KeurigReviews 256

This company continually says they are charging for coffee maker long after the starter commitment has been satisfied and after I have written and called them 3 times in the past year! I have been on hold almost an hour while they say they are checking my status and then get transferred to repeat the same process all over again. This, after they sent me an email yesterday confirming my commitment is satisficed followed by an email this morning saying I was being charged for not fulfilling my commitment!
They did not fix the problem last year and here I am today dealing with it all over again. By the way, the coffee maker stopped working in early 2022!

This "smart" coffee maker was supposed to make the morning coffee routine easy, convenient and trouble free. It has been anything but that. It constantly disconnects from WiFi, errors out claiming the tank is empty despite being half full to completely full. Keurig has kept us "troubleshooting" long enough (over 30 days) that a refund is not an option. They run you in circles while they laugh all the way to the bank.

Keurig is a ridiculous company. I don't know how they are still in business. Every time I try to create an order, the site works great. But anytime I go to cancel an order, it "mysteriously" malfunctions and redirects like crazy. I've had multiple charges in the past I didn't want because of it not allowing me to cancel. So sick of it, never ordering again.

This is by far the most expensive coffee make we've ever purchased. Have had it for about 2 months and it needs descaling constantly even though we are using filtered water. The carafe leaks out of the seal as well. Our $30.00 coffee maker is far more consistent!

I purchased a K-Supreme, single-serve coffeemaker slightly over a year ago. While performing a scheduled descaling with the Kuric descaling fluid recently, the coffeemaker powered off and would not power back on. Consulting troubleshooting with customer service, it was determined that the unit was defective. Since the one-year period for warranty had lapsed, I was told by customer service that I was not eligible for a refund or product replacement. Instead, I was offered a 30% discount on the purchase of another Kuric coffeemaker. Considering the price sticker on the Kuric makers and the unreliability of the product which I experienced, I declined and voice my dissatisfaction with the company... fell on deaf ears! Seriously, ther are other non-Kuric coffeemaker options from which to choose!

I need to get a replacement for my 9 month old coffee maker that stopped working. I called about the warranty and have been in a nightmare with this company. I have sent three emails with every pic they have asked for. Receipt, serial number, a bunch of stuff they wanted written on a piece of paper and placed under the coffee maker. I have done everything they have asked and they still say no dice. They make it impossible to use the warranty. Worst company I have ever dealt with. I will never buy anything else from this rip off company.They make you jump through hoops and know you will just give up because it is impossible to please then. Never again with this demon company.

I was placing an order on their website and it crashed! Thinking the order was never placed I placed an order. All of sudden get double text and double emails. Then I realize they placed 2 orders. I called immediately to cancel 1 order and they could not cancel. Know I have to wait for them to ship( they could not cancel even before it shipped?). Then go thru the return process and pay 5% restock fee even though I tried to cancel immediately! Should have ordered thru Amazon where you can cancel and return with no problem. I will never order anything from their website again! Watch out for the Auto Delivery also on coffee and good luck trying to cancel!

Purchased the K-Supreme Plus and descaler one year ago ($199.99). It won't brew the desired amount of coffee; set it for 10 or 12 oz and you are lucky if you get 4 oz of coffee. Contacted customer service and their response, have you cleaned the unit? OF COURSE I have cleaned the unit! I've had 3 Keurig coffee makers (the original design) over the past 10-12 years and LOVED them. This design is not worth the money. Think twice before purchasing...

Keurig has the worst support system. I cannot connect Alexa to my Keurig smart brewer. The few times they have called me back, they say they can't hear me and they hang up. They also call at a time no one would be near their coffee brewer., so they again say they will call back. This has been going on for A Month. Mean while I still have a brewer that will not connect to Alexa.
I have another Keurig brewer at another house that I was able to set up with Alexa, so am finding this very frustrating.
Keurig should have a support system that works, or not bother to have one at all.

Do not order from here! First my package wasn't delivered, and I asked for a refund since I was moving, then they never sent me a refund. They have told me for the last seven days that they have processed it, yet can't send me a confirmation email. Every person I talk to tells me something different. This is so frustrating! Sounds like a scam!

I was happy with Keurig's auto-delivery up until now. Though I had changed the date on my auto-shipment to after I got paid, it somehow got changed without my consent to today. I called to cancel the pending purchase because they already charged my bank and I am going into the hole, not able to buy groceries or meds thanks to them. Woman refused to help me and was clearly reading off a script, repeating her no answer. I asked for a supervisor who offered to give me the coffee free but process the "refund" next month. I said no, keep your coffee I just need the charge refunded so I can eat. After negotiating and asking the supervisor to expedite the reversal, she said she would. I took down her name and asked for the case number. Next step is the Attorney General if I get charged.

Wow - I have been asking some basic questions of keurig for months now... no really, months now (i have ALL the emails to prove it) - i have wasted hours of my time with their overseas contact number... poor line, at times difficult to understand rep... and i just have 4 basic questions that were NOT in their quick start guide with a new model that i had to take out a HELCO loan to purchase (the ONLY doc i got with my most recent/3rd keruig purchase BTW!), and no one in management can give me 5 minutes to answer my questions...
They have no local 2nd product support, really?
No, i guess not, as they say to call their support number, EVERY TIME! - after i have pleaded with them (yes, pleaded) to just answer my question
Wow!
I bought one a mere 18 months ago, a model for my kid, and they replied to my written questions accurately, completely and promptly that time
What gives now?
Must be a new bean counter in town, huh?!?!?
Sacrifice the almighty customer support for a few extra bucks - when has that EVER worked over time?
NEVER
Well, i understand the ninja model is just as good, and it's cheaper
Hope this helps someone
Have a wonderful day

I had contacted keurig on 5/11 due to error code 2 popping up with every cup we brew. Didn't matter the size or brand. At first, the young lady seemed to care. She proved it was a bad coffee maker through trouble shooting. Wouldn't even make hot water. She gave me 3 simple things to do; 1st, take a picture of the s/n. 2nd, take a pic of the brewer sitting on a hand written piece of paper with my name, address, service number. I did all they required. Then I got an email stating they couldn't accept it and I'd have to send it in. It's already been several days since I've had coffee. We are handicap here. They didn't care. I had no way to mail them anything. I had no box to ship it in. They refused to mail the new maker to allow me to ship the old maker back in the box. Several emails and pictures were sent to keurig. Finally, I refused to speak with the girl now the 15th of May. I asked to speak with a supervisor. Then they agreed to send the coffee maker and allow me to mail the old one back. I am not asking for any kind of special treatment from them. But understanding to our circumstances would of been nice. I can promise you I will NEVER have another $240 keurig in my home! What a waste of money! Everytime I sent an email, they couldn't accept it. And then, when I gave them more than they asked for, they changed the rules. Now they want a date of the troubleshooting with them. So apparently registration of your device when you get it doesn't prove ownership. You have to write out a note and send a picture. So apparently calling in and troubleshooting a device keurig doesn't keep track of it so you need to include on a hand written note what day you called to troubleshoot it. So apparently telling them you have no control of your hands and are unable to write and ask them if you can type it out and print it, they can't accept that. So apparently when you ask to speak with a supervisor, they refuse and agree to do what they should of done 4 days ago.

I purchased a high end Keurig 3 months ago, it lasted 2.5 months before it just stopped working. I contacted Keurig Customer Service, 3 phone calls, 2 emails, and 3 trips to UPS, and no satisfaction. Keurig agrees that the maker needs to be replaced and is covered by it's 1 year warranty, but they have made it such a nightmare to get the unit returned, that I just simply thru it in the garbage, and will right Keurig off as just another scam company.

I ordered my Kuerig using their starter kit program, which includes repeat orders of coffee that are auto-shipped to your home. You must order a certain quantity of coffee within a year to fulfill the deal, otherwise you will be billed the standard amount for the Keurig. My first order of coffee came to roughly $45 pretax for the first order. I just received my second repeat order only to find that the price of the exact same items have increased SIGNIFICANTLY. The primary item I order went from $13.99 to $23.99. Quite frankly, this is insane. That is a 71% price increase and, even worse, this coffee can be found at plenty of other stores for the $13.99 price. I received no notification that the price increased by so much. Even worse is I never would have signed up for this program had I known this is how much they would charge for one can of coffee. I would never pay this much, even with the discounts offered.
Overall, I am extremely disappointed in Keurig and feel that this was an extremely deceitful marketing ploy. I've reached out to their customer service to see what they will do to address this but the fact that I've had to reach out at all is unacceptable. Keurig should make an effort to be more transparent and reasonable in their pricing or they should not offer these "deals" at all, since that is not what they are. It is insulting to the intelligence of the consumer and I would not recommend them to anyone after this experience.

I have a pretty new and a brand new Keurig. Neither of them works. I have done everything Keurig recommends and nothing works. I am now using my 12 year old Mr. Coffee just to get a cup in the morning. The brand new one only worked for ONE day making two cups. I am totally frustrated.

Horrible customer service, impossible to speak with a supervisor re defective K CAFE MACHINE that won't foam milk, person you get puts call on hold for long periods of time "searching' for a supervisor only to come back and say there are none at this time, but will again put me on hold! TOTALLY UNACCEPTABLE!

My 1st smart cafe Brewer didn't work. Then my coffee order came in two shipments, the 2nd part of my order went to my old address, from 7 years ago. So, I got a coffee pot a replacement pot and 1/2 of a coffee order sent to my current address then for some crazy reason the 2nd part of my coffee order was sent to my old address. Customer service is as as useful as talking to the wall. The app Isn't much more helpful. I definitely regret the purchase. I was replacing an older model. I also have a nespresso machine and should have just stuck with that alone. I have a 16 Box fulfillment purchase to make as part of the deal I got on my coffee maker. Apparently you only get credit towards that fulfillent requirement if you order it a certain way on the app. I placed an order under smart delivery and won't get credit for those boxes because it has to be under Scheduled delivery. I would just sum up this experience and company has a huge headache. This will be the last keutag I purchase.