KingSize DirectReviews 553

I don't have many options for Big Man clothing in my town Columbus Ohio so I'm forced to use king size. King size knows this and they are rude they lack information they lie they advertise clothing they do not have they get your money and then they keep your money and do not give you your products and if you climb the ladder of supervisor after supervisor through customer service to get answers when you finally get them to give you some answers I'll hang up on you every time they dont care do not order from king size if he can be helped or avoided.

IF I COUL GIVE LESS THAT 1-STAR I WOULD YOU CANT GET ANYONE ON THE LINE. ITEMS ON SITE DO NOT MATCH ITEMS SENT
RETURNS & CREDITS ARE A NIGHTMARE. DID I MENTION CUSTOMER SERVICE SUCKS I
WAS ON HOLD FOR 2+ HOURS LISTENING TO A RECORDED MESSAGE
B FREEMAN

I will NEVER do business with this company again! I ordered an XL jacket, they sent a 7xl. Shipped it back, it was never received, and I was told to wait 30 days. Now its been over 30 days, have made 5 calls to them, and STILL no refund! To top it off, the other items in our original order, which shipped seperately to me, were never received. Ugh, they should not be in business!

30 days to get my package. They select carrier, package went to several cities during 30 days. They would not help locate package.
BEWARE-- be sure to read their Terms carefully. If returning an order and you wish for charge to go back to your original credit card, they charge $10 --who else does this?
Very strict with their dictated Terms, BE sure to read.

The products are shoddy, unless you buy a name brand. I bought a pair of Addidis sneakers, and the product box was torn open on one side, so obviously the sneakers were not new. I emailed them on January 22nd, and they sent a return authorization. Here we are, 6 weeks later, and NO REFUND. In their last email to me today (after I complained again about the delay) they actually said "what product are you returning?" Are you kidding me? The CS Rep couldn't scroll down to read the email chain? Unbelievable!
Not only have the lost me as a customer, but I'm taking them to small claims court, not so much for the money, but just on principle.

I I have always loved your clothes and your service. Tonight I I tried online to buy a pair of pants 2 pairs of shorts and a dress shirt. The site gave me the run-around and I finally gave up and called. Got my order placed and tried to use my King Size credit card. It wouldn't accept it because I haven't used it in 6 months. Paid with a Visa. It was transferred to the credit to reinstate my card the automated system kept giving me the runaround and then when I talk to a representative they couldn't find any record of my account. Not sure if I'll buy from king size again or not.

First the orders are delayed shipping atleast 14 to 16 days. No way to speak to corp[orate at Kingsize or Fullbeauty as I left messages and number for atleast 3 week every week no call back. There is no good customer service but you can place orders and pay but you are not treated as a valued customer. I suggest you buy your clothing from other companies that will answer your calls and ship your goods in a reasonable time. As it is i placed order 5/17 and wont get them till after 6/17 if I am lucky. Again forewarned is forearmed so watchout.

I ordered a T-Shirt from Kingsize Direct in Dec 20 for a Xmas present. It's Feb now and I just noticed a $16 charge in Jan and Feb on my CC. I called and they told me that when I ordered they automatically signed me up for a rewards program which charges a monthly fee and that "I" didn't read the fine print. WELL, "KINGSIZE DIRECT" YOU NEED TO MAKE THAT PRINT A LITTLE BIGGER! I would never knowingly sign up for that for a "One Time" T-Shirt Purchase. I didn't even create an account.
WATCH OUT what you do with this company they have shady practices. READ EVERYTHING.

I order a black sweater 6xl and got a 4xl the sweater came in 2 days late after paying extra shipping. It was also poorly made bad stitching just HORRIBLE. Called and had to pay full price for the next one to come, it showed up the wrong color and it said 7xl but fit like a 3xl. They said there was nothing they could do to help me get the right product except paying full price again. I'm so done with them never again.

After making several purchases I have made my last purchase, out of all my purchases the only item that has held up more than 6 months is a knit scarf it's not like something you wrap around your neck is likely to fail anyway, but yea that's the only thing I bought from them that a few months later is still in good condition,, 2 belts cracked and broke in less than 4 months, a pair of shoes came unglued after a week, 2 weeks later the other shoe did the same thing., a coat I bought the zipper came unstiched on the 3rd wearing, they do carry some name brand items that are way overpriced and that's before the ridiculous shipping charges are added, basically it's all cheap imported sweat shop clothing other than the name brand items everything is overpriced there shipping charges are way overpriced, they do not stand behind there products at all, the only semi-positive thing I can say is they have a no questions asked return policy on New Items but once you wear it it's yours

We have ordered 3 times from them, and all 3 orders were wrong. Wrong color, wrong size, wrong product. I will never order from them again. Dont waste your money or time with them. They can never get their orders right.

So My wife bought me a beautiful king size robe and an nice pair of dock style shoes. 3 days into wearing the robe, the sides split (see photo). The shoes seemed real nice. They were designed with an elastic strap across the top of the shoe to keep them tight. By the 4th time I wore them one of the straps had already come undone from its connection. Wrote to KS "We assure our products go through strict quality control..." I'll never buy from these uncaring idiots again. They didn't care about my money? I'll make sure they don't get any more of it...

They use the worst company in the world for returns it's going on three weeks and they still have not received my return this is ridiculous to the that they need to be investigated. And they product is cheap quality. I brought a pair of crocs from them they was so cheap that if you step on a rock you will have to go to the emergency room. I just want my money back I will never do business with them again

I have ordered from KingSize a couple of times and I have always experienced a long delay in shipping. The email states that your order has been shipped but no tracking. Everyone is pointing fingers at each other so USPS says still waiting for the shipment. Then there's some other shipping vendor pitneybowes thats involved and who knows what happens to that shipment. Every update states that each company is waiting for the other to deliver the package. I ordered twice because I thought that maybe it was fluke that the one time took so long to deliver. Every shipping email states that due to "covid" shipping will be delayed. Package should have been delivered on Saturday and now it's changed magically to next Friday.

If charging $12.00 to ship a fleece jacket, it should be delivered promptly. Not here after 2 weeks.