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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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Unfortunately, payment was cancelled. I started the live chat and was helped within seconds. Got my eurBalance back, and received a new 10% voucher because my own one was aborted. 10/10!
I have been buying a number of apps and games from Kinguin, most were
Well below market price (at first sight). But after the last purchase, I no longer recommend them: 1. The taxes they put on them are not seen at first, so your end price may be up to 60% higher than originally shown.
2. The reason that I recommend to avoid them however: I bought the Age of
Empires Definitive Edition from them, the key worked just fine, but the
Game did not install. I had no idea that this is a global issue, but the
Kinguin support desk immediately sent a whole list of forum
Discussions, showing that they are clearly aware of the fact that this
Game CANNOT be installed. So they are selling a key to a game they are
Aware of that it does not work. Shady business practice. At the very
First feedback they immediately wrote they "regret" not be able to
Refund, because the key worked.
3. On top, with all the taxes, I paid the same amount as I would have directly from the MS store. Where I could have reimbursed it immediately.
So no, I will not buy from Kinguin anymore and do not recommend, as they will screw you at the first occasion.
They reply to queries within a day and have a live chat and remote desktop service where they get things sorted quickly.
Im so pleased to service i got! Supports do good job and it was fast too! Cos support was so awesome, i can continue my shopping on G2P. So supports for the win! :)
Got a few games and they worked alright. Then I bought a game and the key was already used. I posted everything to prove I was scammed and still got no refund or new key. Avoid this site.
Dear Tomi,
Thank you for sharing you opinion!
We are dealing with high traffic at last days so we may respond with some delays and we are very sorry for that!
For that reasons we invite you to contact us on LiveChat. We will do our best to assist!
We hope that the case will be clarified soon!
With regards,
Margo
I've bought from here a couple of times, an even when theres an issue. Which most time isn't there doing. I get help so fast and easy I'd do it again. <3 <3
I was worried when I activated a product key on my computer that it was a scam, because Windows said it was an invalid key and was activated too many times. So I immediately contacted the Kinguin Chat to see if they would be able to resolve my problem. I got a hold of Pat. Pat was able to walk me through a whole process of tests and installations and uninstalls etc. Well, long story short he was able to get the product key activated for me. It was almost unreal how quick it happened. Also, to mention, the fact that he/she was able to respond to each statement so quickly and with an actual human response was super helpful.
Kinguin is a very good service with reputation.
Great prices and istant delivery is granted.
You can get your games at the lowest prices from various sources.
Had an error with the activation, customer service responded fast, was quick and easy. Fixed my problem with no complications. I can recommend this as a viable and reliable source to buy from.
I had trouble activating windows 10. After googling, calling phone numbers and asking on the microsoft forums I tried the 24/7 live chat. After just a few questions they were able to help me and send a working validation key.
Awesome service with awesome prices! 10++++
P.s. (the site has a very important live chat 24/7)
Well done
Instant reply, fast and they fix my problem in no time. I had a problem activating an OEM windows 10 key, told them and the managed everything to activate my Windows.
Highly recommended.
I bought an old game that had no one playing online. This was my fault and I requested a refund within the next day of purchasing. A purchase of only $13.69, seems small enough to refund, even with their buyer protection plan. NO action was done by the support agent to keep me as a customer.
Hello,
We're very sorry for the experience you had.
Unfortunately we were unable to track down the case with the information you had provided. Therefore we kindly ask you to contact us on LiveChat or through our ticketing system.
We are looking forward to hearing from you!
With regards,
Hans
Don't listen to any other review saying otherwise. After reading more then 10 bad reviews about the same issue I had I can guarantee the problem was user error and not the customer service. Never in my life have I received better help from customer service. I am looking at you SEBASTIAN.
Good prices, support is great. I have never have a problem and mainly it's really the most trustworthy site at least for games...
I signed up and tried buying my first Game, and I was worried that I might of got ripped off, the Game didn't show up in my library, so I talked to the live team, and they sorted it out, it ended up in my library and I got my game code
The "Key Penguin" is, atleast for me, still one of the most trustworthy key-sellers around.
+low prices
+instant delivery
+really good customer-support, just in case something goes wrong
I bought a Windows 10 key through Kinguin, and it returned as invalid, so I turned to support and they helped me get it properly activated, through simple instructions, practically anyone could follow.
I'm buying here again!
Website with better prices without problems but if you have one, there is so many way to contact us and resolve your problem.
I got a non working key but m y feedback suddently changed from negative to positive without my consent
Hello Dominik,
We are very sorry to hear how are you feeling about our service. We are aware that feedbacks are important part of customer experience. Please note that it was never our intention to limit your right to express your opinion. Therefore, as you have wished your comment is back online. Thank you for your understanding in this matter.
Best regards
Ewa
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Peka,
We understand that it is a stressful situation. Please be informed that the encountered difficulty is not caused by the key itself but technical difficulties on the developer site. Moreover, we would like to clarify that this issue does not refer to every single user at all times. Installation issues can be fixed with clearing temporary files or cache of the platform store. We would kindly ask you to reconsider using the provided solutions.
Despite the rating, we would like to also express our appreciation for the honest feedback. It is our main task to keep on improving our site to provide you with the best experience possible.
Please feel free to contact us any time you need help. We will be happy to assist you!
Best regards
Ewa