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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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I bought a windows key and it didn't work at first but talked through it very easily with a customer representative and was able to get through it very quickly and easily.
I had a problem with my key and it was fixed very quickly the support was amazing and guided me into resolving very quickly
Absolutely amazing support. I had a serious problem with multiple issues and the support (Kkora I think was the name) Was totally patient and helped me through the whole process. Would highly recommend them and their service.
I had purchased a Windows key and was having trouble activating it. When I first submitted a support ticket, I hadn't heard back, but the next day I contacted customer service via live chat. After a short wait (5 minutes or so), the agent helping me out was able to totally resolve my issue within a few minutes. So, thanks!
Bought a FIFA 19 key 1 month ago, I'm cooperating but they always ask for something more in the hoppe I give up and they try to force me to close the paypal case!
They gave me a refund or a new key if I ever ran into trouble.
Customer Support has always been top notch and today I chat with Edwin I think.
He responded as fast as lightning, I have ADD and I use dexamphetamine so I dislike waiting. I wanted to keep it formal hence why I said "dislike".
Had an issue with activating a Windows 10 key. I contacted customer service via live chat. Within 5 minutes I was paired with a rep who quickly identified the problem and provided a fix. I will 100% continue business with Kinguin.
I looked for a product on the Kinguin.net website and was heavily discounted compared to the competition. I bought the product but in the end I received nothing, or rather, a guide to use the product that I could not use. I asked for help from the customer service that helped me right away, the seller was not heard and customer support, after sending all appropriate content, sent me a refund. Now we wait 5 days to have a happy ending.
Dear Andrea,
Thank you for sharing your opinion! It means a lot to us.
Please accept our apologies for the issue. We would like to assure you that we do our best to avoid the situations of that kind and we hope that they will not happen in the future. We are very glad that the issue is resolved already and that you were refunded. If you have any other questions or requests in the future, do not hesitate to contact us. Our agents will be happy to assist you.
Kind regards,
Margo
Customer service and cheap prices are fantastic. Better than G2A in my opinion. I was a bit iffy at first and looked around before buying, but you can't beat the prices, especially Windows product keys! Had some issues with activation but luckily the agent I got into contact with, Erwin, was a huge help!
Kinguin ripped me off. I bought a game, with buyer protection. They refused to give me my money back
Dear Chris,
Thank you for your review. We are very sorry that there is any issue with your game. We would like to check all the details and help.
Unfortunately we cannot track you in our system. Hence, we would like to ask you to contact us on LiveChat and explain the issue, we will be glad to assist.
We are looking forward to hearing from you!
With regards,
Margo
Fast deal transacted. Various payment type available. Cheapest compared to all sites visited, goodness!
Got into a bit of an issue with activation of the product but solved superbly with a chat with an excellent agent Jay. Thanks!
This site is somewhat similiar to G2A, except it looks like a scam the first time you see it. However, it isn't as bad as I thought. There are some solid deals on various games and you can really save a good ammount of cash and play your favorite games.
I had an issue with my windows activation key and had a live customer support chat. One of there support staff guided me through the problem and answered my questions clearly.
I recommend this to anyone looking for help with their Kingwin issues. I won't add a "Credibility photo" to make this review seem legit because I'm not sure if the screen shots she asked me to take were sensitive info or not, but I can confirm that I'm not being paid to say this. Only reason I'm posting a review is because the support was especially kind and charming.
This site seems like a scam at first glance but it isn't. Bought from it twice and wasn't disappointed. They have some solid deals on various video games. Will probably buy from them again.
While Kinguin has its risks as any site of a user-to-user marketplace type does, if you watch your step you should be good. Ultimately, if you still somehow run into a problem, the LiveChat customer support is swift and helps with your problem, assuming you provide enough evidence to your claims!
Great site, have not had a problem so far other then i got a code that had already been redeemed, i contacted the support and got refunded in 20min.
Bought two windows 10 keys, both were invalid. Contacted the support and they gave me hard time. I will not recommend these scammers to anyone
Hello Justin,
Thank you for sharing a few words about your latest purchase.
We would like to assure you our goal is always to help our customer, we understand that sometimes it may seem tedious but we always have the best solution for you in mind.
As such we'd like to ask you if it's possible that you contact us once again or provide us with an order number so we can review the situation.
Should you have any questions, keep in mind we’re available 24/7, via ticket messages and LiveChat.
Best regards,
Pat
If you set your account as business account they will not ask for any documentation. After you make an order and ask for invoice they will tell you to send the documentation but they will not say you from the beginning that the specific order will have an invoice and when you ask them for the invoice they will telll you "oh im sorry the invoice will be available only from future orders"
Bad bad support...
Dear Panagiotis,
We're sorry to hear that you are satisfied with your recent experience with our store.
We would like to inform you that documentation is not a requirement to have a business account.
Said documentation becomes a requirement when further business interaction is necessary.
If you have any questions do not hesitate to contact us through the ticket system or LiveChat (available 24/7).
Best regards,
Pat
I got my Windows 10 Home key here. At first it didn't work, but Kinguin staff helped me.
Instructions I got where easy to follow.
Overall I am very satisfied (That's what she sad).
They are having good offers for nice prides.
Also they help you, if your product key is from the wrong game.
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ricardo,
We are sorry that you have encountered issues with your key!
We would be grateful if you could provide us with the order number or contact us on LiveChat, we will check the case once again and check for all the possibilities. We would like to assure you that the case will be resolved and that our team will make their best to compensate you for the inconvenience.
We hope to hear from you soon!
Best regards,
Margo