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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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Never had problems buying games, love the page and the customer services are good. Never had the chance to buy in another page because im from chile and my card it's not allowed in every payment method, so in kinguin yes, and i think they have a lot of offers and good amount of payment methods. Love that, and love kinguin.
Some of the worst customer service I've ever spoken to. I bought a couple of Office keys that were already activated. An hour and twenty minutes on webchat to get the support agent to acknowledge that "valid key" does not fix the issue of a valid key that has already been activated.
I used them a lot before this and the keys were always good for games, but now I'm a bit unsure they can be trusted.
Oh also, I forgot to mention. I'd sent a report to paypal, they'd contacted Kinguin and both my orders were marked "refunded." But when I spoke to Kinguin on webchat to check how long it would take, the support agent told me that in this context "refunded" did not mean "refunded." It meant sometime in the next 20 days someone would take a look at my report.
Dear Conor,
Please accept our sincerest apologies for the experienced situation.
We would like to inform you that the refund has been already sent and you will receive your funds as soon as the payment method operator processes it.
We also want to clarify the confusion connected to the "refunded" status.
This message is displayed when the funds are taken from us by the payment method operator even if it doesn't reach you.
We are aware that this may cause misunderstandings and we want to apologize for it.
Best regards,
Monica
Todos nosotros deberíamos de comprar aqui. Actualmente he realizado varias compras y estoy contentisimo con el servicio, he comprado tarjetas psn a un precio reducido que despues he podido utilizar para mis juegos favoritos
Excellent website to get your games from. I've neve had any problem so would recommend. Got my game key within minutes
Hey there Sasha!
We appreciate your review and rating.
We're always happy to see yet another satisfied customer and gamer who found our website adequate and up to the task of providing great games at awesome prices.
It's our hope that whatever title you bought on our website brought you a ton of fun and some quality gaming time.
If you ever have any ideas how we can further improve or have any questions, we're available on LiveChat both day and night.
Keep calm and game on!
Best regards,
Pat
Someone got my personal information and Support helped me really fast, straight to the point, and provided me with great tips.
Great service. Support very helpful. Live chat works perfect, atleast for me: D
Great prices for trust. No scams from my experience
Hello there Arvis,
Thank you for your awesome feedback, we highly appreciate it.
We are happy to hear you are satisfied with our store and LiveChat. We are constantly working on providing our customers solely with the top-notch service and we hope to see you back in our store soon:)
Should you have any inquiries, feel free to contact us right away. We are available 24/7 for you.
Kind regards,
Nataliia
Keys work and if they don't live chat helps you step by step. Only had issue with one key but live chat refunded the purchase after a couple of screenshots.
Great prices, customer service via chat was awesome. Polite and reliable. Payment rarely has any issues.
Dear Jordan,
We are grateful you decided to share the experience you have had with our service!
Thank you very much for appreciating our effort to provide the best quality service. We are happy you can enjoy a wide range of games with really good prices.
Our job is something we really like to do, we adore to help customers like you with any issue, question or doubt that may appear. Being polite and helpful is something natural for us and we appreciate it matters for you!
We wish you more pleasant experiences with our store!
Please remember that you can contact us always with any question, feedback or suggestions regarding our website’s features. We will be always at your disposal and we will be more than happy to assist you again.
Best wishes,
Eva
Been using this site for years to buy and sell keys. Never had any issues. The support is also very good and helpful!
I bought a Shark Card for GTA Online and it was $11 cheaper than the Xbox Store and the code was sent to me within minutes and it worked first try. Legit site with no complaints and the customer service was fast and friendly when I asked where my code was that's when they told me it is in the "Dashboard" under your account.
Dear Brandon,
Thank you for your positive review!
We are really glad you experienced such a good service on our site. We always take care of attractive prices and fast delivery so our amazing customers may enjoy more games that are sent instantly! It also brings us joy that our support meets your expectations. It is a real pleasure for us to assist you, provide you with tips or help with any issue. We are treating all of you as a part of our family.
Please remember that with any further doubt you can always contact us via LiveChat. We will be more than happy to talk to you.
Kind regards,
Eva
Every Problem was solved in the live Chat, thanks for the Great Support, i would reccomend this Site to my Friends and i would buy there again! 10 Stars!
Dear Michelangelo,
We appreciate your opinion, thank you very much for sharing it with us!
We work and sweat for you to provide the best support possible and we are happy our team helped you out with all the issues that appeared and made it in a satisfactory way! It is so good you have a pleasant shopping experience.
We wish you and your friends wonderful moments with the purchased games!
If you ever need help or have feedback or suggestions regarding our website’s features, keep in mind we’re available 24/7 to answer any questions you may have.
Best regards,
Eva
I've been buying my games from kinguin since ~2 years they are the best <3
If you have a problem they will handle it in a minutes via live chat
The best of the best.
I'm very pleased with kinguin, because everything is fast. They respond quickly to live chat and meet time. They're always online, and you can ask them about everything and respond quickly.
Dear Vania,
Thank you for your kind words and review!
We're happy that you found your visit to our store to be to your liking and we most certainly appreciate the rating which you gave us.
As a lot of us here at Kinguin are gamers, we know how important it is to have a website where you can buy game keys at great prices and swiftly receive them.
It's our great hope that we may keep up with your expectations and deliver you a great service which is constantly improving.
Keep calm and game on!
Best regards,
Pat
If you want to buy a windows key just to activate it you can but be aware.
Kinguin is just reselling already used windows key and tells you to activate the key by phone. Because with the activation by phone you can tell that you have reinstalled your hardware and want to use the same key again. Microsoft can't do anything against that but it violates the terms and services of Microsoft.
You might have a key that have been used by 10 other people or more.
However it still remains the cheapest way to activate a valid windows and if you don't care about legal morality.
Fun fact after claiming a refund because i assume from my point of view that it is illegal and they shouldn't have sold be an already used key, they gave me a proposal to resold the key so i can be refunded. (key that was already used and that i could have used)
Hello Patrick,
Thank you for your feedback.
Please accept our most sincere apologies for the situation you encountered. We were able to locate your case in the system and after investigating it thoroughly, we'd like to offer you a full refund.
Kindly check your ticket where you can find the details.
We hope this unpleasant experience will not discourage you from visiting our store again.
Best regards,
Beatrice
Have bought many a game from Kinguin, even one i already owned (silly me) and they refunded me straight away after verifying i hadn't redeemed.
Then i bought a game after with the refund money via the nvidia deal thingo for the gtx1080ti but it was invalid as it had expired (the date ended apparently didn't know that type of deal existed but pretty sad that they have end dates)
But i put in a ticket, and it was resolved within 24 hours as they contacted the seller and got my refund for me.
10/10 one of the best digital marketplaces for video games whether it be Xbox, Ps4 or PC.
Dear Brendan,
It is a pleasure to read such a kind comment!
Your opinion is highly appreciated and we are happy to hear that you are pleased with our service.
Please bear in mind that resolving issues of our Customers is our priority.
We are doing our best to help our Clients and we are really thankful for your cooperation as it helped us to fix the issue even faster.
In case of any questions, we will be more than happy to answer you via our LiveChat.
We are lucky to have Customers like you!
Best regards,
Monica
Got the key for Windows 10, then tried it on my machine and it was being used on a different computer. Had to go through a huge process of reinstalling windows on the new machine I built just to find out I never needed to do that they could have just called Microsoft and got it working. My personal opinion is that it wasn't worth the effort and getting transferred to an automated system multiple times before they finally helped me.
Dear Nathan,
Thank you for your message. We appreciate that you have shared your feedback with us.
We are sorry to hear that you had to go through such a complicated process before our support took care of your case and we are glad it is resolved already.
We would like to assure you that our customer's satisfaction is a priority for us, we take every request seriously and we try to solve it as smoothly as possible. The automated system usually helps us with that.
Nevertheless, the situation is unacceptable and we assume it was uncomfortable for you. Therefore, as a compensation, we have sent you a gift: Hot Random Game. We hope you will enjoy it.
Please feel free to contact us with any further question or doubt. We are at your service 24/7 and it will be a pleasure for us to converse with you again.
Best regards,
Kinguin Customer Service
Had no problem buying different keys, just follow the instructions and the keys works fine. It saved me alot of money that i can spend on other stuff.
I have been using this site for a year now. Already bought 5 games (AAA titles that just came out) for a bargain. Never had any problems and the support responds really fast and is always helpfull.
Dont buy games on Steam, buy them on Kinguin!
And I never had any problem. I talked to their support many times and they were always a great help, answered patiently so I am happy with them.
The support agents that I had gotten into contact with were very fast, they listened and read every question and problem that I had. I'll absolutely use Kinguin for the rest of my purchases.
Dear Nicholas,
We appreciate your positive comment and rating.
Security of our customers' purchases is highly important to us so we are glad to hear that your problem has been resolved swiftly.
Furthermore, we are happy to hear that you found our support team helpful and that they were able to provide a satisfactory level of service.
If you would have any other problems please remember that you can always contact us, be it on our LiveChat or by our store's ticket system.
Best regards,
Kinguin Customer Service
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Sebastian,
Thank you very much for your review.
We are very happy to see you pleased with our services! We are hoping to get better and better and such opinions bring joy to our hearts.
We wish you a lovely time and fun with the games!
Kind regards,
Nieszka