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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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Very nice website for all video games that you want. I got a trouble with some orders and they refunded everything, i could know if i paid or not thanks to the support. Very nice technical support and most of sellers are reliable.
Contacted them a few times already and they always managed to help me really quickly, while being nice and brief. Bought many games from kinguin and all the keys worked
Buy on the regular from here and never have had a bad experience. I will continue to her here well into the future. The customer service is always on hand and will help you out quickly and nicely
I was having trouble with a key I purchased. The technical support was very helpful and made it easy to resolve the problem.
If you buy from here just pray that nothing goes wrong because there customer service it terrible. I We will see if they eventually fix windows ativation
Prices are great and if you are getting cold feet, you can always add insurance to your purchases in case the key doesn't work. I was having trouble with a key and the customer support went above and beyond to help me
Purchased a Windows 10 key and it would not activate. Called Microsoft and they advised that it was already being used (in other words, it's either stolen or they sell the same key several times). I opened a ticket and after more than 24 hours with no response used the online chat option. They claimed that it was Microsoft that was lying, and that they'd be able to activate it right away. But after providing screen shots of the error I was told this was a "very rare case and they'd have to contact the vendor" and that it would take another 24 hours. This is a new PC build and the first time I've used the key, so if this "rare case" applies to you, buyer beware!
Hello,
We're very sorry for the experience you had.
Our team is going to do it's best to help reach resolution for your case, as soon as we have message from the merchant, we will get back to you.
Alternatively you can check with our LiveChat support.
We are looking forward to hearing from you!
With regards,
Hans
Legitimately, that is what Microsofts customer service should have been. I lost my Windows license after a dead motherboard - called Microsoft and got told there was nothing they could do and I would have to go back to the seller of the PC (yeah, they closed).
Bought from Kinguin as they were the cheapest - got a dead key (seriously, buy the protection), was immediately given another one, which also didnt work so the guy messaged the microsoft live chat FOR ME and got my activation key.
The whole time he and I were telling jokes and comparing two very different parts of the world.
They have a customer for life.
Incredible customer service.
1. Erwin courteously reassured me that I can purchase the correct product with a peace of mind.
2. I had trouble activating the key I purchased and they walked me through the step-by-step procedure, troubleshoot the problem, and got it done for me in no time!
As a buyer, the prices are great and the turnaround to receive orders is super-quick.
As a seller, the time it took to register as a merchant was super-quick and internal support has been outstanding.
In comparison to their esteemed competition (waiting for merchant confirmation for five days and counting) it's a no-brainer.
Had an issue with my key, they were extraordinarily helpful, even contacting Microsoft for me. The customer service was quick, too, and knew exactly what to do
I used Kinguin to buy a steam code and had some payment difficulties. I opened up their chat and was impressed at how fast they solved my problem. They even gave me a discount for my troubles. The steam code worked great too :)
I have purchased keys and OEM products from them and it has gone well every time. I can recommend! Even when installs have been bumpy... their customer service staff have resolved any issues promptly.
They were pretty useful when it came to support, I haven't buy product yet, but with support like that, the top ten website ;)
This is a great key site and I would go back to buy more. Not because of their fast and great service, But their great customer service and kinguin protect.
Purchased one product, got another. Even can't leave negative feedback on seller - my proofs are not good enough.
Dear Ivan,
We are sorry to hear that you aren't satisfied by your last experience with our store.
Since you didn't provide any specifics, unfortunately, we weren't able to find your order or account. If you could provide us with an order number, rest assured, we would look into this matter to see what more can be done to make this inconvenient situation more bearable for you.
Our team is at your disposal and we are available both through tickets and our LiveChat. You can contact us at any given time and at your earliest convenience as we are online 24/7.
Best regards,
Pat
Had some issues with keys not working properly but the customer support helped me to resolve them and everything worked out in the end. Great site overall I highly recommend it for cheap keys.
I had a few problems trying to reddeem a CD key code bought in Kinguin.net and after reading the sites FAQ's I couldn't do it, still. After consulting the online chat I was paired with an employee that helped me in a very fast, pleasant and efficient way. I very much enjoyed the experience.
Kinguin, Ive Never Had A Issue With The Site But While Purchasing Doom I Came Into A Issue With A Activation Code. So I Contacted Support And They Helped Me And It Was Very Fast.
Many of the bad reviews are from people who I think don't understand that this is not as secure as buying on the official website or on Steam Store. If you are willing to take the risk or if you are careful from whom you buy from (don't take the lowest price offers that also have negative reviews) you are good to go.
I've never been disappointed and the support team have always solved my problems when they have occurred.
Dear Jake,
We are very grateful for your amazing review!
It is great to know that you appreciate our work and understand how our platform works. We let the merchants sell their products and if there are any issues, we do all we can to investigate and resolve them.
We hope that you enjoy the games you have purchased on our site!
We wish you only positive experiences.
Best regards,
Margo
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are very sorry to hear that you had this experience.
Rest assured that our team will do it's best to help you resolve this issue!
Please bear in mind that our LiveChat is available 24/7 for the quickest resolution of your issue.
With regards,
Hans