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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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I ordered 2 games, and thought I hadn't bought it in the right region. 10 minutes later, with a live chat, and it was solved.
I got Microsoft office and the key didn't work. It took the 10-20 minutes but they replaced my code with a working code!
Bartomiej was the best cust service rep I ever worked with, very very patient, and helpful beyond expectations outstanding job! I had activation issues with win 10 and he very patiently helped me instead of sending me on my own, I will use Kingun again!
I ordered a windows licence, and had some issues to activate it. 15 minutes later, with the live chat, and it was solved!
They deserve their 5*, you have to take the "insurance" just to be sure, but it is a no brainer!
Order S48IE7FD5781
On January 15,2019 I sell my Star Wars Battlefront II Origin CD Key for 13.99.
The buyer validates the key downloads and installs the games and then files a complaint because the game contains Spanish-Mexican and not Spanish Spanish!
Then Kinguin decided to keep all my money and my 13,99 and sent me a message to propose -5% on my next purchase!
I am shocked by this practice! It is very disappointing I do not recommend to sell or buy on Kinguin.net
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Le 15 janvier 2019 je vends ma clé Star Wars Battlefront II Origin CD Key pour 13,99. L'acheteur valide la clé télécharge et installe jeux puis il dépose plainte parce que le jeux contient de l'Espagnol-Mexicain et pas Espagnol Espagnol!?!
Par la suite Kinguin a décidé de gardé mon argent et mes 13,99 et m'envoi un message pour me proposer -5% lors de mon prochain achat!
Je suis choqué par cette pratique! C'est très décevant je ne recommande pas de vendre ni d'acheter sur Kinguin.net
Bought some games that were removed from steam, all of them worked, great alternative to G2A if you're looking to get around some of G2A's shady tactics.
They are holding 700+ Euro by force that I've added them in time using PSC.
While I was adding via "Add Balance" they didn't asked me anything,
They accepted my money all good. Once I wanted to order something they
Suspended my account and asked me proof or purchase on something that
Clearly can be only bought offline via Kiosk & Postal Offices.
So I'm a system builder on the side, and I use OEM keys for Windows quite often. Obviously, its a better price at Kinguin than the Windows store. 9/10 times, I make the purchase, the key works, done. Once, though, I was very glad for their customer support, because one key didn't work. They actually went through the trouble of getting the copy of Win10 phone activated. Always buy the Buyer Protection for that reason.
Instant code delivery.
They have returned a key that I didnt want after purchese and they will resell it and refund me if the code work for the next user.
With just a bit of patience and by providing some screenshots, I have been able to receive a refund for a non-working key. This was a very easy process and everyone I came in contact with via live chat has been super helpful!
Suite a un achat d'une clé windows 10 pro OEM, j'ai pris la garantie en cas de clé déjà utilisée.
J'ai bien fait, lors de l'activation de windows, on me dit que la clé est déjà utilisé.
Je contact le service client kinguin, qui a traité mon problème très rapidement et ils ont activé mon windows dans la foulée... Rien a dire, super efficace. Les problèmes ca arrivent, le plus important c'est que des personnes répondent et s'occupent de nous lorsque ca arrive... Ca été le cas chez Kinguin
I bought Wolfenstein (the new colossus & the new order) through Kinguin a couple days ago, and I'm incredibly happy I did so. The keys were delivered within a couple of minutes (including payment time) and were perfectly valid.
I had (regrettably) earlier tried to buy the same games from G2A a few hours earlier, where my payment wouldn't even go through. Even if it had, Ive had problems with G2A before, and it was not unlikely the seller would even give me a legitimate key.
Couldn't recommend Kinguin more, and I look forward to buying through them in the future :D
Always check your purchases are from reputable sellers! They help ensure products sold are correct, and the customer service is spot on, but you should still ideally verify that the seller is trusted.
Usually cheapest, and if not, you get rewards so you probably also get it cheaper based on rewards ultimately
I've got like 17 games from this site, 2 of them, the code has already been used.
Luckily the support works pretty fast so they got me a working key after a few hours.
Dear Daniel,
Thank you very much for your opinion.
We are sorry that some of the keys you received from us appeared to be faulty. We would like to thank you for contacting us and reporting the problem, this way we were able to check it and provide you with an appropriate solution.
We hope that the situation will never repeat.
See you soon!
Best regards,
Margo
I like it very much. Comfortable, fast, and very helpful page if you want to buy, or sell your game. Also great discounts!
Great prices and great customer service! Highly recommended. Had a issue with one purchase and customer service was very helpful and got the issue resolved. Quick response in the chat-service!
It is a bit tedious when you have to confirm your e-mail and identity, but it is for our own safety, so it is worth the extra wait. I think the prices are great, sometimes you find great deals and sometimes you find bad deals. Always a great option.
I had some problems with the transaction I authorized in that the cd-key had already been used and Kinguin wanted me to go to their vendor for recourse, rather than through them. I was persistent and didn't have an account with their vendor, and Kinguin eventually refunded my money. I'm not pleased with the transaction as I didn't acquire what I'd purchased, but I'm no longer displeased because my money was refunded.
Dear Michael,
Thank you for leaving your opinion! It means a lot to us.
We would like to apologise for the inconveniences you experienced during the case resolution. In order to review the case again and check the possible solutions we would like to ask you to provide us with the order number.
We hope to be able to clarify all the doubts.
We look forward to you reply.
Best regards,
Margo
Had a minor issue and it was resolved immediately. Good to have someone standing by their product on the internet.
I find Kinguin to be one of the cheaper platforms for purchasing games, they also have a list of trusted sellers that sometimes sell the same product at an even bigger discount. I've been their client for a while now and all of my orders came through almost instantly and worked without so much of a hiccup. So far I trust them.
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gabriel,
Thank you for voicing your concern.
We would like to apologize for any inconveniences you experienced in regard to that situation. We care a lot for our customers and do our best to guarantee the safety of all the purchases made in our store. We would like to assure you that our team works hard to clarify the case and our intention is to make sure, that all the transactions are authorized. From time to time it requires additional actions on our end.
We hope that this issue will be resolved quickly and efficiently. Remember, that our support agents are available via LiveChat around the clock and will be more than happy to assist you.
Best regards,
Margo