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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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I was buying game key on Kinguin.net website and key was not working (key was used before me). I was contacting customer support and Kinguin refund me full ammount i was paid. This was taking about 5 minutes.
Had to confirm my identity by sending ID when I used CRYPTO CURRENCY PAYMENT
BULL$#*!, no further explanation from support agent. No details were provided
I bought the wrong product ( Prepaid card) and they guided me to make the refund and to buy the product I wanted. Thank you very much.
I recommend Kinguin it's nice and easy to navigate through, I brought a few key and only had trouble once, I had a key issue and the support staff was really quick, nice and professional.
It's a nice and trustworthy option to buy game keys with a really cheap price. Some games I bought for less than 10% of the full price. I really recommend it.
Worst site asked for tons of info then closed ticket without explanation beware when sending your info to this site g2a is 100 better you just register and you can start selling
Edit: yeah of course after all the info i gave i had to use the gdpr to force you to delete everything and im not sure you did you still left me waiting a few days who knows if you sold the data to some company before deleting it
Dear Seddiki,
Thank you very much for reaching out to us in regard to that inconvenience.
We are sorry that you are not satisfied with how the case was handled. Unfortunately we were not able to track you in our system. Since we wold like to review the case and check what went wrong, we would like to ask you to contact us on LiveChat (we are available 24/7).
We hope to hear from you soon!
With regards,
Margo
Prices are cheap with frequent offers. The game code providers present on the site are very reliable and in the odd case of receiving a bad code Kinguin offers very good and responsive customer support that is very helpful in resolving conflicts. Very satisfied with my experience.
Kinguin is the better alternative to any other gaming software sites out there. It's a competitive marketplace that relies on honest selling.
I had a key problem witch i suspect i was at fault. Tony was kind enough to walk me through and then just solved my problem thank you very very much
Obviously since they sell cheap Windows 10 keys there may be some doubt as I had too, and my key initially seemed to be false. I figured I would at least contact the Kinguin live chat to see what they would say, and what happened over the course of an hour or so was some of the best customer support I've ever seen. I got the same agent twice, Bastian, and not only did he guide me in the right direction and eventually got the key to work, he even did the activation through Microsoft support himself. To go "third party" and help me to that extent was such a relief and I couldn't be more thankful. I'd never heard of Kinguin before but this experience has made me a customer for sure.
There are some big problems with this site / company. First of all, they are pretty terrible at communication. If you open a support ticket, they email you and tell you to respond to the email with more information -- and then do not respond at all. I finally got online with a chat representative after a 20-minute wait, only to find out you aren't supposed to respond to the email but to update the ticket -- even though the email FROM kinguin said otherwise. They were pretty indignant and rude when I pointed out the issue, basically just declaring "that's why we have the online tickets," and said, "I am not going to argue." Attitude needs adjustment.
The reason I had gotten in touch with them in the first place was that the seller had provided a product key that couldn't be activated online and had to be done by phone.
The final issue with the site is that they don't differentiate between 32- and 64-bit programs.
Ultimately, it's good that I was able to get the program, but would have been happy to pay a little more to avoid the headaches and amount of my time I had to use to get a decent answer to the problem.
My experience was great! I was having a problem with activating Windows with the key I purchased, so I reached out to support, not expecting much. Viktor blew my socks off! Not only did he take care of the issue and helped me activate Windows (he actually did the phone activation for me once we worked some bugs out!), but he was very friendly and patient. Thanks Kingquin, and thanks Viktor!
So I recently bought a Windows 10 key off of Kinguin, but I got a Windows 7 key. I tried to request a refund, but they haven't even done anything yet. This was on Saturday, September eighth, and it's Thursday, September 13 (2018)
Hello Matthew,
Sorry to hear that your experience with Kinguin has not been a completely positive one.
Unfortunately, we were unable to locate your purchase in our database, rest assured, we will be more than happy to look into the problem and provide you with an appropriate solution.
In order to do so, however, we would like to ask you to provide us with an order number or ticket ID so we can review the situation.
Keep in mind that we are available on LiveChat where you can contact us at your earliest convenience as we are available 24/7.
Best regards,
Pat
Really really good support team that twice helped me solve license key issues.
Kinguin is a cheap(ish) way to get the software you need, just make sure you have some time for troubleshooting.
Best Games, Best Prices, AMAZING customer service and always willing to go above and beyond. Couldn't recommend this site more. It's my only go to place.
These guys are the $#*!ing worst. You buy the protection plan, get a fake key. And after a week of talking to the support and sending over 30 screenshots I still have nothing.
Don't buy games here and if you do, don't waste money on the protection.
Pat from the support chat, you can suck one.
Hello,
Please accept our apologies for the less than ideal experience you had.
Of course, we would like to look into the matter and once more review the case however as you did not provide any information which we can use, we can't find your order in our system.
Should you like, you can contact us on LiveChat (available 24/7) and we will look into the issue.
Best regards,
Pat
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
For me the best
Best service and best prices.
If you have a problem, they solve in little time.
Its my number one page to buy keys.
Be very sure of what you buy because the prices are nice but the descriptions regarding language may be unclear and the staff are not nice to deal with. I'm not sure I ever want to shop there again but who knows...
Hello Crystal,
We are very sorry to hear that you are displeased with our Customer Service. We do everything in our power to provide you with the best experience and appropriate descriptions. Therefore, we would be grateful if you could tell us more about the encountered issue. Is there any specific product that turned out to be troublesome? We appreciate every feedback!
Best regards
Ewa
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Clinton,
Thank you for sharing a few words regarding your latest purchase.
We would like to point out that like many stores, in some cases we have to verify some details before an order is completed.
That is done to prevent any form of fraud against your account, we value our customer's security quite highly.
Cryptocurrency is treated by us as simply another payment method and that is why in some cases, verification occurs.
It is our hope that this answers your questions and that perhaps you will visit Kinguin again in the future.
Should you have any further questions, remember that we're at your disposal 24/7, be it through the ticket system as well as LiveChat.
Best regards,
Pat