KeurigReviews 256

I purchased the Keurig Duo Plus a few days ago for $ 149.99 and saw it for $114.99 on Keurig web site. I called to get the difference in price but the company would only give me the difference if I boxed up the old one and sent it back and purchase a new one for that price. They want to make it inconvenient as possible so you won't do it. They could just credit your card but won't. Stay away from this company they keep playing with the prices. Bad business My first and last Keurig. User's recommendation: Look for something else

I hate my Keurig supreme, stupid thing always says descale, even after buying their solution it doesn't work like it used to. Our old Keurig was good, but now it seems they have worked in planned obsolescence. I hate companies like that

I have owned 3 Keurigs. The first one I inherited from my mother who died 5 years ago and it is still working. I used it for a while and then boxed it up to take with me when I travel sometimes. The second one was even better, but I eventually gave it to my daughter and bought an even better one. The third time I purchased a Keurig K-Express Essentials in May 2023. It worked great until November 2023, when it stopped workiing, so I called Keurig at *******739. They ran me through some trouble-shooting and, when they decided it wasn't going to work, told me they would replace it. I had registered it with Keurig when I purchased it, so all I had to do was send them a copy of my proof of purchase, a photo of the serial number, and a photo of the coffee maker with a note identifying me (per their emailed instructions). The replacement was sent to me 2 days later. They were so nice, and the new one works fine.

My 78 year old mom needed a new coffee maker that was easy to use but I told I wouldn't recommend keurig because the last one I bought they had to replace 6 times on the 7th time I called Walmart because I also bought there extended warranty and they just refunded me my money.
But my mom wanted it so I bought it and it was junk right out of the box it would never turn off and was getting really hot and I called keurig customer service and they just gave me the run around. But Walmart just refund me my money back so beware of keurig because you most likely are going to get a junk I wouldn't recommend keurig to anyone

Worst costumer service if you want to return something. Horrible coffee quality
I bought a keurig machine and a Nespresso machine
To try out we all agreed that Nespresso is a better quality so we decided to keep the machine and return the keurig (the coffee tastes as it is watered down and old coffee, we tried 3 different flavors). They don't issue return label it cost $50 dollars to return a $100 machine. Worst service don't buy on their company website not worth it

Bought a Keurig last month, handle already feel off. Contacted Keurig and all I get is a run around.

Upon receipt of 4 damaged boxes - please be advised, that the process to remedy the situation is worse than childbirth. Thirty-eight minutes of looking for codes on the side of the cup, codes for the brewer, and 999 questions later...instructions are to repackage it, send it back with a label you will receive from the shipper in 1-3 business days so that they can validate the loss. Then, they will reship coffee. It looks like that's 2 weeks without coffee unless I purchase elsewhere. To this I will do and discontinue my auto-ship that I've used for over 10 years.

I bought a new Keurig off Amazon, up and working about 2 days. Sent it back and got another, worked for about 3 days. Sent it back got a 3rd one. Worked for about 2 months now. Now it won't brew a kcup again. Wish I had never purchased one, JUNK

DO NOT BUY THIS COFFEE MAKER! This coffee maker is absolutely garbage. First brewer I purchased stopped working after 3 months. Customer service was great and sent me a warranty replacement. Here I am 6 months later, same problem. The coffee maker has died AGAIN and they offered to send me ANOTHER replacement. I do not want another piece of junk coffee maker. Customer service said they don't know what else they can do for me and I'm currently waiting on a call back. I would appreciate getting my $250 back so I can purchase a different brand coffer maker that will last longer than 6 months.

The Hazelnut had defective liner in the 3 pods i tried... see picture... the liner is not attached to the pod fully. Other flavor pods worked fine... so issue was Hazelnut pods and not the machine. Customer service was only interested in the machine and would not offer a replacement... wasted 15 minutes with customer service before I gave up. No more green mountain brands in this household!

I WOULD REALLY APPRECIATE IT IF I WOULD GET A SUPERVISOR OR SOMEONE TO CONTACT ME LIKE YESTERDAY. *******@YAHOO.COM
I HAVE NEVER NEVER BEEN TREATED SO DISRESPECTED BY ANY REPRESENTATIVES AS I HAVE BY YOUR KEURIG PEOPLE. I HAVE A VERY IMPORTANT ISSUE THAT I NEED TO TALK TO SOMEONE ANYONE WITHIN YOUR COMPAY. I HAVE BEEN A LOYAL CUSTOMER SINCE 2012. AND THE WAY I WAS SPOKEN TO IS ABSOLUTELY UNACCEPTABLE. PLEASE SOME ON CONTACT SO YOU CAN HEAR MY STORY. *******@YAHOO.COM
THANK YOU. MOST IMPORTANT THAT SOMEONE CALLS ME OR EMAILS ME.

I had two keurigs in last two years, both the top most expensive ones ~$250. Both died in less than an year. Inside of the first one something exploded inside and water came out from the bottom. The second one start making hissing sound inside, then vapor came from holes of the device and it shut down permanently.
Quality of modern keurigs is absolute terrible, this expensive piece of garbage cannot last even an year. Will never buy anything from keurig anymore in my life.

I bought a keurig coffee maker about 6 months ago for my office and the water pump has gone out. Keurig said the would replace it so i took pic and emailed them they just keep giving me the run around. Then the people you talk to cant even hardly speak English you have to keep having to spell out words for them. I will never buy another Keurig in my life. I will be taking the out of all the businesses that I own and my home back to a coffee pot.

Wife called *******739 Keurig.com to get reimbursed for bad peets k pods 45 min and 45 questions later
We MIGHT receive reimbursement. Horrible experience. Person on phone had to be in another country. Language problems. I cant help to think they paid her 5 times the amount of the cost of the one small box of k cups. 45 QUESTIONS-NO KIDDING (UPC code on box************** -As proof of purchase)

A joke. They are not really interested in helping you. Good luck if you have to deal with them. Bye!

Every time I descale the Keurig, it literally stops working. It is NOT operator error because when I called the company, they offered to send me a new one, but then they made me jump through so many hoops it was impossible. I took all the pictures they wanted, proof of purchase, serial number, a picture of my machine with a mug on it, but they kept declining it saying that I had not fulfilled their requirements. I wasted so much time on this talking to representatives, who kept changing what they wanted. Unfortunately, I am left with no other options except to leave brutally honest, yet negative, reviews, and to stop doing business with this company. I can buy many other types of single brew coffee pots.

Quality of Keurig is now horrible. My $200+ combo full coffee pot and single serve had bitten the dust at 11/2 years old. The power button will not work. Out of warranty the company offered a 20% discount on future purchase what a joke. The website offers 15% off when you give them your email. I thought I would go back to a single serve only. I purchased the single serve slim at Walmart and returned it because the power came on but would not operate. Very disappointed in Kuerig. My first single serve Kuerig I bought in 2013 at least lasted til 2020 and was actually still working when I donated it. The quality is no longer there and I will not but another one. Buyer beware!

Called them to report an issue with my machine. They wanted pictures and all sorts of ridiculous information, which I provided. They then said they never received it. So I re-sent it -- they told me my submission was inadequate and wanted me to send them again. There was no reason for it. I followed their procedure to the nth degree. I finally told them to go to hell and dumped the pot in the garbage (despite the fact it was 3 months old.) NEVER AGAIN!