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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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I had 008 error when i tried to activate my windows but customer support was extremely fast to replay and help with my problem!
Customer service was unstoppable to help me with an annoying activation problem, amazing experience, always get the help I need
Brought trend micro, upon trying to activate redirected to some bull$#*! site, they rang to say "my internet was faulty" and i would need to pay $70 to get the trend activated scamming $#*!s, Photo only shows that the code also says expired after going through other ways to activate
I've used the site plenty of times in the past, never had an issue with them, products were always delivered correctly and CS is always happy to help.
Totally best site for game related orders, Bought varius games gems cards, always delivered fast and nice!
Great site for game and computer software. Exceptional customer support, fast and accurate technical support. Full selection of games and very competitive prices.
Always when i had problem i contacted customer support and they were very happy to help me. Overall i really enjoy their proffesionalism.
The guy that helped me figured out my issue and offered a great solution! I accidentally purchased a game twice due to the website not responding and got charged twice. But they offered to put the second key I got up for resale and then refund me with that money once the key is purchased.
Just make sure you buy the buyer protection because these guys are awesome!
I had a problem on an Activation Key and spent a day trying to solve it on my own, of course after that I gave up...
Then I decided to try their live chat, I got probably the best support service I've ever had... even tho I had to wait 20 minutes for my turn, the person was kind, quick to find the problem and solved it in under 10 minutes. 5/5 for me!
Hope it goes as well for you guys!
Initially I was sceptical about this company providing game keys for very low prices, but since we're talking about a few Euro's here I figured I'd just take the risk.
I was hardly surprised when the key I got was already used. I figured this was just another scam company, but decided to fill out a ticket and contact support anyway.
To my surprise, the live support chat was both quick and extremely helpful. I got a new key in minutes that worked. The support person even waited for me to get the new key and activate it to make 100% sure the new key did actually work.
All in all, I'm a happy customer that would certainly recommend this company.
A great website for finding games at good deals. I've been coming to them for a long time and their customer service is very helpful if something ever happens.
Stay away, there are other providers that actually work. This one had me enter steam account details in order to get the key, and the key should have been activated hours before i got it. The game provider ask me to contact the vendor for refund, the vendor will contact the game provider before doing anything. The game is on offer today, and i don't know if i will get a refund or not. Not going back to Kinguin.
Hello Lars,
Please accept our apologies for any inconvenience encountered and for any issue that you may have had with your purchased product.
Rest assured that we'd love to look into it and help you, in order to do so, however, we'd like to ask you to contact us via LiveChat or even in a private message here.
When provided with your order number, we'll be able to check what has happened and how to remedy this situation.
Remember, we're available 24/7 so you can contact us any time.
Best regards,
Pat
I've had really good customer service, money back even though sometimes i didn't have the buyer protection which makes Kinguin an awesome company!
They gave me discounts everytime i asked, the maximum was 5% but i don't complain. I've been a long customer for Kinguin and i don't think i will change sometimes soon.
I've never had problems with used codes or unexistent codes.
OTTIMO SITO! CONSIGLIATISSIMO! Specialmente L'ASSISTENZA CLIENTI PERFETTA!
Easy to find great deals and also discount codes are useful. Even the new games are cheaper so will buy again.
I had a problem (or bug) and i received 2 keys of a game paying just for 1 key.
I exposed the case on the LiveChat to Patty, and she resolved it easy and fast.
They gave me a 10% discount code, so it was a pleasure for me to return the second key without using it.
I just got an issue with my Windows key and the staff member just solved it in less then 10min. This is the second time I have to chat with them, always been a pleasure! Never got definitive issues with them, I recommend it!
Its cool because the prices are changed to your local currency. When I visited at first I got a small discount code so that was neat. Everything is quite cheap and worked for me.
I bought a Windows key and I couldn't get it to work but the customer rep was great and had it all sorted for me in a matter of about a minute.
Ordered a Windows 10 Pro key. Got a license error when I tried to install it and figured I got sold a crap key. Contacted support and got walked through how to solve my issue. Thanks Kinguin!
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kat,
Please accept our apologies for any issue that you have with the purchased product.
Rest assured, our support team is available 24/7 in order to help you with this matter.
You can contact us either via a ticket message or on LiveChat.
Best regards,
Pat