat will gladly issue any assistance needed.
Best regards,
Pola
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lawchak,
Thank you for the fantastic rating and kind words.
It's great to hear that you like our store so much and keep on coming back.
We're also happy that your issue has been resolved by our team of aces and that this didn't discourage you from our service.
If you ever need any help, be it game recommendation or an issue with your purchase, we're available 24/7 to help out.
Best regards,
Pat