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KEH Reviews Summary
KEH has a rating of 4.8 stars from 22,159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.
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KEH responded to my order really fast. Even my delivery was one day ahead of the estimated date. But I have to track my shipment through FedEx myself. Why there is no message that tell me the delivery was ready to pick up?
Excellent service. Camera arrived exactly as expected, in like new condition. The battery charger was even still wrapped in its original plastic packaging and camera was in its original box. Very happy with KEH!
This would be a five star review BUT for a missing lens hood.
The camera I ordered exceeded expectations. It was rated EX+ but I couldn't find ANY signs of use. AND the shutter count was around 5150. Almost like getting a brand new camera.
The lens is perfect. Clean, no signs of wear, the glass is spotless, everything about it is exactly as described except the lens hood that was supposed to come with the lens is missing.
Shipping was quick, everything was packed well, and I appreciate the follow-up to make sure I had received the package.
I called customer service and they promised a follow up. With the holidays and all, I am ok with not having heard back yet. If the hood shows up, this is a five star review.
The camera came in perfect condition. Package was protected. Arrived exactly on time. Website, purchase, price and overall experience was excellent!
Process was smooth and straightforward. The item arrived in short order and worked as intended.
I love using you guys. The web site is easy, shipping is always fast and, the product is always as described.
I bought a used lens in excellent quality and it arrived in perfect condition with almost no signs of use. Only complaint was the lens arrived with no front or back lens cap, I would have at least expected a front lens cap but they were cheap and easy to find on amazon
Everything was in great shape just as described, packaged well and shipped fast
As described. Complete tool kit wrench 3 threaded spiked feet and Allen wrench. Very pleased. Good price fast delivery.
Their grading system must be strict, items in better condition than expected. Love it
Great *************************************************************************************************************************************************************
KEH is very easy to navigate through all the products. I love how they tell you the condition of the item and gives you the specs of the products. My camera and other ideas I bought came in a nice sized box and extremely well packed with bubblewrap. Also, a bonus was my package came earlier than expected, but this was before the holiday rush season.
Overall your team always delivers the best consumer experience! I purchased a Canon 24-105 online and picked it up from the store location in Smyrna. Although I found the lens to not be to my liking, the team at KEH made my decision to return it worry free!
Ordering from KEH is quick & easy. Definitely recommend!
I came across a used lens that I was interested in purchasing at a great price. However, when Iproduct to buy it, I found out that the only option available was the most expensive version, ev clicked on the en though other versions in different conditions were listed as in stock. This felt like false advertising as the seller was showing products they didn't actually have in stock. Eventually, I ended up buying the one that was available, and it was in proper working condition as described.
"2 stars for the site, 4 stars for the product."
The camera came in even better shape than expected.
From the business
Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members